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河畔飯店的評分

4 out of 5
河畔飯店
75 East Wacker Drive, Chicago, IL

評論

8.8

有夠讚

10 分，有夠讚；2794 則評論中有 1718 則" "
8 分，不錯哦；2794 則評論中有 576 則" "
6 分，一般般；2794 則評論中有 265 則" "
4 分，不太好；2794 則評論中有 136 則" "
2 分，很糟糕；2794 則評論中有 99 則" "

9.0/10

整潔度

9.2/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Haoze

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel! Love the convenience here!
於 2024 年 1 月住了 4 晚
Raina A 於 2024年1月8日回覆
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 有夠讚

Honghui

於 2023 年 12 月住了 1 晚
CQ 於 2023年12月29日回覆
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

8/10 不錯哦

Chi sum

喜歡：員工素質和客房舒適度
不喜歡：整潔度
地點很方便，步行已經可以去到很多景點。 來回機場約1小時，藍色線直接到達不用轉車轉線。 整體清潔一般
於 2023 年 10 月住了 5 晚
Raina A 於 2023年10月22日回覆
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

10/10 有夠讚

Li

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient
於 2023 年 9 月住了 3 晚
Liz Cano 於 2023年9月13日回覆
We are thrilled to hear you enjoyed your recent time with us. We look forward to host you again soon.

8/10 不錯哦

Zisen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
i like the location
Nikalette 於 2023年1月3日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 不太好

hongqin

喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質
於 2022 年 9 月住了 3 晚
Nikalette 於 2022年12月26日回覆
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

10/10 有夠讚

Mary H，Miramar

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Place is located in prime downtown and was super clean. Outstanding job
於 2024 年 4 月住了 3 晚

6/10 一般般

LeeAnna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Booked a king bed and got two single beds pushed together with a very uncomfortable gap in between. Small room but worked for the night.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jose

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect
於 2024 年 4 月住了 2 晚

4/10 不太好

Timilehin

不喜歡：整潔度
Room is small compared to what’s posted online . Room isn’t so clean
於 2024 年 4 月住了 2 晚
CQ 於 2024年4月15日回覆
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

10/10 有夠讚

Mya

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Charles

喜歡：整潔度、員工素質和住宿環境和硬體
price
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月15日回覆
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

6/10 一般般

Hardi

情侶出遊
喜歡：整潔度和設施服務
Room was very small. Barely space to walk around!
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月14日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 一般般

Andrea

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Property is right on the river walk, great location, easy to walk around and Uber from hotel to other locations. Rooms are pretty small and very outdated. Our TV did not connect to the cable, so we were unable to watch the TV our entire stay. It didn’t connect to our phones either to stream. We did contact maintenance, it connected and 10 minutes later disconnected and still did not work.. bummer. None of the rooms had the ability to heat, only cooling options, so if you need to get warm you have to call downstairs for a portable heater. Was not a bad stay for the price but too many inconveniences.
於 2024 年 4 月住了 3 晚
CQ 於 2024年4月14日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 有夠讚

Benjamin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Raina A 於 2024年4月14日回覆
Thank you for taking the time to share your positive review of our hotel. We are thrilled that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 有夠讚

Leanne

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice location
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月13日回覆
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again!

10/10 有夠讚

Natalia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente personal y céntrico de todo, sin duda volvería
於 2024 年 3 月住了 7 晚
CQ 於 2024年4月13日回覆
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again!

4/10 不太好

Perris

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
I didn’t like that their were no windows in the room. No city view or any kind of view at that matter
於 2024 年 3 月住了 3 晚
CQ 於 2024年4月13日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 一般般

Megan

情侶出遊
喜歡：整潔度和員工素質
Close/walking distance to a ton of restaurants and shopping. Hotel restaurant has been closed down. View was of a wall of the building a couple feet from the window. I suppose everything was clean but definitely did not live up to the photos. Probably the worst hotel mattress I’ve slept on? Mostly just felt like springs.
於 2024 年 4 月住了 3 晚
CQ 於 2024年4月13日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

8/10 不錯哦

Hector Daniel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Has the perfect location
於 2024 年 4 月住了 6 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 不太好

Omar

情侶出遊
不喜歡：員工素質和設施服務
.
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月11日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

2/10 很糟糕

Daniel

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was very dusty and there dust all over the table and cabinets If I can i would like to get a refund very bad experience got to a point to where I wouldn’t want to go back to the room
於 2024 年 4 月住了 5 晚
CQ 於 2024年4月11日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

8/10 不錯哦

Rojina

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were unique and the deluxe rooms had separate bathrooms for each of us
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Coffee station and purified water complimentary
於 2024 年 4 月住了 2 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Joyce

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 一般般

Adryan

喜歡：員工素質
於 2024 年 4 月住了 5 晚
CQ 於 2024年4月11日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 有夠讚

