View from property

Reviews of AC Hotel by Marriott New Orleans French Quarter

4 out of 5
AC Hotel by Marriott New Orleans French Quarter
221 Carondelet St, New Orleans, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 1009 reviews" "
Rating 8 - Good. 276 out of 1009 reviews" "
Rating 6 - Okay. 120 out of 1009 reviews" "
Rating 4 - Poor. 52 out of 1009 reviews" "
Rating 2 - Terrible. 46 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Mar 2024
Response from Taylor McInerney on 2024/3/27
Dear Caleb,Thank you for the excellent review of the AC Hotel by Marriott New Orleans! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

6/10 Okay

Phillip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice hotel, easily accessible to all of the New Orleans night life. However, professionalism was lacking from valet to front desk staff. I expect more when staying at a marriot hotel.
Stayed 1 night in Mar 2024
Response from Taylor McInerney on 2024/3/26
Dear Phillip,Thank you for taking the time to review the hotel. I apologize for what occurred during your stay. I will be going over the details with my team in an effort to improve. Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Alysson, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Taylor McInerney on 2024/3/25
Dear Alysson,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

6/10 Okay

Skylynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was overbooked so we didn’t get the room we paid for (at least not what we saw in photos) but the staff were friendly and valet was convenient
Stayed 2 nights in Mar 2024
Response from Taylor McInerney on 2024/3/25
Dear Skylyn,Thank you for taking the time to review the hotel. I apologize for the inconvenience and will work with my team to make sure the proper room type is assigned prior to arrival. Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the french quarter and the warehouse district and conference center
Stayed 4 nights in Mar 2024
Response from Taylor on 2024/3/22
Dear William,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Alycia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything
Stayed 2 nights in Mar 2024
Response from Taylor McInerney on 2024/3/19
Dear Alycia,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

4/10 Poor

Nam

Disliked: Staff & service, property conditions & facilities
Upon arrival at the hotel, we did not feel that the environment matched the photos at all. The hotel felt drab and unwelcoming. The room was also disappointing. It felt like a lifeless box and the dirty window looked out to other rooms. Overall, this hotel needs a redesign and cleaning.
Stayed 4 nights in Mar 2024
Response from Taylor McInerney on 2024/3/19
Dear Nam,Thank you for taking the time to review the hotel. I apologize for the inconveniences your experienced as I know it must have been frustrating.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Lakenya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Taylor McInerney on 2024/3/19
Dear Lakenya,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans!Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and incredibly helpful, especially Hillary.
Stayed 3 nights in Mar 2024
Response from Taylor McInerney on 2024/3/19
Dear Ann,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

2/10 Terrible

Ellen

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff discriminated my disability and charged me for my registered service animal. Not to mention...hair in the bed, shower, and it looked as if the sheets had not been changed. When i contacted the front desk and management, they said they were too busy and would.call me back. ..which they did not.
Response from Taylor McInerney on 2024/3/18
Dear Ellen,Thank you for taking the time to review the hotel. I am aware of the situation and based on the dog's behavior, questions we asked regarding service the dog provided, and attitude we were able to charge for our cleaning room.Warm Regards,Taylor McInerneyGeneral Manager

2/10 Terrible

BRITTANY

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
My television did not work. Called maintenance and front desk, nobody came to fix it. I had two small children with no entertainment while on the property
Stayed 1 night in Mar 2024
Response from Taylor McInerney on 2024/3/18
Dear Brittany,Thank you for taking the time to review the hotel. I apologize for the inconvenience as I know it must have been frustrating. I do wish you would give us another opportunity on your next trip to the city.Warm Regards,Taylor McInerneyGeneral Manager

6/10 Okay

Aaliyah

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Taylor McInerney on 2024/3/18
Dear Aaliyah,Thank you for taking the time to review the hotel. I apologize for the inconvenience as I know it must have been frustrating. I do wish you would give us another opportunity on your next trip to the city.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, and the room is very clean. The room is nice but the exterior windows are high up and the seating in the room is not very comfortable and no table.
Stayed 3 nights in Mar 2024
Response from Taylor McInerney on 2024/3/18
Dear Wayne,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

4/10 Poor

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel did not look like the pictures. We were very disappointed. Would not return. The property was unkept. The plants were dried out. The rooms smelled. VERY DISAPPOINTED. Was also upset that my Best friend who booked thru the hotel directly spent $75 less than the price I bought on expedia. Expedia - you need to do better!
Stayed 2 nights in Mar 2024
Response from Taylor McInerney on 2024/3/11
Dear Sherry,Thank you for taking the time to review the hotel. I apologize for the inconvenience as I know it must have been frustrating for you. Sometimes when you book a room matters. It may be possible that your friend booked another time or had different discounts available to them.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Allie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2024
Response from Taylor McInerney on 2024/3/9
Dear Allie,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect-just a short block walk to Bourbon street. Valet parking is expensive but didn't know where else to park so.....There was no noise at night-maybe we were on a floor by ourselves?
Stayed 2 nights in Feb 2024
Response from Taylor McInerney on 2024/3/5
Dear Denise,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Bourbon st. Had a convenience store nearby for easy access. Was very nice to be centrally located.
Stayed 3 nights in Feb 2024
Response from Taylor McInerney on 2024/3/9
Dear Jared,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

felicia

Traveled with family
Liked: Cleanliness, staff & service
The shower was ice cold. No lock doors to bathroom. No closet. But at least staff was somewhat happy just not the doormen
Stayed 2 nights in Mar 2024
Response from Taylor McInerney on 2024/3/4
Dear Felicia,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Cornelius

