大廳

芝加哥壯麗大道凱悅 Hyatt Centric 飯店的評分

4 out of 5
芝加哥壯麗大道凱悅 Hyatt Centric 飯店
633 N Saint Clair St, Chicago, IL

評論

8.8

有夠讚

10 分,有夠讚;1296 則評論中有 840 則" "
8 分,不錯哦;1296 則評論中有 268 則" "
6 分,一般般;1296 則評論中有 92 則" "
4 分,不太好;1296 則評論中有 55 則" "
2 分,很糟糕;1296 則評論中有 41 則" "

9.4/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

??

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月9日回覆
Thank you for staying with us at Hyatt Centric Chicago Magnificent Mile. We trust your room was clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again when you are next in the city. The Management team at the Hyatt Centric

10/10 有夠讚

zirong

於 2023 年 11 月住了 1 晚
Jones 於 2024年2月3日回覆
Hello Zirong,Thank you so much for taking the time to share your experience with us! We are truly grateful for your kind words and thrilled to hear that you enjoyed your stay. Our team strives to provide exceptional service, and knowing that we've made your visit memorable is our greatest reward.We can't wait to welcome you back in the near future. If there's anything specific you loved about your stay or any suggestions you may have, we'd love to hear them! Your feedback is invaluable as we continually work to enhance the guest experience.Safe travels until we have the pleasure of hosting you again!

10/10 有夠讚

shaosheng

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good pillow
於 2021 年 11 月住了 1 晚
Ishiante Bogan Front Desk Supervisor 於 2021年11月7日回覆
Thank you for visiting us at Hyatt Centric Chicago Magnificent Mile. We're delighted you enjoyed your stay at Hyatt Centric Chicago Magnificent Mile! Thank you for the wonderful review. We look forward to welcoming you back in the future! Ishiante Bogan Front Desk Supervisor

10/10 有夠讚

Wen Chieh

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 3 晚
Ishiante Bogan Front Desk Supervisor 於 2021年10月20日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Kathryn

喜歡:整潔度、員工素質和住宿環境和硬體
We enjoyed our time and loved staying in the area with lots of restaurant options to choose from
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Kathryn,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and appreciated the variety of dining options in the area. We look forward to welcoming you back soon for another enjoyable visit at the Hyatt Centric Chicago Magnificent Mile.The Management team at the Hyatt Centric

10/10 有夠讚

Ann

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was spacious, clean. Bathroom is massiveand modern. Hyatt Centric exceeded my expectations
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日回覆
Dear Ann,Thank you so much for the five-star review! We are pleased you had such an exceptional stay with us and enjoyed our spacious, clean accommodations. We hope you'll stay with us again soon!The Management team at the Hyatt Centric

8/10 不錯哦

frederic IV

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Alba

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 4 月住了 2 晚
Celine Perez- Front Office Manager 於 2024年4月14日回覆
We appreciate your feedback! Thank you for staying with us.

10/10 有夠讚

Nikola

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall a great hotel. Spa and pool area very clean and nice. Good location
於 2024 年 4 月住了 2 晚
Celine Perez- Front Office Manager 於 2024年4月14日回覆
We appreciate your feedback! Thank you for staying with us.

10/10 有夠讚

Katherine

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Celine Perez- Front Office Manager 於 2024年4月14日回覆
We appreciate your feedback! Thank you for staying with us.

