大廳休息區

杜阿爾斯辛克萊渡假村的評分

3 out of 5
杜阿爾斯辛克萊渡假村
Chalsa Hill Top, Chalsa, Jalpaiguri, West Bengal

評論

8.0

非常好

10 分,有夠讚;12 則評論中有 4 則" "
8 分,不錯哦;12 則評論中有 5 則" "
6 分,一般般;12 則評論中有 2 則" "
4 分,不太好;12 則評論中有 1 則" "
2 分,很糟糕;12 則評論中有 0 則" "

8.4/10

整潔度

7.8/10

員工素質

6.0/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Jigme

團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度
不喜歡:員工素質
Areas first improvement are:- 1. Inadequate staffing 2. Waiters not attentive or happy 3. Insufficient signs around resort . No area maps at all 4. No taxis available ( outbound) from the resort 5. Bathroom not too clean. 6. Limited dining options 7. Buildings not cost of fresh paint. Otherwise excellent location. Just needs good management
於 2022 年 3 月住了 1 晚
Sinclairs 於 2022年6月13日回覆
Thank you for your review. Our resort is spread over 20 acres of verdant greenery and built as an ecofriendly destination, where one can live with nature. We have taken note of your shortcomings. These changes will be looked into during our renovation plans this year. Do give us a chance to make your next stay with us an enjoyable experience. We look forward to welcoming you and your colleagues again to Sinclairs Dooars or to seven of our other properties at Siliguri, Darjeeling, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair. We would also like to introduce you to the latest addition in the Sinclairs chain - Sinclairs Yangang. Sinclairs Yangang is a lovely property located in South Sikkim. Yangang is a charming hill town, a two-hour drive from Gangtok and Kalimpong.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度和員工素質
The Spa facility was not there as was advertised in the website.
於 2020 年 2 月住了 1 晚
Sinclairs 於 2020年3月6日回覆
Thank you for your review. We are in a process to reinstate the spa facility very soon. We look forward to welcoming you again at Sinclairs Retreat Dooars or any of the other six Sinclairs locations.

6/10 一般般

真實旅客

情侶出遊
於 2019 年 10 月住了 1 晚

10/10 有夠讚

Syama

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing Resort among picturesque tea gardens
It was an amazing experience in this lovely well maintained Resort in North Bengal. It is well managed and almost every bit of it was perfect over there. Spacious accommodation, well laid cottages, lush green lawns, delicious food and smiling staff. Overall it was a great experience.
於 2019 年 4 月住了 3 晚
Sinclairs 於 2019年5月30日回覆
We are delighted to get a 10/10 score! Thank you for your wonderful feedback. At Sinclairs Retreat Dooars, the lush green surroundings make it a place where guests can literally ‘live with nature’ We look forward to welcoming you again at Sinclairs Retreat Dooars.

10/10 有夠讚

Soumyadip,Kolkata

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent getaway at Sinclairs Retreat Dooars
Amazing experience, helpful staff, nice decor of rooms, picturesque campus, amazing food that is to Chef Jaydeb. This is the perfect experience you would expect in a getaway. Thanks a lot, Sinclairs Retreat Dooars.
於 2018 年 5 月住了 5 晚
Team Sinclairs 於 2018年6月30日回覆
Thank you for your wonderful comments about our property and the Sinclairs team. We always lay special emphasis on the quality and variety of food and our chef takes special care of the guest’s special needs or likings. Thank you for appreciating his efforts. We believe it is our duty to satisfy every guest who has given us the privilege of being of service to them. We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.

