住宿景觀

LA 水晶飯店 - 洛杉磯區的評分

3 out of 5
LA 水晶飯店 - 洛杉磯區
123 E Artesia Blvd, Compton, CA

評論

7.4

不錯哦

10 分,有夠讚;1012 則評論中有 400 則" "
8 分,不錯哦;1012 則評論中有 251 則" "
6 分,一般般;1012 則評論中有 131 則" "
4 分,不太好;1012 則評論中有 85 則" "
2 分,很糟糕;1012 則評論中有 145 則" "

7.4/10

整潔度

7.6/10

員工素質

7.0/10

設施服務

7.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
人性化务服,有礼貌,人性化务服,有礼貌人性化务服,有礼貌人性化务服,有礼貌人性化务服,有礼貌很好的不错
於 2019 年 10 月住了 1 晚
YN 於 2019年11月2日回覆
Thank you for choosing to stay with use, we are so glad you enjoyed your stay. We love to hear our guest feedback and will continue to work hard to provide an excellent experience for our guest.

8/10 不錯哦

仕杰

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 3 晚
YN 於 2019年7月6日回覆
Dear Guest thank you for your feedback and time. We appreciate and value our guests.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 1 晚
jh 於 2019年5月31日回覆
Dear guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you back to our hotel in the future.

8/10 不錯哦

Carol

喜歡:整潔度、員工素質和住宿環境和硬體
床太小
於 2019 年 5 月住了 1 晚
jh 於 2019年6月13日回覆
Dear Carol, Thank you for your comments I apologize for the problems that you encountered during your last stay. Our hotel beds are standard.We have size representations on each websites. Thank you for staying with us, and we look forward to another chance to serve you.

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and beautiful hotel
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月26日回覆
Dear Carlos,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be clean and beautiful. Maintaining a pristine environment for our guests is a top priority, and it's rewarding to know that our efforts have met your expectations.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Should you require any assistance or have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience!Best regards,Helen

10/10 有夠讚

ruben

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月26日回覆
Dear Ruben,Thank you so much for awarding us with a 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in achieving that goal during your visit.We truly appreciate your kind rating and positive feedback. It means the world to us to know that you were satisfied with every aspect of your stay, from the amenities to the service provided by our staff. Your support and recommendation are invaluable to us, and we couldn't be happier to have had the opportunity to host you.We look forward to welcoming you back for another fantastic stay in the future. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing us and for sharing your wonderful rating with us!Warm regards,Helen

10/10 有夠讚

Richard,San Bernardino

喜歡:整潔度、員工素質和住宿環境和硬體
I enjoyed my stay.
於 2024 年 3 月住了 2 晚
Helen 於 2024年3月24日回覆
Dear Richard,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel.It's always rewarding for our team to know that our guests had a wonderful time. We strive to create memorable experiences, and your kind words motivate us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more remarkable, please don't hesitate to let us know.Warm regards,Helen

8/10 不錯哦

Steffany

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 3 月住了 3 晚
Helen 於 2024年3月17日回覆
Dear Steffany,Thank you for choosing to stay at Crystal Hotel and for taking the time to leave us a rating. We are delighted to hear that you had a positive experience during your recent stay with us.Your generous rating of 4 stars is greatly appreciated. We are committed to providing exceptional service and comfort to all our guests, and we are pleased to know that we met your expectations.At Crystal Hotel, we continuously strive to improve and enhance our guests' experiences. If there is anything specific you enjoyed or any areas where you feel we could further improve, please do not hesitate to let us know. Your feedback is invaluable to us as we aim to exceed our guests' expectations.Once again, thank you for your kind words and for choosing Crystal Hotel. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Helen

10/10 有夠讚

Linna

喜歡:設施服務
It was good
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月14日回覆
Dear Linna, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We hope to welcome you back again soon!Helen

