This property and team helmed by Mr. Jishnu is a charmer and exceptional in every way. Maybe, it is not a ground breaker in terms of architecture and an older property. However, the way the organization has maintained the property, it feels and smells as good as new. The staff in all departments including Front Desk, Guest Services, Restaurants, Security, Bell Desk and House Keeping are all very welcoming and attentive, I can go so far as to say they are doting on their guests. Me and my family have been to many a hotels in India and abroad but this by far has been the best experience we have had. Their service level and attention to detail has been miles above anything we have experienced thus far. They are a customer first property in the true sense. The management team should feel very proud as I am sure they never fail to Wow their customers as they did us. I feel property and its team should be considered a shining star and a Gem in the crown of EIH Hotels and the Oberoi Group of Hotels.