舒適加層、客房內保險箱、書桌、熨斗/熨衣板

羅蜜歐維爾溫德姆戴斯套房飯店的評分

2 out of 5
羅蜜歐維爾溫德姆戴斯套房飯店
1280 W Normantown Rd, Romeoville, IL

評論

6.4
10 分,有夠讚;495 則評論中有 82 則" "
8 分,不錯哦;495 則評論中有 125 則" "
6 分,一般般;495 則評論中有 130 則" "
4 分,不太好;495 則評論中有 91 則" "
2 分,很糟糕;495 則評論中有 67 則" "

6.6/10

整潔度

7.0/10

員工素質

5.6/10

設施服務

6.2/10

住宿環境和硬體

6.2/10

環保程度

評論

4/10 不太好

Bajram,Romeoville

商務旅客
No pet friendly policy
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Hello Bajram, Thank you for sharing your feedback. We apologize if our pet policy did not meet your expectations. We appreciate your input and will take it into consideration for future improvements.

8/10 不錯哦

April

喜歡:設施服務
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月30日回覆
Hello April,We're glad to hear that you had a positive experience during your stay at our hotel. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 有夠讚

Oladimeji

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日回覆
Hello Oladimeji,Thank you for rating us 10/10! We are thrilled to hear that you had an amazing stay with us. Should you have any additional comments or suggestions, please do not hesitate to reach out to us directly. We appreciate your support and hope to welcome you back in the near future.

6/10 一般般

Cynthia

親子旅遊
不喜歡:設施服務
Checked in ok. Walls have been painted, no pool filled in with concrete, no gym. Which was not noted untill a follow up email after booking. Room was ok, dirty tub drain and shower head. Bed was hard, the side chair was nasty. Room next to us had a lady screaming for help at 6am, saying she was beening killed. Call front desk twice, i was told to go knock on the door to tell her to be quiet. Go downstairs to get their quick breakfast had the milk in a coffee warm next to the hot coffee, so in which the milk was hot. Learned my lesson of not spending that extra $20 for a nice hotel. Now my 5year old keeps telling everyone about the lady screaming for help and dying. Will never go back to this hotel.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月1日回覆
Hello Cynthia, Thank you for taking the time to provide feedback on your stay. We apologize for any inconvenience you experienced during your visit. Please note that our pool and gym facilities are currently closed due to renovations, and we apologize if this was not communicated effectively. We appreciate you bringing the cleanliness issues to our attention and will address them with our housekeeping team. We take noise complaints seriously and will review our protocols to ensure a prompt and appropriate response. We apologize for any discomfort this may have caused. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 不太好

Michelle

家庭旅遊
不喜歡:住宿環境和硬體和客房舒適度
Just Dont.
Not happy. Only bright spot was the very nice man who checked us in. I am not a huge fan of Wyndham hotels to begin with. If you are looking for a hotel just for nights sleep its fine. Its very dated, looks a bit dirty, its very noisy and not at all comfortable. The beds were lumpy and thin you get 2 very soft pillows and they wont give you anymore. Very limited tv and breakfast. If you book a room here set a very low bar and you will still be disappointed.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月7日回覆
Hello Michelle, Thank you for sharing your feedback with us. We appreciate your kind words about our team member during check-in. We apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and comfortable environment for our guests. We will pass your comments along to the appropriate teams for further review. We hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 有夠讚

Bernadette

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay They were nice enough to let us check in early Good price Close to the highway The only thing I suggest for breakfast include eggs and other fruit besides apples .
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月20日回覆
Hello Bernadette,Thank you for your feedback! We're glad you had a great stay and enjoyed the early check-in and convenient location. We appreciate your suggestion and will consider adding more breakfast options.

8/10 不錯哦

Timothy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight
Just what I needed for the night. Very comfortable.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月15日回覆
Hello Timothy,Thank you for your feedback! We're glad to hear that you had a comfortable stay with us. We hope to welcome you back soon!

8/10 不錯哦

Ellen

於 2023 年 10 月住了 2 晚
Manager 於 2023年11月7日回覆
Hello Ellen,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience. We take guest feedback seriously and will use it to continue improving our services. We hope to welcome you back in the future for a even better stay.

8/10 不錯哦

Kristen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great - clean, nicely decorated, friendly staff . . . I really wish I could give 5 stars, but the bed was too firm for me.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月17日回覆
Hello Kristen,Thank you for your positive feedback about our hotel. We apologize if the firmness of the bed was not suitable for your preference. We appreciate your valuable input and hope to welcome you back in the future.