10/10 有夠讚

Hector

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

8/10 不錯哦

Boyd,Naples

喜歡:整潔度和住宿環境和硬體
Good property I didn’t think the front desk staff were friendly at all though. Hospitality is in the name of this kind of establishment and therefore should be offered to its patrons
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月10日回覆
Dear Boyd,Thank you for staying with us during your time in Chicago. We are pleased you had an enjoyable overall experience; however, we apologize for falling short of providing memorable hospitality. Your feedback will be shared with our internal team to ensure our high standards are being met. It was a pleasure having you here, and we hope to welcome you back soon for a seamless visit worthy of a perfect rating.The Management team at the Hyatt Centric

10/10 有夠讚

Arezo

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

8/10 不錯哦

Tanya

喜歡:整潔度
於 2024 年 4 月住了 4 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

8/10 不錯哦

Mike

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Reasonable room rate.... nice location and nice rooms... breakfast was very good !!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Mike,Thank you for sharing your experience with us! We're thrilled you enjoyed our reasonable room rate, pleasant location, and comfortable rooms. It's also great to know you found the breakfast very satisfying. We look forward to welcoming you back for another enjoyable stay!The Management team at the Hyatt Centric

10/10 有夠讚

Ella

喜歡:整潔度、員工素質和住宿環境和硬體
Good stay
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日回覆
Dear Ella,Thank you for sharing your five-star experience. Our team looks forward to welcoming you back for another delightful visit!The Management team at the Hyatt Centric

10/10 有夠讚

diane,Wauconda

喜歡:整潔度、員工素質和住宿環境和硬體
Lovely
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日回覆
Dear Diane, We are happy to hear you enjoyed your stay at Hyatt Centric Chicago Magnificent Mile. Thank you for your perfect rating, and we look forward to welcoming you back anytime!The Management team at the Hyatt Centric

6/10 一般般

Sarah

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Extremely loud. The HVAC was rattling and there were sirens outside all night. Only had 1 thin blanket per bed upon check-in. Called for extra blankets twice which were brought quickly, the service was great. Got room service one night which had an additional fee of $22 plus we tipped $20 plus another weird fee...So $90 worth of food cost $160 somehow. The food was fine although we got the tiramisu which was oddly watery, we couldn't eat it. The pool and hot tub were in good condition. The location is near Magnificent Mile, central to a lot of tourist spots which was why we were there - it was convenient to walk to places or catch a taxi.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日回覆
Dear Sarah,Thank you for choosing to stay with us during your recent trip. While we're glad our friendly service, convenient location, and plentiful amenities were some of the highlights of your trip, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any disturbance you experienced in your room and for any inconvenience this may have caused you. Also, we're very sorry for any concerns you had with our room service. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.The Management team at the Hyatt Centric

10/10 有夠讚

Kendall

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What a fantastic little gem of a place. Could not recommend enough!
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月5日回覆
Dear Kendall,Thank you for the kind review and recommendation! We're glad you enjoyed your visit, and we look forward to hosting you again at Hyatt Centric Chicago Magnificent Mile.The Management team at the Hyatt Centric

4/10 不太好

Tommy

家庭旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
Stayed here during spring break weekend with my kids and unfortunately the hotel had multiple issues which made for an unpleasant stay. All wifi was out in the rooms with no estimate of when it would be restored. Also, the pool was closed all weekend because of a leak. Kept hearing the ice machine outside our room at night. Staff wasn’t very helpful or communicative about when these issues would be addressed. Would not stay here again.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月5日回覆
Dear Tommy,Thank you for taking the time to leave a review. We are very disappointed to hear about your unsatisfactory stay and apologize for any inconvenience you faced. Please feel free to reach out to our Hotel Management Team at any time, as they are always available to assist our guests. It was a pleasure hosting you, and we hope you'll give us the chance to change your perceptions in the future.The Management team at the Hyatt Centric

10/10 有夠讚

Brian

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent location, nice restaurant/bar on site
於 2024 年 2 月住了 2 晚
General Manager 於 2024年4月2日回覆
Dear Brian,Thank you so much for choosing Hyatt Centric Chicago Magnificent Mile and for taking the time to provide a review of your five-star experience! We are thrilled to hear that our prime location and on-site amenities met the mark for you during your recent stay. It was our pleasure to host you, and we hope to welcome you back soon. The Management team at the Hyatt Centric