10/10 有夠讚

Mahsa

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Enjoyed the stay, breakfast, super helpful staff. The internet on 9th floor was not good though.
於 2024 年 3 月住了 4 晚
Helen 於 2024年3月13日回覆
Dear Mahsa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay, our delicious breakfast, and found our staff to be super helpful. We apologize for any inconvenience caused by the internet connectivity issue on the 9th floor. Rest assured, we'll address this promptly to ensure a smoother experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better stay soon!Warm Regards,Helen

10/10 有夠讚

Yosselin

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was great to stay in. Definitely recommend and will be staying again in the near future! Staff was so friendly and attentive. There are many stores near by.
於 2024 年 3 月住了 5 晚
Helen 於 2024年3月12日回覆
Dear Yosselin,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at [Hotel Name] and that our staff made a positive impression on you. Providing exceptional service is always our top priority, and we're delighted that our team's friendliness and attentiveness enhanced your stay.It's fantastic to know that you found the location convenient with many stores nearby. We strive to offer our guests a convenient and enjoyable experience, and we're glad to hear that we succeeded in meeting your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for choosing us. We can't wait to have you with us again soon!Warm regards,Helen

10/10 有夠讚

marcos

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月12日回覆
Dear Marcos, You can reply with a simple and appreciative message like:Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon! Helen

4/10 不太好

Patrick,Sherbrooke

家庭旅遊
不喜歡:整潔度和設施服務
A la limite de l'acceptable
於 2024 年 3 月住了 3 晚
Helen 於 2024年3月10日回覆
Estimado Patrick,Gracias por tomarte el tiempo para compartir tus comentarios con nosotros. Valoramos sinceramente todos los comentarios de nuestros huéspedes, ya que nos ayudan en nuestros esfuerzos continuos para mejorar nuestros servicios.Lamentamos sinceramente saber que tu experiencia no estuvo a la altura de tus expectativas. Por favor, ten en cuenta que proporcionar una estancia cómoda y agradable para todos nuestros huéspedes es nuestra máxima prioridad, y lamentamos cualquier inconveniente o molestia que hayas encontrado durante tu tiempo con nosotros.Agradeceríamos mucho la oportunidad de conocer más sobre tus preocupaciones específicas para poder abordarlas directamente. Si estuvieras dispuesto a compartir más detalles sobre tu experiencia, no dudes en ponerte en contacto con nosotros.Una vez más, nos disculpamos por cualquier decepción que hayas experimentado, y esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte la estancia excepcional que mereces.Saludos cordiales,Helen

10/10 有夠讚

Terrell

喜歡:整潔度、員工素質和住宿環境和硬體
I enjoyedmy stay..they have good breakfast
於 2024 年 3 月住了 4 晚
Helen 於 2024年3月8日回覆
Dear Terrell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your satisfaction. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards,Helen

10/10 有夠讚

Rafael

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The personal is berry friendly
於 2024 年 3 月住了 2 晚
Helen 於 2024年3月4日回覆
Dear Rafael,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and your kind words serve as a great encouragement to our team.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Helen

10/10 有夠讚

marcos

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 2 月住了 1 晚
Helen 於 2024年3月1日回覆
Dear Marcos,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 不錯哦

LISSETTE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have been there many times, the only thing that i didn't like it it was the towels, all the towels were dirty with yellow spots. Will be good to change the breakfast menu at least 2 or 3 times.
於 2024 年 2 月住了 5 晚
Helen 於 2024年3月3日回覆
Dear Lissette,Thank you for taking the time to share your feedback with us. We truly value your patronage and appreciate your loyalty in choosing our hotel for your stays.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the towels during your recent visits. Please rest assured that we have taken your comments seriously, and our housekeeping team has been promptly notified to ensure that such oversights are not repeated. Cleanliness is of utmost importance to us, and we are committed to maintaining the highest standards in all aspects of our services.Additionally, we appreciate your suggestion regarding the breakfast menu rotation. We understand the importance of offering variety to our guests, and we will certainly consider your input as we continuously strive to enhance our offerings to meet the preferences of our valued guests like yourself.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as it helps us to identify areas where we can improve and deliver an even better experience for our guests. We hope to have the opportunity to welcome you back soon and provide you with the exceptional stay you deserve.Warm regards,Helen