6/10 一般般

Najm

不喜歡:住宿環境和硬體和客房舒適度
My Thoughts
Last minute booking paid for room online my room was on the 3rd floor constantly room doors slamming all night loud talking all night. Didn’t expect nothing different it was last minute booked through hotels.com and they booked it from another site. Also toilet was not stable when we sit on it it rocked room 308.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日回覆
Hello Najm,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room and toilet. We hope to someday have another opportunity to host your stay.

8/10 不錯哦

John

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Clean, quite and inexpensive. The pool was not in service, which was not as advertised. The room was clean enough. Mattress had seen better days.
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月26日回覆
Hello John,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our service and your insights regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 一般般

Harold

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月13日回覆
Hello Harold, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 不太好

Natalie

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Hotel room was extremely dirty. There was even a pill of some sort on the floor. Bobby pin on the floor in the bathroom along with a bunch of hair. They were doing remodeling but if you cant keep a facility clean in any shape it will never stay nice. Breakfast was a joke only had cereal and waffles. It may have been the dirtiest hotel I have ever stayed in.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月20日回覆
Hello Natalie, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 不錯哦

Lynn

喜歡:員工素質
於 2023 年 9 月住了 3 晚
Manager 於 2023年9月13日回覆
Hello Lynn,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月13日回覆
Hello Jennifer,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 有夠讚

Brenda

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月30日回覆
Hello Brenda,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 一般般

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月9日回覆
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 不錯哦

Marvin

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月9日回覆
Hello Marvin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 很糟糕

Lisa

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Maybe as a last resort
Pool was broke, elevator got stuck, screw missing from the lock on our door, Pubic hair on the bed sheet along with a makeup stain, the bed was so hard and uncomfortable. This place is the cheapest for a reason, never again!
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月7日回覆
Hello Lisa, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 有夠讚

Jean

於 2023 年 8 月住了 4 晚
Manager 於 2023年9月7日回覆
Hello Jean,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 不錯哦

Carlos

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月19日回覆
Hello Carlos,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 不錯哦

Kenneth

於 2023 年 8 月住了 1 晚
Manager 於 2023年8月27日回覆
Hello Kenneth,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 一般般

Rebecca

喜歡:客房舒適度
Hotel is under a lot of construction. Front desk staff took a long time for check in and wasn’t exactly friendly or welcoming. It was fine for an affordable place to sleep for the night.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月26日回覆
Hello Rebecca,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and your insights regarding our front desk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 很糟糕

Derek

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月26日回覆
Hello Derek,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 很糟糕

Patrica

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Facility was dark, not enough lighting around the perimeter. Carpet in the room was extremely dirty, my niece had on brand new white socks that were completely black after a hour or so walking on the floor and the room had an odor, bed sheets spotted and looked like someone had slept in one of the beds. Room advertising verse actual room was very deceiving!!! So disappointed, I had to move them for the rest off their stay. Also, continental breakfast, nothing hot.
於 2023 年 8 月住了 6 晚
Manager 於 2023年8月11日回覆
Hello Patrica, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 很糟糕

john

不喜歡:整潔度、設施服務和住宿環境和硬體
POOL CLOSED PERMANENTE. SHOWER, DIRTY. OLD SWEET ROLES FIR BREAKFAST.....
於 2023 年 7 月住了 4 晚
Manager 於 2023年8月6日回覆
Hello john,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast and shower. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 很糟糕

Deborah

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Ad stated there was breakfast, not, ad stated pool, not. Rooms were nasty. will never stay here again nor recomend a days Inn.
於 2023 年 7 月住了 3 晚
Manager 於 2023年8月4日回覆
Hello Deborah,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 不太好

Torwon

不喜歡:整潔度和住宿環境和硬體
I was very much disappointed. The place was very dirty with bad smell. Others were fighting all night. I almost call the cop because i could not sleep
於 2023 年 7 月住了 2 晚
Manager 於 2023年8月3日回覆
Hello Torwon, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 不太好

Nicolae

於 2023 年 6 月住了 2 晚
Manager 於 2023年7月7日回覆
Hello Nicolae,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 有夠讚

LeAnn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月4日回覆
Hello LeAnn,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

4/10 不太好

Ludwig

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
We checked in very late. We were checked in by a staff that’s frowning. Not happy to see us. The property is dirty and lacks necessary maintenance. I’ve been to other Wyndham hotels and this one destroys my concept of Wyndham brand. I would be more acceptable if this is motel 6. Motel 6 could be better than this.
於 2023 年 6 月住了 1 晚
Manager 於 2023年7月4日回覆
Hello Ludwig,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 不錯哦

Ricardo

於 2023 年 6 月住了 1 晚
Manager 於 2023年6月29日回覆
Hello Ricardo,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 有夠讚

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
Easy access from I-55
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月24日回覆
Hi Sandra,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