10/10 有夠讚

Kory

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Family stayed here for a quick leisure trip. Host upgraded our room to an executive suite for free and it was perfect for my kids to run free and have their own space. Restaurant on site is convenient and food was pretty good, even for kids. Pool and hot tub were POPULAR for families and we got to enjoy it too. The staff kept the pool stocked with clean, dry towels. Hotel is at a great location if you want to walk and site see. Lots of dining options around. We made the 20 minute walk to Navy Pier but the walk to other locations and shopping was within a 10 minute walk. Valet parking is pricey at $76 but that’s comparable to other hotels I researched. It was better to valet and walk everywhere than to have to worry about finding parking downtown.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月2日回覆
Dear Kory, Thank you for choosing to stay with us, Kory! We're delighted to hear that you and your family had such a fantastic trip and that you were all able to enjoy the convenience of our restaurant. We appreciate your compliments on our location and are pleased to hear that it provided easy access to our surrounding area. Our team can't wait to welcome you back again soon for another enjoyable stay!The Management team at the Hyatt Centric

6/10 一般般

Edgar

家庭旅遊
喜歡:整潔度和員工素質
Right next to northwestern hospital so the ambulances were coming in non stop.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月2日回覆
Dear Edgar,Thank you for sharing your thoughts. Our guests often compliment our convenient location near attractions and high-end shopping, so we're sorry you were impacted by outside noise. Despite this, we hope you found our accommodations comfortable and well-equipped. If your travels bring you back to the Windy City, we hope you'll stay with us again. The Management team at the Hyatt Centric

8/10 不錯哦

Daniel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy bien
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月2日回覆
Dear Daniel,Thank you for choosing Hyatt Centric Chicago Magnificent Mile and for sharing your kind review. We are delighted that you enjoyed your stay and look forward to welcoming you back again soon.The Management team at the Hyatt Centric

8/10 不錯哦

Ryan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
2nd time staying here. Overall, very pleased. You do hear a great deal of ambulance traffic being next to a Hospital, but it didn’t bother me. Very accommodating staff as I was allowed to check in at 11am. Pool and hot tub are nice. Told front desk that pool area was out of towels and it was restocked immediately. Location is fantastic. Convenient to all shopping. Walgreens is next door. Room was excellent and clean. Shower had great water pressure! My only negative is that someone entered our room at 3pm while we were watching tv. I’m assuming it was housekeeping, but by the time I got off the bed, they left. Probably realizing people were in the room. Odd, because housekeeping had already cleaned our room. Another minor issue is that, to me, the beds are uncomfortable. Way too firm! Would I stay here again? Yes.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月29日回覆
Dear Ryan,On behalf of our team, we appreciate your recent feedback and taking the time to share your thoughts. Receiving recognition for phenomenal service is always appreciated. We are glad you found your accommodations to be clean and comfortable. We are happy you took advantage of all our amenities and convenient shopping. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to hosting you at Hyatt Centric Chicago Magnificent Mile again soon.The Management team at the Hyatt Centric

10/10 有夠讚

Howie

家庭旅遊
喜歡:設施服務
Staycation with my 12 yr old son has been great, not too fancy but nice enough to feel comfortable and safe coming in from the west burbs. I didn’t get the corner room I reserved but they upgraded me to an exec suite and after expressing my disappointment they actually showed me the other room to give me my choice and I stuck with the room they upgraded me to. As I lay here from my pull out bed while my 12 yr old has the nicer queen bed lol I couldn’t be more satisfied. Dad of the year nominee! Thanks Hyatt! I’d come back without reservation.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月29日回覆
Dear Howie,Thank you! We are honored you chose Hyatt Centric Chicago Magnificent Mile for your staycation with your son and delighted you are having such a memorable visit. We're glad the accommodations worked out in your favor, and we hope to have the pleasure of welcoming you back for another unforgettable getaway.The Management team at the Hyatt Centric