6/10 一般般

Imelda

Priced well
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月27日回覆
Dear Imelda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our pricing to be favorable. Providing excellent value for our guests is always our goal, and we're delighted that you appreciated it.We hope to have the pleasure of welcoming you back for another wonderful stay soon. If there's anything specific you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to reach out.Warm regards,Helen

10/10 有夠讚

Francisco

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So many shops around not even a 10 minute walk from target super AMAZING
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月27日回覆
Dear Francisco,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenience of our location with a variety of shops within walking distance, including Target. We strive to provide our guests with easy access to amenities and attractions to enhance their stay. We appreciate your review and hope to welcome you back soon for another enjoyable visit!Warm Regards,Helen

10/10 有夠讚

Francisco

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was amazing and super helpful! They did an amazing job helping us out. Room was clean and quiet.
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月27日回覆
Dear Francisco,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff made your stay enjoyable and that you found our service to be exceptional. Maintaining a clean and tranquil environment is a priority for us, and we're delighted that you appreciated the cleanliness and quietness of your room. We hope to welcome you back again soon for another fantastic stay!Warm Regards,Helen

8/10 不錯哦

Adolf

情侶出遊
喜歡:整潔度和住宿環境和硬體
told when arrived we were being upgraded. sat in lobby till 330 and still no room. ended up in regular room
於 2024 年 1 月住了 1 晚
Helen 於 2024年2月27日回覆
Dear Adolf,Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon arrival.We deeply regret that despite being informed of an upgrade, you experienced a delay in accessing your room and were ultimately accommodated in a standard room. We understand how frustrating this must have been after a long journey.Rest assured, we take your feedback seriously and will address this matter with our team to ensure that similar situations are avoided in the future. Your comfort and satisfaction are of utmost importance to us, and we're truly sorry for any disappointment or inconvenience caused.Should your travels bring you back to our area, we would be grateful for the opportunity to make it up to you and provide you with the superior experience you deserve.Warm regards,Helen

10/10 有夠讚

Ruffins

於 2024 年 2 月住了 2 晚
Helen 於 2024年3月20日回覆
Dear Ruffins,Thank you so much for awarding us with a 5-star rating! We're thrilled to hear that you had such an exceptional experience during your stay at our hotel.Ensuring our guests have a fantastic stay is our top priority, and we're delighted to know that we succeeded in meeting and exceeding your expectations.Your glowing rating means the world to us, and we truly appreciate your kind words and support. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We can't wait to welcome you back for another wonderful stay at our hotel.Warm Regards,Helen

6/10 一般般

Ann

家庭旅遊
不喜歡:住宿環境和硬體
Stay 4 nights with family. Property was close to highway, restaurants and other convenience stores. However, the property is dated and needed a a lot of improvement. The gym is ridiculous, the machine are old and some broken snd the rest seems unsafe to use. So go for walks instead. Pool door was locked when try to go and staff was unaware it was not open. Property is clean in some areas. The furniture is dated in the room the bed is uncomfortable, make noises when you move around or to get out of the bed. There’s one microwave for each floor. Staff was courteous and kind greet is politely.
於 2024 年 2 月住了 4 晚
Helen 於 2024年2月25日回覆
Dear Ann,Thank you for sharing your recent experience with us. We appreciate your detailed feedback as it helps us identify areas where we can enhance our guests' experiences.We're pleased to hear that our property's proximity to the highway, restaurants, and convenience stores was convenient for you and your family. However, we're truly sorry to learn that certain aspects of your stay did not meet your expectations.Your concerns regarding the condition of our facilities, particularly the gym equipment and pool access, have been duly noted. Rest assured, we will address these issues promptly to ensure that all amenities are in proper working order and readily accessible to our guests.Additionally, we apologize for any discomfort caused by the condition of the room furniture and the bed. Your comfort is of utmost importance to us, and we will take steps to rectify these matters.On a positive note, we're glad to hear that you found our staff to be courteous and kind. Providing excellent service is a top priority for us, and we're pleased that our team made a positive impression.We value your feedback immensely and hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we've made based on your comments.Warm regards,Helen

