Right away I noticed the worn out carpet & musty smell. At the front desk I asked the clerk about the swimming pool that was listed on company’s website, but was advised it was “closed”. They also lied about the breakfast they advertised on the hotel’s website.
I got the key and went to my non-smoking room, which also smelled musty & there were no soaps, shampoos or lotions and the large countertop had been cracked and glued back by superglue. The door was hung unevenly, so the only way to lock the upper bolt was to lift up the door and line it up to make it lock properly. I didn’t feel good, so I fell asleep quickly, but was awoken around 11 pm by loud noise, music and yelling. The repeated around midnight and then again around 3 am. A drunk guest fell outside my room, cursing and yelling when he couldn’t get up. Also, in the morning the bathroom reeked of smoke that seeped from the next door.
I was uncomfortable & scared, so decided to check out early, but because I paid ahead for 2 nights, hotel wouldn’t refund me for for the 2nd night :( The hotel manager seems to think I should have stayed there despite all the issues and refuses to credit me for the night I didn’t say there. Expedia attempted to resolve this, by offering vouchers for future stays, but I just want to get my money back.