Teresa

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a very pleasant stay. Staff were extremely friendly and helpful
於 2024 年 4 月住了 2 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 不錯哦

Beatriz de

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Christina

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
I traveled with my husband and we had a great stay here. Room was small but we really were only in the room to sleep. Excellent location, valet was great and staff were very friendly. Would definitely stay here again next time we visit Chicago.
於 2024 年 4 月住了 2 晚
Nikalette 於 2024年4月9日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Franco

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location everything u need was walking distance
於 2024 年 4 月住了 3 晚
Nikalette 於 2024年4月9日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Sierrah

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was perfect and in a great area. We were within walking distance to millennium park, the riverwalk, navy pier, downtown, and lots of restaurants.
於 2024 年 4 月住了 2 晚
Nikalette 於 2024年4月9日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 不錯哦

Duane

於 2024 年 4 月住了 1 晚
CQ 於 2024年4月11日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Kyle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel and good location
於 2024 年 4 月住了 2 晚
CQ 於 2024年4月8日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Cristian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
CQ 於 2024年4月8日回覆
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

8/10 不錯哦

Julia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very nice. The rooms themselves are perhaps a little dated, but not overly so. Overall, a very good experience. Staff were super quick to respond anytime I called for something.
於 2024 年 3 月住了 3 晚
CQ 於 2024年4月8日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 不太好

Dennis

商務旅客
不喜歡：整潔度和住宿環境和硬體
Not very clean, had two pretty dirty rooms with constant noises that kept me awake the whole time. No recommendation!
於 2024 年 4 月住了 5 晚
CQ 於 2024年4月8日回覆
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 有夠讚

Arminda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice stay. Parking is expensive but expected since they don’t allow overnight parking downtown period. Very convenient areas everything is walking distance. Lots to do a really nice trip. 10/10 recommend
於 2024 年 4 月住了 3 晚
CQ 於 2024年4月8日回覆
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 有夠讚

Gilbert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful experience!
於 2024 年 4 月住了 2 晚
CQ 於 2024年4月8日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Jeffrey

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
CQ 於 2024年4月8日回覆
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

4/10 不太好

Ernest

情侶出遊, 寵物同遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
We had two small dogs. I paid $260 for the room and $80 for our pets for one night. The room was tiny and the one chair was ripped up by a previous pet. We had to pay $50 for valet parking due to no surface parking in DT Chicago
於 2024 年 4 月住了 1 晚
Liz Cano 於 2024年4月7日回覆
We appreciate you taking the time to review our hotel however, we are disappointed to hear your stay was less than perfect. First of all, we do apologize for the condition of the chair in your room, we will ensure to share your feedback with our housekeeping team and ensure this issue is an isolated one right away. Additionally, we ask you to contact the hotel at your earliest convenience to review your bill, please know we do not have fees associated with our pet policy. Finally, even though your stay was not a positive one, we do hope you did have the opportunity to enjoy your time in our beautiful city.

10/10 有夠讚

Amina

Staff members were professional helpful and had great hostess skills
於 2024 年 3 月住了 2 晚
Raina A 於 2024年4月6日回覆
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.

10/10 有夠讚

ULDO，Yamhill

喜歡：整潔度、員工素質和住宿環境和硬體
X
於 2024 年 4 月住了 4 晚
CQ 於 2024年4月8日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Robert John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Raina A 於 2024年4月7日回覆
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

8/10 不錯哦

ghislain

喜歡：整潔度、員工素質和住宿環境和硬體
Hôtel très bien situé, près du millenium park
於 2024 年 4 月住了 1 晚
Guest Experience Manager 於 2024年4月5日回覆
Muchas gracias por dejar un review. Que tenga buen dia.

10/10 有夠讚

Carlo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Raina A 於 2024年4月6日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Lester，Oxon hill

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exelente servicio
於 2024 年 4 月住了 1 晚
cq 於 2024年4月4日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
Muy mal servicio con el estacionamiento toco estacionar en otra dirección pagamos en línea y siempre nos cobraron más al momento de hacer salida
於 2024 年 4 月住了 1 晚
Raina A 於 2024年4月3日回覆
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

8/10 不錯哦

Mathew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel
於 2024 年 3 月住了 2 晚
Raina A 於 2024年4月3日回覆
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.

8/10 不錯哦

Christine

喜歡：整潔度、員工素質和住宿環境和硬體
I thought the property was good--the front desk people were amazing. The biggest complaint is the parking. I paid for parking and it was relatively far away-seemed like other parking garages were closer. **PERFECT location -shops, bars and restaurants extremely walkable.
於 2024 年 3 月住了 3 晚
CQ 於 2024年4月2日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 有夠讚

Regina

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicación
於 2024 年 3 月住了 1 晚
CQ 於 2024年4月2日回覆
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!