10/10 有夠讚

Delshad

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月29日回覆
Dear Delshad, Thank you for your feedback! We're delighted to hear that you had a good experience at our hotel. Your satisfaction is our priority, and we're glad we could meet your expectations.We hope to have the opportunity to welcome you back again soon for an even better stay.Warm regards,Helen

10/10 有夠讚

Gabriela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is conveniently located for our plan vacation. It maybe old but spacious. The rate is reasonable for its location. Will certainly use this place again.
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月24日回覆
Dear Gabriela,Thank you for taking the time to share your experience with us! We're delighted to hear that our convenient location was ideal for your vacation plans and that you found our spacious accommodations suitable for your needs.At LA Crystal Hotel, we take pride in offering comfortable and value-packed stays, and we're glad to hear that our rates aligned with your expectations, especially considering our prime location.We're thrilled to know that you plan to use our services again in the future. It would be our pleasure to welcome you back and continue providing you with memorable experiences.Warm regards,Helen

4/10 不太好

JOSE

團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El desayuno era al principio era muy completo y los dos últimos días ha sido muy excaso…
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月24日回覆
Jose, Agradecemos sinceramente su comentario y nos disculpamos por cualquier inconveniente que haya experimentado con respecto a la calidad del desayuno durante su estadía. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y nos tomamos muy en serio sus comentarios.Lamentamos sinceramente que haya notado una disminución en la variedad y la calidad del desayuno durante los últimos días de su visita. Nos esforzamos por ofrecer una experiencia gastronómica excepcional a todos nuestros huéspedes en todo momento, y le aseguramos que estaremos investigando lo ocurrido y tomando medidas correctivas necesarias para garantizar que este problema no vuelva a ocurrir en el futuro.Nos gustaría invitarlo nuevamente a nuestro hotel y demostrarle que tomamos en serio sus comentarios y que estamos comprometidos a brindarle una experiencia excepcional en todos los aspectos de su estancia.Gracias nuevamente por su retroalimentación y por elegir nuestro hotel para su alojamiento. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Atentamente,Helen

6/10 一般般

Frankie,Bella Vista AR

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You could not inter the hotel through the front door. You had to use the side door. Very confusing on how or where to get in the hotel. I watched severial customers take 30 min. wondering around not knowing how to get in. I said something and the staff didn't care.
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月23日回覆
Dear Frankie,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced regarding accessing the hotel through the front door. Your feedback is invaluable, and we will address this issue promptly to ensure a smoother and clearer entrance for our guests in the future. We regret that our staff's response did not meet your expectations, and we will use this as an opportunity to reinforce our commitment to excellent customer service. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Warm Regards,Helen

8/10 不錯哦

Pascal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it reminded me of the older casino/hotels on Freemont st. Las Vegas
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月22日回覆
Dear Pascal,Thank you for sharing your feedback with us. We're delighted to hear that your stay reminded you of the charm and character of the older casino/hotels on Fremont Street in Las Vegas.At LA Crystal Hotel , we take pride in offering a unique blend of nostalgia and modern comfort. We strive to create an atmosphere that resonates with the vibrant energy of Las Vegas while providing our guests with contemporary amenities and exceptional service.Your comparison is truly appreciated, and we're thrilled that you enjoyed your time with us. We look forward to welcoming you back for another memorable experience in our hotel!Warm Regards,Helen