4/10 不太好

Maria

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Room smelled like cigarette smoke. Toilet moved. No iron and no safe.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月15日回覆
Hello Maria, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 不太好

Ahmad

不喜歡:員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月15日回覆
Hello Ahmad,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 很糟糕

Jeff

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
This hotel is absolutely horrible. The room was falling apart. Upon arrival we found curtains hanging off there hooks ,towel rack falling off the wall,no cups,no ice bucket,no no no hair in the shower etc etc. This place needs to be shut down 135.00 for the night wow just wow. Cannot rate this place even 1 star
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月5日回覆
Hello Jeff, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 不太好

Dale

不喜歡:住宿環境和硬體
Apparently new owners, unfamiliar with software. Renovations going on , no breakfast as advertised. Dirty carpets in halls, looked abused.
於 2023 年 5 月住了 2 晚
Manager 於 2023年5月23日回覆
Hello Dale, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

4/10 不太好

Mark

團體旅遊
不喜歡:整潔度和住宿環境和硬體
Dirty, Dirty, Dirty…I was in a fairly large group with several rooms. Saw the same issues in each room that I went into. Covid should no longer be an excuse to not do your job, it’s just laziness, now.
於 2023 年 5 月住了 2 晚
Manager 於 2023年5月23日回覆
Hello Mark, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 有夠讚

Peter

於 2023 年 5 月住了 1 晚
Manager 於 2023年6月9日回覆
Hello Peter,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 有夠讚

Tanner

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The elevator was not working however the stairs worked great! It was clean and safe, everything I was looking for in my trip!
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月25日回覆
Hi Tanner,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 有夠讚

Daniel

於 2023 年 4 月住了 1 晚
Manager 於 2023年5月3日回覆
Hello Daniel,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 不錯哦

Tiffani

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月4日回覆
Hello Tiffani,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 一般般

Milton

商務旅客, 家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
The front desk was friendly and accommodating. Unfortunately, at the time of my stay, the elevator was under repair and the pool appeared to also be under repair. There was also no breakfast. Only coffee and honey buns were provided in the morning.
於 2023 年 3 月住了 1 晚
Manager 於 2023年3月11日回覆
Hello Milton,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our elevator and your comments about our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 不太好

真實旅客

不喜歡:整潔度和住宿環境和硬體
Meh
People were nice, but the place is run down and dirty. It needs a refresh.
於 2023 年 2 月住了 1 晚
Manager 於 2023年2月16日回覆
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

6/10 一般般

Kathleen

家庭旅遊
喜歡:整潔度和員工素質
Left some to be desired.
The pool was closed with no water in it. you advertised pool. The website said Breakfast, which consisted of a honey bun, coffee and juice.
於 2022 年 12 月住了 1 晚
Manager 於 2022年12月28日回覆
Hello Kathleen,Thank you for your valuable opinion regarding our breakfast and also our pool. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 很糟糕

Natalie

團體旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Right away I noticed the worn out carpet & musty smell. At the front desk I asked the clerk about the swimming pool that was listed on company’s website, but was advised it was “closed”. They also lied about the breakfast they advertised on the hotel’s website. I got the key and went to my non-smoking room, which also smelled musty & there were no soaps, shampoos or lotions and the large countertop had been cracked and glued back by superglue. The door was hung unevenly, so the only way to lock the upper bolt was to lift up the door and line it up to make it lock properly. I didn’t feel good, so I fell asleep quickly, but was awoken around 11 pm by loud noise, music and yelling. The repeated around midnight and then again around 3 am. A drunk guest fell outside my room, cursing and yelling when he couldn’t get up. Also, in the morning the bathroom reeked of smoke that seeped from the next door. I was uncomfortable & scared, so decided to check out early, but because I paid ahead for 2 nights, hotel wouldn’t refund me for for the 2nd night :( The hotel manager seems to think I should have stayed there despite all the issues and refuses to credit me for the night I didn’t say there. Expedia attempted to resolve this, by offering vouchers for future stays, but I just want to get my money back.
於 2022 年 10 月住了 2 晚
Manager 於 2022年10月14日回覆
Hello Natalie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 不太好

Lynda

於 2022 年 10 月住了 1 晚
Manager 於 2023年1月9日回覆
Hello Lynda, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 很糟糕

Myrna

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 1 晚
Manager 於 2022年9月30日回覆
Hello Myrna, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2022 年 9 月住了 1 晚
Manager 於 2022年9月13日回覆
Dear Guest, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 一般般

Misti

商務旅客, 親子旅遊
不喜歡:整潔度和設施服務
The room was not very clean, the pool was not available
於 2022 年 8 月住了 5 晚
Manager 於 2022年8月24日回覆
Hello Misti, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.