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Taylor McInerney on 2024/2/26
Dear Cornelius,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Jhitana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in waiting distance to downtown and nice dining and shopping areas.
Stayed 1 night in Feb 2024
Response from Taylor McInerney on 2024/2/25
Dear Jhitana,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerney General Manager

10/10 Excellent

Alina

Liked: Staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Taylor McInerney on 2024/2/25
Dear Alina,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerney General Manager

8/10 Good

Arcelia

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from Taylor McInerney on 2024/2/25
Dear Arcelia,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerney General Manager

8/10 Good

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Taylor McInerney on 2024/2/25
Dear catherine,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerney General Manager

8/10 Good

Rebecca

Stayed 3 nights in Feb 2024
Response from AC Hotel on 2024/3/20
Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans. Warm

10/10 Excellent

Celine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay
Stayed 3 nights in Feb 2024
Response from Taylor McInerney on 2024/2/13
Dear Celine,Thank you for the excellent review for the AC Hotel by Marriott New Orleans French Quarter. We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Short walk to Bourbon street etc but far enough away to allow for quiet sleeping, staff was super friendly,
Stayed 1 night in Feb 2024
Response from Taylor McInerney on 2024/2/12
Dear Gregory,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Convenient to the French Quarter. Small, but nice rooms.
Stayed 2 nights in Feb 2024
Response from Taylor McInerney on 2024/2/12
Dear Lisa,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Taylar

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was good overall
Stayed 2 nights in Feb 2024
Response from Taylor McInerney on 2024/2/8
Dear Taylar,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Carlton, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Taylor McInerney on 2024/1/24
Dear Carlton,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Fantasia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Taylor McInerney on 2024/1/23
Dear Fantasia,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Steven

Traveled with family
Liked: Amenities
T
Stayed 1 night in Jan 2024
Response from Taylor McInerney on 2024/1/22
Dear Steven,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Christine Monica

Stayed 4 nights in Jan 2024
Response from Taylor McInerney on 2024/2/8
Dear Christine,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

Mitch

Breakfast on weekend is not what I would expect.
Stayed 1 night in Jan 2024
Response from Taylor McInerney on 2024/1/12
Dear Mitch,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We know our European style breakfast may not be for everyone, but we are proud of the high quality breakfast and service we provide. We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Steven

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2024/1/12
Dear Steven,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

NaJa-Michaelyn

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Taylor McInerney on 2024/1/11
Dear NaJa-Michaelyn,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

Tandria

Stayed 1 night in Jan 2024
Response from Taylor McInerney on 2024/1/9
Dear Tandria,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2024/1/1
Dear Neil,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

2/10 Terrible

Lakisha

Traveled with family and small children
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2024/1/1
Dear Lakisha,Thank you for taking the time to review the hotel. I apologize for any inconvenience as I see that it must have been frustrating. I do hope you give us another opportunity on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

6/10 Okay

Rajeev

Traveled with family
Liked: Cleanliness, property conditions & facilities
overall ok
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2024/1/1
Dear Rajeev,Thank you for taking the time to review the hotel. I apologize for any inconvenience as I see that it must have been frustrating. I do hope you give us another opportunity on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Free corffee should be a standard for this Marriott hotel. Shuttle sevice to and from Caesars casino would be ideal
Stayed 3 nights in Dec 2023
Response from Taylor McInerney on 2023/12/26
Dear John,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

Curtis

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Taylor McInerney on 2023/12/21
Dear Curtis,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2023/12/21
Dear John,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Tamara

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Taylor McInerney on 2023/12/19
Dear Tamara,Thank you for the excellent review of the AC Hotel by Marriott New Orleans. We hope to see you again soon on your next trip to New Orleans.In the Spirit of Hospitality,Taylor McInerneyGeneral Manager

10/10 Excellent

Shelley

Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2023/12/18
Dear Shelley,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2023/12/18
Dear Lisa,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans. Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Hope, PRARIEVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very sleek and clean. Great room- nice bathroom with rain shower. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2023/12/18
Dear Hope,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans. Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

Ropafadzo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great! Hotel location was fantastic! Could walk to get food, easy walk to the football stadium and easy walk to bourbon street!
Stayed 2 nights in Dec 2023
Response from Taylor McInerney on 2023/12/18
Dear Ropafadzo,Thank you for the excellent review of the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans. Warm Regards,Taylor McInerneyGeneral Manager

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised…. Nice property that is convenient to the FQ and SuperDome. Rooms are updated and nice but on the smaller side. Would stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Taylor McInerney on 2023/12/15
Dear Toby,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love it there ❤️
Stayed 3 nights in Dec 2023
Response from Taylor McInerney on 2023/12/15
Dear Debra,Thank you for taking the time to review the AC Hotel by Marriott New Orleans French Quarter! We hope to see you again soon on your next trip to New Orleans.Warm Regards,Taylor McInerneyGeneral Manager