10/10 有夠讚

Daniel

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
My stay at the hotel was very good, excellent breakfast and everything was very easy, the cleanliness of the rooms was excellent and every time I returned everything was organized and clean. I highly recommend it.
於 2024 年 2 月住了 3 晚
Helen 於 2024年2月20日回覆
Dear Daniel,Thank you for your glowing review! We're thrilled to hear that you had a very good stay with us and that you enjoyed our excellent breakfast offerings. It's wonderful to know that our efforts in maintaining cleanliness and organization in the rooms contributed to your positive experience. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back for another seamless and enjoyable stay in the future!Best Regards,Helen

8/10 不錯哦

Andrea,Phoenix

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The staff is really nice
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月19日回覆
Dear Andrea,Thank you so much for your kind words! We're thrilled to hear that you found our staff to be really nice. Providing exceptional service is always our top priority, and it's wonderful to know that our team made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon!Warm regards,Helen

2/10 很糟糕

JESUS

於 2024 年 2 月住了 2 晚
Helen 於 2024年3月20日回覆
Dear Jesus,We're deeply sorry to hear that your experience at our hotel did not meet your expectations, and we sincerely apologize for any inconvenience or disappointment you may have encountered during your stay.We would appreciate it if you could provide us with some details, as it allows us to identify areas where we need to improve and take corrective actions to ensure a better experience for our guests in the future.We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them directly. If you're open to sharing more details about your stay, please feel free to contact us directly. Your feedback will be instrumental in helping us make the necessary improvements.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Thank you for bringing these issues to our attention.Best Regards,Helen

6/10 一般般

JOSE

於 2024 年 2 月住了 2 晚
Helen 於 2024年3月20日回覆
Dear Jose,Thank you for taking the time to share your feedback and for awarding us with a 3-star rating. We appreciate your honesty and the opportunity to address any areas where we may have fallen short of your expectations.At our hotel, we strive to provide a comfortable and enjoyable experience for all our guests, and we take all feedback seriously as it helps us identify areas for improvement. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to share them with us. Your input is invaluable in our ongoing efforts to enhance our services and amenities.We hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations. If there's anything we can do to make your next stay more enjoyable, please feel free to reach out to us directly. Thank you again for your rating, and we look forward to the possibility of hosting you again soon.Best Regards,Helen

8/10 不錯哦

Antarilius

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s safe friendly respectful staff
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月18日回覆
Dear Antarilius,Thank you for your kind words about our hotel and staff! We are delighted to hear that you felt safe during your stay and that our team provided friendly and respectful service.Ensuring the comfort and well-being of our guests is our top priority, and it's wonderful to know that we succeeded in making your experience memorable.We appreciate your feedback and hope to have the opportunity to welcome you back again soon for another enjoyable stay.Warm regards,Helen

8/10 不錯哦

Roshan

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was a good place to stay with family. Overall satisified.
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月18日回覆
Dear Roshan,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a good experience with your family and that you were overall satisfied with your stay.We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Warm regards,Helen

8/10 不錯哦

Aleipata

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月17日回覆
Dear Aleipata,Thank you for your feedback! We're glad to hear that you had a good experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back again soon!Warmest RegardsHelen,

10/10 有夠讚

Sara

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was comfortable! Thank you!
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月17日回覆
Dear Sara,Thank you so much for your kind words! We're thrilled to hear that you found your stay comfortable. It was our pleasure to have you as our guest, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Best Regards,Helen

2/10 很糟糕

Vivian

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
The heater doesn’t work and it takes forever to switch to a new room, so we stay the whole night without heater.
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月16日回覆
Dear Vivian,Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your stay. Your feedback regarding the heater not functioning properly is concerning, and we deeply regret any discomfort this may have caused you.Please know that we take such issues very seriously, and we are actively investigating the matter to ensure that it is promptly addressed and resolved. We understand the importance of a comfortable and enjoyable stay for our guests, and we are committed to improving our services based on your valuable feedback.We sincerely apologize for any delay in switching rooms and for the inconvenience of spending the night without proper heating. Your satisfaction is of the utmost importance to us, and we will take steps to prevent similar situations from occurring in the future.If you plan to stay with us again, please do not hesitate to reach out to us directly so that we can ensure your next experience exceeds your expectations.Warm regards,Helen

