外觀

奧羅拉 - 內帕維燭木套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

7.6

不錯哦

10 分,有夠讚;603 則評論中有 255 則" "
8 分,不錯哦;603 則評論中有 149 則" "
6 分,一般般;603 則評論中有 74 則" "
4 分,不太好;603 則評論中有 53 則" "
2 分,很糟糕;603 則評論中有 72 則" "

8.2/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

6.8/10

環保程度

評論

2/10 很糟糕

Bill

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
Cockroach was seeing in my room. Hallways all smelled like marijuana as well
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Syreeta

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great friendly accomodating staff.
於 2024 年 3 月住了 5 晚
GM 於 2024年3月22日回覆
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 有夠讚

Syreeta

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great attentive staff
於 2024 年 3 月住了 9 晚
GM 於 2024年3月22日回覆
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 有夠讚

Syreeta

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great friendly staff and appreciate the kitchen and laundry amenities
於 2024 年 2 月住了 3 晚
GM 於 2024年3月22日回覆
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 有夠讚

Michael

商務旅客
喜歡:整潔度、員工素質和設施服務
I have stayed all over the planet ..this is the most hospitable group of people I have encountered. Very clean and organized. Modern , quiet and very comfortable rooms.
於 2024 年 2 月住了 8 晚
GM 於 2024年2月24日回覆
Dear Michael,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

6/10 一般般

Jordan

喜歡:員工素質
於 2024 年 2 月住了 1 晚
Robert 於 2024年2月6日回覆
Dear Jordan,Thank you for your patronage with the Candlewood Suites Hotel. We also appreciate you taking the time to give us your review. I truly hope on your next visit we can increase your expectations. With warmest regards, The Candlewood Family

2/10 很糟糕

Eh Doh

於 2024 年 1 月住了 1 晚
Front desk 於 2024年3月22日回覆
Dear Eh doh; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 有夠讚

Juana

於 2024 年 1 月住了 1 晚
Robert 於 2024年2月6日回覆
Dear Juana,Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 有夠讚

Courtney

喜歡:整潔度、員工素質和住宿環境和硬體
Robert 於 2024年2月6日回覆
Dear Courtney,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

2/10 很糟糕

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Meezan,Little Rock

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Dale

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very Good!
Very good.
於 2023 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡:客房舒適度
Hotel is clean and comfortable- basic not fancy- housekeeping did knock on my door at 8:50am on Sunday which I thought was a bit to early
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ron

Excellent management
The manager in Aurora IL, was so accommodating, Having health issues, he went beyond to help me. We appreciate him so much. A kind man who is an asset to your company.
於 2023 年 11 月住了 6 晚

10/10 有夠讚

Kim

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were very impressed with the quality and cleanliness of this for only$100. A full size fridge and a dishwasher!
於 2023 年 11 月住了 1 晚

4/10 不太好

Byron

商務旅客
不喜歡:員工素質
Appliances don't seem to work
I booked my stay for 11 days for a work project I was involved with in the area. The first room I was put in had a refrigerator that did not work...the freezer did but it just created condensation which dripped on my left over pizza and ruined it. I was told I would be reimbursed but never was. I was then moved to another room and this one had a microwave that did not work. I had to take anything I wanted to heat up to the 1st floor...of course I was on the 3rd. Was told I would be issued a credit for one night to make up for the inconvience...never was. The manager and staff were friendly enough but it doesn't fix the maintenance issues.
於 2023 年 10 月住了 11 晚

10/10 有夠讚

pye

於 2023 年 10 月住了 2 晚

8/10 不錯哦

Colleen

喜歡:整潔度和客房舒適度
於 2023 年 10 月住了 2 晚

6/10 一般般

America,Chicago

親子旅遊
喜歡:員工素質和設施服務
The rooms only had one quien size bed. It was not big enough for myself and my two children.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Hal

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We reserved a two bed suite and we were given a one bed suite. finally got a roll away bed but not blanket. The manager said that he would credit our room for the four night and that has not happened as of yet. The floors in the room were extremely dirty and very few if any silverware.
於 2023 年 10 月住了 4 晚

2/10 很糟糕

Grace

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Liked nothing. DEFINITELY not what the pictures displayed. Dingy and dirty, smelled. Poor maintenance issues with lighting and dishwasher.
於 2023 年 10 月住了 4 晚

4/10 不太好

Kristina

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Refrigerator was filthy. Bathroom shelving was dusty. Conditioner was gone and there were no washcloths in the room.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月9日回覆
Thank you for your feedback. We will be addressing your concerns.

