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Reviews of The Duke Mansion

4 out of 5
The Duke Mansion
400 Hermitage Road, Charlotte, NC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 236 out of 297 reviews" "
Rating 8 - Good. 50 out of 297 reviews" "
Rating 6 - Okay. 4 out of 297 reviews" "
Rating 4 - Poor. 3 out of 297 reviews" "
Rating 2 - Terrible. 4 out of 297 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Duke Mansion on 2024/4/14
Thank you for your and review and we hope to see you again.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Duke Mansion on 2024/3/31
Thank you for your kind review and we hope to see you again.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and mostly quiet.
Stayed 1 night in Mar 2024
Response from The Duke Mansion on 2024/3/18
Thank you for your kind review and we hope to see you again.

2/10 Terrible

Gisela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to have breakfast in bed, which they told me over the phone the day prior of my arrival check-in date that they provide that services( March 2024). Once I get there they told me that they don’t due to Covid. Then they bought breakfast in bed on my last day. I honestly felt that it was a discrimination because we are a young and a minority couple.
Stayed 3 nights in Mar 2024
Response from The Duke Mansion on 2024/3/13
We truly apologize that your experience with us did not meet your expectations. We will build off of this feedback and continue to work harder in making sure all our guests are taken care of daily.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, gracious place to stay in a wonderful Charlotte neighborhood.
Stayed 1 night in Feb 2024
Response from The Duke Mansion on 2024/2/26
Thanks you for your kind review. The Myers Park neighborhood is absolutely beautiful and historic.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and secluded yet close to restaurants and shopping !
Stayed 1 night in Feb 2024
Response from The Duke Mansion on 2024/2/25
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and grounds. We stayed here for Valentines and could not have been happier. The staff was wonderful and breakfast was delicious.
Stayed 1 night in Feb 2024
Response from The Duke Mansion on 2024/2/16
Thank you for your kind review and we hope to see you next year!

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical place with nice breakfast and peaceful neighborhood
Stayed 2 nights in Feb 2024
Response from The Duke Mansion on 2024/2/16
Thank you for your kind review and we hope to see you next year!

8/10 Good

Leisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Duke Mansion on 2024/2/16
Thank you for your review and we hope to see you again.

6/10 Okay

Vivian

Stayed 1 night in Jan 2024
Response from The Duke Mansion on 2024/3/20
Thank you for your review. I left you a message to see how we can improve your stay in the future. We hope to hear from you. Thanks

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming with a beautiful garden
Stayed 1 night in Jan 2024
Response from The Duke Mansion on 2024/2/16
Thank you for your review and we hope to see you again.

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a lovely stay we had at the Duke Mansion. The setting, the staff and the hotel was comfortable and enjoyable
Stayed 2 nights in Jan 2024
Response from The Duke Mansion on 2024/1/15
Thank you for your kind review and we hope to see you again.

8/10 Good

Loren

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Duke Mansion on 2024/1/15
Thank you for you scoring us 4 out of 5. Please let us know what we could've done to get a 5 out of 5 next time.

10/10 Excellent

Tim

Stayed 1 night in Dec 2023
Response from The Duke Mansion on 2024/2/16
Thank you for your review and we hope to see you again.

4/10 Poor

Marc

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important thing you should know (that we didn’t) is that hotel guests are 2nd class to any events that take place here. Period. There are only 20 rooms and they probably do not generate enough income to sustain the facility. Although room rentals are likely essential to fill out the Duke’s overall budget during nonevent times, you will feel marginalized during your stay here if an event is taking place. Apparently there are many. We were unfortunately here during an event and basically relegated to staying in our room lest experience the unwelcoming glares of party goers towards us interlopers or potential party crashers (It happened). There was no where to go downstairs anyway as everything was closed off. Kind of reminded me of having to stay in my room as a kid during my parents “for adults only” parties. We booked the facility more than a month in advance but were notified of the event only a week prior and could not economically change our plans. In hindsight we should have canceled because we were not able to enjoy the property and the Duke did nothing special for the significant disruption of our stay.
Response from The Duke Mansion on 2023/12/28
We truly apologize that your experience with us did not meet your expectations. We will build off of this feedback and continue to work hard to make sure all our guests are taken care of daily.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Duke Mansion on 2023/12/28
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Duke Mansion on 2023/12/28
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Duke Mansion on 2023/11/10
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Yun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style and the decoration of the mansion is one of its own kind. We felt the history. The garden was also quite beautiful and nice for a short walk. We very much enjoyed the stay.
Stayed 1 night in Oct 2023
Response from The Duke Mansion on 2023/10/31
Thank you for your kind review and hope to see you again.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
A great stay in a charming, historic mansion surrounded by beautiful gardens. Our room, on the third floor, had a large updated bathroom and was spacious, comfortable and quiet. Everyone there was very friendly and helpful - and the breakfast was wonderful.
Stayed 1 night in Oct 2023
Response from The Duke Mansion on 2023/10/19
Thank you for staying with us. We're glad you enjoyed it and hope to see you again..

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Duke Mansion on 2023/9/26
Thank you for staying with us. We're glad you enjoyed it and hope to see you again.

10/10 Excellent

Norah

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous setting and grounds. So comfortable and wonderful breakfast. Loved all the history.
Stayed 1 night in Sep 2023
Response from The Duke Mansion on 2023/9/22
Thank you for the kind review and hope to see you again.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Duke Mansion on 2023/9/4
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Roxanna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Duke Mansion on 2023/9/1
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was gorgeous, clean, and comfortable. the breakfast was delicious.
Response from The Duke Mansion on 2023/8/14
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from The Duke Mansion on 2023/8/12
Thank you for your kind review and we hope to see you again.