6/10 一般般

Lori

喜歡:員工素質
不喜歡:整潔度
於 2024 年 2 月住了 7 晚
Helen 於 2024年2月16日回覆
Dear LorThank you for sharing your rating. We appreciate your feedback and strive to continuously improve our services.Warm Regards,Helen

8/10 不錯哦

Aashish

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月19日回覆
Dear Aashish,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Helen

8/10 不錯哦

Pradeep

於 2024 年 2 月住了 4 晚
Helen 於 2024年2月13日回覆
Dear Pradeep,Thank you so much for taking the time to leave us a 4-star rating! We're thrilled to hear that you enjoyed your stay with us. It's our goal to provide exceptional service and comfort to all our guests, and your feedback motivates us to continue striving for excellence.We're glad to know that you had a pleasant experience, but we also value your input on how we can further enhance our services. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making every guest's stay as enjoyable as possible.Once again, thank you for choosing us . We hope to have the opportunity to welcome you back soon for another wonderful stay.Warm regards,Helen

8/10 不錯哦

Hye Soon

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 1 月住了 13 晚
Helen 於 2024年2月12日回覆
Dear Hye,Thank you for sharing your positive feedback! We're delighted to hear you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 不錯哦

Radha

於 2024 年 2 月住了 3 晚
Helen 於 2024年3月20日回覆
Dear Radha,Thank you for taking the time to rate our hotel with 4 stars! We're thrilled to hear that you had a positive experience during your stay.At our hotel, guest satisfaction is our top priority, and we continuously strive to provide exceptional service and amenities to ensure a memorable stay for all our guests.If there's anything specific you enjoyed about your time with us or if there are any areas where you think we can further improve, please feel free to share your feedback. We value your input and look forward to welcoming you back for another great stay in the future!Best Regards,Helen

10/10 有夠讚

Kalani

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed my 3 night stay here. Felt safe and the hotel was short distance from surrounding stores and food. Staff was nice and the hotel was clean
於 2024 年 2 月住了 3 晚
Helen 於 2024年2月5日回覆
Dear Kalani,Thank you so much for taking the time to share your positive experience during your 3-night stay at our hotel! We are delighted to hear that you enjoyed your time with us and that you felt safe.It's wonderful to know that the hotel's proximity to surrounding stores and food added to the convenience of your stay. Our team takes pride in providing a clean and welcoming environment, and we're thrilled that you noticed.We greatly appreciate your kind words about our staff's friendliness. It's always our goal to make our guests feel comfortable and well taken care of.We look forward to the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. Your feedback is invaluable to us.Warm regards,Helen

6/10 一般般

Mayra,Guadalajara

情侶出遊
喜歡:員工素質
Esta ves no me gusto la habitación que me dieron
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月5日回覆
ayra,Lamentamos sinceramente saber que su experiencia con la habitación no cumplió con sus expectativas, y queremos disculparnos por cualquier inconveniente que esto pueda haberle causado durante su estancia. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y le agradecemos por tomarse el tiempo de compartir sus comentarios con nosotros.Nos gustaría obtener más detalles sobre los aspectos específicos que no fueron de su agrado para que podamos abordar y mejorar esos aspectos. Su retroalimentación es invaluable para nosotros y nos ayuda a garantizar que podamos ofrecer un servicio de alta calidad a todos nuestros huéspedes.Por favor, no dude en ponerse en contacto con nuestro equipo de atención al cliente directamente para proporcionar más detalles o discutir sus preocupaciones con mayor detalle. Estamos comprometidos en hacer todo lo posible para asegurarnos de que tenga una experiencia más positiva en el futuro.Agradecemos la oportunidad de mejorar y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para demostrarle que tomamos en serio sus comentarios.Atentamente,Helen