4/10 不太好

SARAH

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Alfredo

於 2023 年 9 月住了 1 晚
Frank 於 2023年10月3日回覆
Dear Alfredo,Thank you for staying with us at the Candlewood Suites Aurora. You feedback is very much appreciated, and we hope to see you again in the very near future. With warmest regards, The Candlewood Family

10/10 有夠讚

Afzal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
IT’s pleasant experience to stay here , staff is very friendly and specially GM mr Robert Mandujano is excellent guy , he treated the guest extremely nicely, always available for help. He is 5star .
於 2023 年 9 月住了 3 晚
Frank 於 2023年10月3日回覆
Dear Afzal,Thank you for staying with us and for taking the time to let us know about your awesome experience. We agree, the GM, Robert, is an awesome manager. We hope to see you again in the very near future... With warmest regards, The Candlewood Family

10/10 有夠讚

Mark

喜歡:整潔度
於 2023 年 9 月住了 2 晚
Robert 於 2023年10月3日回覆
Dear Mark,Thank you for your awesome review... It is much appreciated, and we hope to see you again soon!!!!

6/10 一般般

真實旅客

家庭旅遊
Questionable
Didn’t even check in. There were windows open and some with box fans. Looks like a homeless shelter. Not sure why they are listed to rent rooms out?
於 2023 年 9 月住了 1 晚
Frank 於 2023年10月3日回覆
Dear Valued Guest,I am so sorry that our property wasn't up to your standards. Candlewood Suites is an extended stay property so there are some Guests that are staying long term. We have traveling nurses and some families looking for housing. Families usually pick our property due to the full kitchen facilities. I believe some people did have their windows open enjoying the cool weather. Again, so sorry it didn't work out. With warmest regards, The Candlewood Family

2/10 很糟糕

Daniel

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
COCKROACHES
於 2023 年 8 月住了 7 晚
GM 於 2023年9月5日回覆
Thank you for your feedback. We will be addressing your concerns.

2/10 很糟糕

Benjamin

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dirty Hotel
Check-in was okay, went to the room and it hadnt been cleaned. Bed was messy, towels on the floor in the bathroom, used soap in the bathroom, food in the fridge, previous room keys laying out. Clearly was missed by housekeeping. Carpet was dirty and black, clearly hadnt been cleaned in years. Went to the front desk to switch rooms but they were fully booked and housekeeping already left for the day. I was provided with the managers business card and told to contact him. Thats it. Spent the next hour trying to locate an available room - only to have drive to Elgin (42 min away) to find one. Never again. NEVER.
於 2023 年 8 月住了 1 晚
GM 於 2023年9月5日回覆
Thank you for your feedback. We will be addressing your concerns.

6/10 一般般

Mercurio

情侶出遊
no breakfast
於 2023 年 8 月住了 1 晚
GM 於 2023年9月5日回覆
Thank you for your feedback. We will be addressing your concerns.

4/10 不太好

Jessica

不喜歡:整潔度、員工素質和住宿環境和硬體
So rude for no reason
Gentleman at the front desk said we could check in early. Said it’s all full. I had him call his manager, funny. We got a room. Why be a jerk for no reason? It’s just lazy.
於 2023 年 8 月住了 1 晚
GM 於 2023年8月15日回覆
Thank you for your feedback. We will be addressing your concerns.

2/10 很糟糕

Jennifer

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
The first room I was given smelled of smoke; so much so that we couldn't stay in the room. The next room was very dirty, toilet wouldn't flush, light in bathroom was broken and it had several half smoked joints. I stay in hotel rooms a lot for business and personal and this is the very first time I was ever so uncomfortable that I left. When I tried to explain the issues to the staff, they refused to even listen.
GM 於 2023年8月15日回覆
Thank you for your feedback. We will be addressing your concerns.

2/10 很糟糕

CHERELLE

於 2023 年 7 月住了 1 晚

6/10 一般般

Jorge Christian Tello

不喜歡:整潔度、員工素質和住宿環境和硬體
The personal in the front desk was a little bit rude at my check out.
於 2023 年 7 月住了 3 晚
GM 於 2023年8月15日回覆
Thank you for your feedback. We will be addressing your concerns.

2/10 很糟糕

Jeannette

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Never Again
This was the dirtiest nastiest hotel stay ever! Room 312...horrible. there were plastic plates stuck on the wall. I assumed they were covering old old phone jacks or something. Turns out they were covering holes in the drywall. I found out because they fell off the wall at about 2am. I woke up thinking someone was in my room. There are several more photos i can add of the filth...unfortunately i must have hit my photo limit.
Filthy nightstand
Wrapper on floor in front of nightstand.
Dirty fridge
Sink cabinet in kitchen
於 2023 年 7 月住了 1 晚
GM 於 2023年7月22日回覆
Hello Jeannete; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

8/10 不錯哦

susan

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Nice location- polite staff- comfy bedding Would ask for attention to be given to cleanliness of towels Washed but stained so a bit off putting AC condenser was leaking and socks got wet near area Please fix broken bathroom fan
於 2023 年 7 月住了 2 晚
GM 於 2023年7月22日回覆
Hello Susan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度和員工素質
There were bed bugs..it is not a hotel. People live there and not just the trades and traveling workers,,
於 2023 年 7 月住了 1 晚
GM 於 2023年7月22日回覆
Hello Leenan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 一般般

Robert W

喜歡:整潔度
不喜歡:住宿環境和硬體
Desk staff was friendly . First noted faucet in bathroom was disconnected. Some electrical problems: no remote, tv dead, bedside lamp not working. Otherwise, bed was comfortable and window could be opened:
於 2023 年 7 月住了 3 晚
GM 於 2023年7月22日回覆
Hello Robert; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 不太好

Rebecca

於 2023 年 7 月住了 2 晚
GM 於 2023年8月15日回覆
Thank you for your feedback. We will be addressing your concerns.