6/10 Okay

Tiandra

Traveled with group
Liked: Staff & service
Disliked: Amenities
I stayed here and believed the outside of the property was ascetically pleasing. The inside, the ceilings were stained, and furniture out dated/dingy. I understand nostalgia, but updates are necessary to be safe & clean. It was the baby roaches in my bathroom that confirmed my thoughts. I did get a picture. Staff however were wonderful and other guest extremely polite.
Stayed 1 night in Aug 2023
Response from The Duke Mansion on 2023/8/12
Thanks you for your review. Management will look into this matter.

10/10 Excellent

Mary Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Duke Mansion on 2023/7/30
Thank you for staying with us. We're glad you enjoyed it and hope to see you again.

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Deborah, Lydia and Chelsea! Beautiful grounds, large rooms - super location!!!!
Stayed 2 nights in Jul 2023
Response from The Duke Mansion on 2023/7/24
Debra and Lydia are amazing for sure. We appreciate your kind review and hope to see you again.

10/10 Excellent

Paul

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Duke Mansion on 2023/7/26
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Brent

Traveled with family
One of the best places I have stayed at
Stayed 2 nights in Jul 2023
Response from The Duke Mansion on 2023/7/9
We are delighted your was wonderful. We hope to see you again.

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the beautiful gardens and grounds, the building itself is so grand and lovely. So fun to be staying in a place that normally we would be "touring"!
Stayed 1 night in Jun 2023
Response from The Duke Mansion on 2023/6/21
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely and tranquil. Our check in was very easy and the desk personnel was very friendly. The only complaint I have is that we were questioned several times the next morning on what room we were in as if we were not guests. We felt as though we were not welcome. This was only the morning desk staff, not the evening.
Stayed 1 night in May 2023
Response from The Duke Mansion on 2023/6/6
Thank you for your review. We will talk to our team and discuss how to improve on this. Again, thank you for your feedback.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Duke Mansion on 2023/6/5
Thank you for stay with us and we hope to see you again.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying at this unique mansion.
Stayed 3 nights in May 2023
Response from The Duke Mansion on 2023/5/22
Thank you for staying with us and we hope to see you again.

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Duke Mansion on 2023/5/14
Thank you for staying with us and we hope to see you again.

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay while in Charlotte.
Stayed 1 night in May 2023
Response from The Duke Mansion on 2023/5/3
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Severn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations!
Stayed 1 night in Apr 2023
Response from The Duke Mansion on 2023/4/30
Thank you for you kind review. We are always glad to hear expectation were met and we sure hope to see you again.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and beautiful! Exactly what we were looking for!
Stayed 1 night in Apr 2023
Response from The Duke Mansion on 2023/4/26
Thank you for your kind review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Greg

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Historic B&B. I would recommend to others.
Stayed 1 night in Apr 2023
Response from The Duke Mansion on 2023/4/17
Thank you for staying with us and we hope to see you again.

10/10 Excellent

Petya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the grounds around the house, the neighborhood and it's convenient location. Customer service was excellent.
Stayed 4 nights in Apr 2023
Response from The Duke Mansion on 2023/4/9
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Joan

Front desk attendant was super helpful. Breakfast and service was wonderful. Bed was soooo comfortable! Just a great experience and we plan to go back.
Stayed 1 night in Mar 2023
Response from The Duke Mansion on 2023/3/19
We're so happy to hear you're stay was absolutely wonderful and hope to see you again.

10/10 Excellent

douglas

Stayed 1 night in Mar 2023
Response from The Duke Mansion on 2023/3/19
Thank you for your kind review and we hope to see you again.

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from The Duke Mansion on 2023/4/3
Thank you for your kind review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Andrew, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, unique southern mansion in the heart of everything Charlotte. Great staff and wonderful breakfasts. Highly recommend.
Stayed 3 nights in Feb 2023
Response from The Duke Mansion on 2023/3/2
Thank you for your kind words. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens of the property were beautiful and the rooms were very nice.
Stayed 1 night in Feb 2023
Response from The Duke Mansion on 2023/2/26
Thank you for your kind review. We are glad you enjoyed your stay and the gardens. We hope to see you again.

10/10 Excellent

Christina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful mansion we went there for our honey and was very quiet
Stayed 1 night in Feb 2023
Response from The Duke Mansion on 2023/2/21
Thank you for you kind review. We're glad you enjoyed your stay and hope to see you again.

8/10 Good

Audre J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The history and beauty of property Loved the breakfast and the 2 breakfast staff - our fav !
Stayed 1 night in Feb 2023
Response from The Duke Mansion on 2023/2/26
Thank you for lovely review. Our breakfast staff is amazing for sure. We hope to see you again.

10/10 Excellent

Mary Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Charlotte!
The Duke Mansion is my go-to in Charlotte. Everything about it is top shelf. Wonderful location, quiet, great for a run, beautiful interior and exterior. Lovely breakfast included with room and the staff is the best!
Stayed 2 nights in Feb 2023
Response from The Duke Mansion on 2023/2/19
Thank you for your kind review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect!
Pros - Beautiful property, very large king room, wonderful breakfast, free parking, friendly staff Cons - check in was slow since one staff member also had to work bar, carpet stain in bedroom
Stayed 1 night in Dec 2022
Response from The Duke Mansion on 2023/1/23
Thank you for the review on your stay. We certainly appreciate your feedback and hope to see you again.