2/10 很糟糕

Jayden

團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Scammers 😤👎
於 2024 年 1 月住了 4 晚
Helen 於 2024年2月7日回覆
Dear Jayden, Thank you for taking the time to share your feedback with us. We take all guest concerns seriously, and we sincerely apologize if your experience did not meet your expectations. To further assist us in resolving this matter, we kindly ask that you provide more details about the specific incident, such as the date and time it occurred, as well as any relevant information that can help us in our investigation. Our commitment to providing a secure and enjoyable experience for our guests remains unwavering. We appreciate your feedback, as it helps us improve our services. If you have any additional concerns or if there's anything else we can do to make amends for your experience, please do not hesitate to contact our management team directly . We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay. Warm regards, Helen

10/10 有夠讚

Francine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean quite
於 2024 年 1 月住了 3 晚
Helen 於 2024年2月3日回覆
Dear Francine,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel very clean and quiet. Providing a comfortable and peaceful environment for our guests is always our top priority.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share. We value your input and look forward to serving you again.Warm regards,Helen

10/10 有夠讚

Melissa

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buena ubicación si vas en carro, además, el hotel muy limpio, desayuno todos los días incluido en el precio y no cobran nada adicional en la tarifa de lo que ya te cobran en la reservación. Muy buena atención del personal, habitaciones limpias y seguras.
於 2024 年 1 月住了 4 晚
Helen 於 2024年1月30日回覆
Melissa, ¡Muchas gracias por tomarte el tiempo para compartir tu experiencia con nosotros! Estamos encantados de saber que disfrutaste de la conveniente ubicación del hotel, especialmente si viajas en carro. Nos alegra saber que valoraste la limpieza de nuestras instalaciones y que el desayuno diario incluido en el precio fue de tu agrado.En nuestro compromiso de brindar un excelente servicio, es un placer saber que apreciaste la atención del personal. Nos esforzamos por asegurarnos de que cada huésped se sienta bienvenido y cómodo durante su estancia.Agradecemos tus amables palabras sobre la limpieza y seguridad de nuestras habitaciones. La comodidad y bienestar de nuestros huéspedes son de suma importancia para nosotros.Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por elegir nuestro hotel y por compartir tu experiencia positiva!Saludos cordiales,Helen

6/10 一般般

WAEL,Redmond

於 2024 年 1 月住了 1 晚
Helen 於 2024年3月20日回覆
Dear Wael,Thank you for taking the time to share your feedback and for awarding us with a 3-star rating. We appreciate your honesty and the opportunity to address any areas where we may have fallen short of your expectations.At our hotel, we strive to provide a comfortable and enjoyable experience for all our guests, and we take all feedback seriously as it helps us identify areas for improvement. If there are specific aspects of your stay that you feel could have been better, please don't hesitate to share them with us. Your input is invaluable in our ongoing efforts to enhance our services and amenities.We hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations. If there's anything we can do to make your next stay more enjoyable, please feel free to reach out to us directly. Thank you again for your feedback, and we look forward to the possibility of hosting you again soon.Best Regards,Helen

4/10 不太好

Carlainya,Newcastle

不喜歡:住宿環境和硬體
It wasn’t clear where to park and the place smelled like smoke, even inside my nonsmoking room. Disappointed.
於 2024 年 1 月住了 1 晚
Helen 於 2024年1月24日回覆
Dear Carlainya, Thank you for sharing your feedback. We apologize for any inconvenience regarding parking clarity and the odor in your nonsmoking room. We take your concerns seriously and will address these issues to enhance our guests' experience. We appreciate your valuable input.Best regards,Helen

10/10 有夠讚

Kimberly

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Helen 於 2024年1月23日回覆
Dear Kimberly,Thank you so much for taking the time to share your wonderful 5-star rating! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide the best possible experience for our guests, and we're delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind Regards,Helen