2/10 很糟糕

Carlos

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible la peor estadía de mi vida me cambiaron de 4 cuartos diferentes porque no servían algunas cosas y el primero está bien sucio sin Covijas no sobre camas no está listo para hospedarse y el segundo no servía el lavamanos el tercero no servía el aire acondicionado el hasta que me dieron el cuarto número cuatro ese si está bien
於 2023 年 7 月住了 1 晚
GM 於 2023年7月22日回覆
Hello Carlos, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 一般般

Sree

於 2023 年 7 月住了 1 晚
GM 於 2023年8月15日回覆
Thank you for your feedback. We will be addressing your concerns.

10/10 有夠讚

Jane

於 2023 年 6 月住了 1 晚
GM 於 2023年7月22日回覆
Hello Jane,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team

8/10 不錯哦

Marianna

於 2023 年 6 月住了 1 晚
GM 於 2023年7月22日回覆
Hello Marianna,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team

2/10 很糟糕

Brian

於 2023 年 5 月住了 1 晚
GM 於 2023年7月22日回覆
Hello Daniel, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 不太好

Daniel

家庭旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Not impressed.
The hotel looked good and was clean but staff were less than friendly and the room needed maintenance: lightbulb in bathroom was flashing and would go out at times, fridge compressor sounded like an old car horn throughout the night and the fan on the ac sounded like it needed a new bearing. When we informed the front desk of the issues there was no attempt to apologize just kept sitting and gave a nod and thanks for letting us know. Not impressed.
於 2023 年 5 月住了 1 晚
GM 於 2023年6月3日回覆
Hello Daniel, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 一般般

真實旅客

團體旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Front desk rude
There 3 adults and upon check in we got to our room to find there was only one bed. I made the reservation a month before our trip and reserved a 2 bed room. We were told the hotel was full so we could get a roll away bed but thats the best they could do. The parking lot wasnt half ful so it was hard to believe the hotel was full. Then we left our room an hour after check in to go do stuff and we were asked if we were gonna come down and get our bedding. Ummm no why wasnt it brought up our room?!?!?!
於 2023 年 5 月住了 1 晚
GM 於 2023年5月23日回覆
We're so sorry for any inconvenience that this may have caused!!! Unfortunately, things happen that are beyond our control such as plumbing and water issues. I truly hope we can accommodate you in the near future... With warmest regards, The Candlewood Team

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This was awful! Tons of cats in windows and dogs in rooms. They were very unfriendly. Windows were boarded up.
於 2023 年 5 月住了 1 晚
The Candlewood Family 於 2023年5月9日回覆
Dear Anonymous Valued Guest,Thank you for staying with us and for your feedback. The Candlewood Suites are all pet friendly hotels which is why a lot of our customers are traveling with their pets. As far as the boarded up windows, which is actually an automatic glass door, we had a very bad storm a couple weeks ago with 90 mph winds which took the door off its track and onto the ground. This is the reason we had to board up the one panel that was affected. Unfortunately, we are waiting for the new door and glass to arrive. I am so sorry you had to see that during your stay with us. Again, we appreciate the great feedback and hope to see you again in the near future! With warmest regards,

6/10 一般般

Lucinda

家庭旅遊
喜歡:員工素質和客房舒適度
於 2023 年 4 月住了 2 晚
Robert 於 2023年4月17日回覆
Hello Lucinda,Thank you for staying with us!!! I wish you had let us know what we could have done to meet and exceed your expectations, but we appreciate your feedback anyhow.W hope to see you again in the very near future. With sincere regards, The Candlewood Team

2/10 很糟糕

Rodrigue

情侶出遊, 商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
Trop sale et la chambre n'était nettoyer
於 2023 年 4 月住了 3 晚
Robert 於 2023年4月12日回覆
Dear Rodrigue,We are so sorry to hear about your dirty room during your stay. We truly hope you let us know while you were here so that we could take care of the issues in your room.Thank you for staying with us and for letting us know that we need to do some re-training with our housekeeping staff. Cher Rodrigue,Nous sommes désolés d'apprendre que votre chambre était sale pendant votre séjour. Nous espérons vraiment que vous nous le ferez savoir pendant votre séjour afin que nous puissions nous occuper des problèmes dans votre chambre.Merci de rester avec nous et de nous avoir fait savoir que nous devions faire une nouvelle formation avec notre personnel d'entretien.