10/10 有夠讚

Jayanta

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Family stay at Dooars
We visited Dooars from Kolkata for two days. Altogether six of us (including one child, and three seniors) had a wonderful stay at Sinclairs Chalsa, at nature's lap, with all modern amenities, and serene backdrop of hills and clouds. All the special meal requests were taken care of by chef Joydeb and his team, and the reception staff was very friendly. Only drawback, the pick-up and drop-off service from IXB airport was less than satisfactory and outrageously expensive. The driver was not willing to come to the terminus (maybe to avoid paying parking fee) and wanted us to walk for a long distance to the car, which we refused, and that made him unhappy. While dropping, he almost made us miss the flight, dropped the luggage on the floor, and one of the bags broke. All this while we paid 8000 Rs up and down for the transport service.
Sinclairs 於 2018年4月4日回覆
Dear Mr Jayanta Pal Thank you for staying with us and for the wonderful review about our property and services. Dooars located a few hours from Siliguri is a wonderful getaway for families. Our resort is expansive and guests can truly live with nature here. Within the resort, we offer many facilities like a swimming pool, spa, games room, kids play area etc. Even the surroundings are beautiful and guests can visit the forest area, go white water rafting, visit a tea garden etc. We are disappointed to hear about your feedback regarding our transport services. Kindly note that due to unpredictable traffic in the area, sometimes it is difficult to decide which route to take. In your case, there was traffic along multiple routes that day, and the driver took slightly longer than expected to drop you to the airport. We always advise our guests to leave a little early from the hotel to avoid such issues, which is not in our control. Kindly note that our prices are in line with the transportation costs in the area. Sorry for your experience at the airport. In recent times, due to security reasons, private vehicles are allowed to enter certain only designated areas at the airport. Hence the driver could not pick you up at your desired location. Nonetheless, we are humbled by your kind feedback regarding our hospitality and services. We would love to host you again, this time for a longer time. Thank you once again for your valuable support. We look forward to welcoming you again to the wonderful Dooars. We also invite you to visit any of our six other hotels/resorts in India at Siliguri, Darjeeling, Kalimpong, Burdwan, Port Blair and Ooty. The Sinclairs team at these locations will render impeccable services to you.

10/10 有夠讚

aniruddha

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Thank you.
We had a great experience, everybody was warm, welcoming and helpful. Especially the chef Joydeep and the young lady from the restaurant who trudged all the way to our hotel room to deliver milk for our baby, even late at night, never once losing her charming smile. Would have loved to mention her by name, but forgot to ask her for it.
於 2018 年 1 月住了 4 晚
Nirmal Mishra 於 2018年2月1日回覆
Thank you for your excellent review. We do take pride in catering to our guests' needs in the best way we can. Your kind words are a great source of inspiration for us to deliver even better experience to our guests. We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.

8/10 不錯哦

Rishab Jain,Kolkata

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Hotel
Very Happy. Hotel service was very Good. Especially chef Joydeb made awesome food. Candle light dinner setup was perfect.
於 2017 年 12 月住了 3 晚
Nirmal Mishra 於 2018年1月18日回覆
Dear Sir, Thank you for your great comments. We are delighted! We always lay special emphasis on the quality and variety of food and our chef takes special care of guest’s special needs or likings. Thank you for appreciating his efforts. We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you. Regards, Nirmal Mishra

8/10 不錯哦

真實旅客

喜歡:整潔度和客房舒適度
Average stay, beautiful gardens and location.
Good location and gardens. Food was repetitive and boring. Front office desk staff and room service staff not helpful. They were just doing their job and nothing more. No wifi in the rooms. Mobile signal very poor in most of the property. Shower was pathetic. Bedside lamps were for decoration, not for reading.
於 2017 年 6 月住了 2 晚
Thank you for your review. The resort is built as an eco-friendly destination where our guests can live with nature.We will definitely work on widening the choice of dishes in the restaurant menu. The wi fi system has been laid out in the resort but in the absence of stable hi speed connectivity, we are unable to provide connectivity in all the rooms.We have taken a note of the shortcomings pointed out by you and assure you that to the extent practicable, these will be taken care of. We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will be privileged to serve you.

4/10 不太好

Shibji

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad
General Manager 於 2016年11月28日回覆
Thank you for your review. The resort is an ideal destination for those who enjoy and love nature. We look forward to welcoming you again at Sinclairs Retreat Dooars. We also invite you to visit our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will ensure that you have a memorable experience.

8/10 不錯哦

Vagabonds!,Awesome

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Great family trip!
Comfortable
General Manager 於 2016年9月12日回覆
Thank you for your ratings and review. We hope you had a nice stay with us. We look forward to welcoming you again at Sinclairs Retreat Dooars or to any of our six other properties at Siliguri, Darjeeling, Kalimpong, Burdwan, Ooty and Port Blair.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The experience was, overall, wonderful with the exception that the pre-paid, hotel-arranged driver did not arrive to transport us from the airport to the hotel; and, despite calling all available phone #'s, we could not get through to either the local hotel or corporate headquarters for assistance.
General Manager 於 2016年9月12日回覆
Thank you for your feedback and rating. We are glad that you enjoyed staying at our property. However, we regret the inconvenience caused to you on account of the vehicle not reporting for duty at the airport. We shall request you to please consider this as an aberration and promise you of a better experience next time. We look forward to welcoming you again at Sinclairs Retreat Dooars or to our six other properties at Ooty, Darjeeling, Kalimpong, Siliguri, Burdwan and Port Blair.