10/10 有夠讚

Michael

於 2024 年 3 月住了 1 晚

4/10 不太好

Ashley

喜歡:整潔度
不喜歡:員工素質
於 2024 年 3 月住了 2 晚

6/10 一般般

Diane

喜歡:員工素質
不喜歡:整潔度
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Richard,Deerfield

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kay

喜歡:員工素質和住宿環境和硬體
EVERYTHING WAS WONDERFUL
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日回覆
Dear Kay,We're delighted you enjoyed your stay at Hyatt Centric Chicago Magnificent Mile! Please come see us again soon.The Management team at the Hyatt Centric

10/10 有夠讚

Marco

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Walking distance to do some shopping. Loved the bar and was able to take few drinks up to my room. Overall nice hotel would recommend to someone else. The valet super friendly guy there.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日回覆
Dear Marco,Reading your kind words has brightened our day. Thank you for choosing us to host your visit to the Windy City, and we are pleased you enjoyed so many aspects of your stay. It is especially wonderful to see that we have earned your recommendation! Safe travels, and we look forward to your future stay with us. The Management team at the Hyatt Centric

10/10 有夠讚

Paola,Wolcottville

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Daryna

喜歡:整潔度、員工素質和住宿環境和硬體
Property is good
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日回覆
Dear Daryna,Thank you for staying with us during your time in Chicago and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience, and we hope you return soon.The Management team at the Hyatt Centric

10/10 有夠讚

Richard,Deerfield

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

2/10 很糟糕

Gracie

團體旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
BAD
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月21日回覆
Dear Gracie,Thank you for your feedback. Please accept our apologies for your recent experience. We'd be happy to discuss any specific concerns you had while staying with us should you reach out to us offline. The Management team at the Hyatt Centric

8/10 不錯哦

weichun,London

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Emmanuel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Raquel

喜歡:整潔度、員工素質和住宿環境和硬體
Great location
於 2023 年 12 月住了 1 晚
General Manager 於 2024年3月17日回覆
Dear Raquel,We can’t thank you enough for staying at Hyatt Centric Chicago Magnificent Mile, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!The Management team at the Hyatt Centric

2/10 很糟糕

James

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Lauren

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Deborah

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay!
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月15日回覆
Dear Deborah,We're so glad you had a great stay with us! It's wonderful to know you enjoyed your time, and we hope to welcome you back soon for another fantastic experience. The Management team at the Hyatt Centric

10/10 有夠讚

Nicole

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very nice visit. It was our anniversary and they made us feel very special.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日回覆
Dear Nicole,Thank you so much for the high rating! We're delighted to know that you chose us to celebrate your anniversary and that you had a great time with us overall. It would be a pleasure to host you again in the future. The Management team at the Hyatt Centric

10/10 有夠讚

Kathleen Marie,Kenosha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
N/a
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月13日回覆
Dear Kathleen,Thank you so much for choosing to stay with us at Hyatt Centric Chicago Magnificent Mile. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.The Management team at the Hyatt Centric

10/10 有夠讚

Traci

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Shemaque

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

10/10 有夠讚

Sanli

於 2024 年 3 月住了 1 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.

8/10 不錯哦

Hidetsugu

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall good hotel from locations, facilities. Starbucks on 1st floor was convenient. $31 buffet Breakfast can be better. Bathtub is old. But overall good for what we pay.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月5日回覆
Thank you for choosing to stay at Hyatt Centric Chicago Magnificent Mile! Although a couple of items could have been better, we're glad our convenient location and handy amenities were a good overall value. Your positive rating is appreciated and we hope you'll visit us again.The Management team at the Hyatt Centric

10/10 有夠讚

Victoria

家庭旅遊
Everything excellent
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月5日回覆
Dear Victoria,It warms our hearts to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating and we hope to see you again soon. The Management team at the Hyatt Centric

10/10 有夠讚

Malik

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Celine Perez- Front Office Manager 於 2024年4月11日回覆
Thank you for staying with us! We appreciate your feedback.