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Reviews of Mövenpick Hotel Casablanca

5 out of 5
Mövenpick Hotel Casablanca
Rond - Point Hassan II, Casablanca

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 4 out of 33 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, roomy twin room and great 16th floor restaurant.
Stayed 1 night in Apr 2024
Response from Movenpick Hotel Casablanca on 2024/4/17
Dear Diane,First of all, we would like to thank you for your confidence toward Movenpick Hotle Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service and meet your expectations.Kindly don't hesitate to contact us for any further information and book our hotel Movenpick Casablanca for your next stay.Best regards

8/10 Good

Anatole

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access, beside public transit (Tramway), extremely friendly and helpful staff
Stayed 4 nights in Mar 2024
Response from Movenpick Hotel Casablanca on 2024/4/3
Dear Anatole,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your stay among us.We remain at disposal for any further information.Best regards

8/10 Good

Graham

Liked: Amenities
It was a comfortable stay Roof top pool & Bar was good
Stayed 4 nights in Feb 2024
Response from Movenpick Hotel Casablanca on 2024/2/26
Dear Graham,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service.Please feel free to contact us for any further request.Best regards

10/10 Excellent

kemraj, ozone park

Nice and clean. Always someone there to assist in whatever you want done
Stayed 4 nights in Feb 2024
Response from Movenpick Hotel Casablanca on 2024/2/23
Dear Mr Kemraj,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your stay among us.It will encourage us to better improve the quality of our service.Bets regards

2/10 Terrible

Marc-Antoine

Stayed 2 nights in Feb 2024
Response from Movenpick Hotel Casablanca on 2024/3/22
Bonjour Mr Marc-Antoine,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons reçu un score sans commentaire, et nous aimerions savoir plus de détails sur votre séjour afin de mieux comprendre votre expérience.Nous pourrons apporter ainsi toute mesure corréctive afin de s'améliorer.Dans l'attente de votre retour,Nos sincères salutations.

8/10 Good

Saiful

Liked: Property conditions & facilities
I paid for everything on Expedia but once I arrived they charged me some addition fees that ended up being around $90. This was an unexpected charge since I thought all the payments were completed. This was the first time in my life where I’ve had to pay additional fees. The women handling the situation was also not the nicest person and was being slightly aggressive. Besides that everything was okay.
Stayed 7 nights in Dec 2023
Response from Movenpick Hotel Casablanca on 2024/1/16
Dear Mr Saiful,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Indeed, you have paid everything on Expedia except city tax which is around 4 per person per day for 3 persons staying at the hotel that totals 90 for 7 nights.This confusion with the receptionist created a misunderstanding beyond our control, and we ensure that all our customers are satisfied with our loyalty and dedicated and personalized service. Kindly don't hesitate to contact us for any further information.Thank you Best regards

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful one night stay (with a day rate extension to cover an early arrival). Perfectly located to allow for lots of walking exploration of Casablanca’s city centre and a lovely rooftop lounge and terrace with great city views.
Stayed 1 night in Dec 2023
Response from Movenpick Hotel Casablanca on 2024/1/15
Dear Chris, First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your experience among us.It will encourage us more better.Best regards

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Movenpick Hotel Casablanca on 2024/1/12
Dear Mr Ahmed,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our page following your experience and stay among us.Please don't hesitate to contact us for any further request.Best regards

2/10 Terrible

Kymberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Movenpick Hotel Casablanca from 9/28/2023-10/12/2023 and our stay was unpleasant. The hotel is FAR from a 5-star rating and not on par with other luxury hotels in the area. Some of the problems we encountered are as follows: Decor was outdated and looks like it has not been renovated since it opened. Walls and ceilings were white with black smudges (dirt). Overall appearance was not inviting. Our room was quite spacious (this was the only positive). Housekeeping was inconsistent with cleaning. We constantly had to call to get towels or soap that were not replenished during cleaning. Wifi/internet services in the hotel were terrible. Most of the time the televisions did not work because the bandwidth was too low for the feed. Customer service was severely lacking and the concierge desk was useless! The food in the hotel was atrocious. The food was so bad that we went to the Four Seasons Hotel when we wanted to dine in a hotel. We met with the General Manager a few days before we were to head home. We pointed out all of the problems we encountered and let him know how disappointed we were with our stay. He tried to provide us options to make our remaining few days more pleasant but the options were more of the same. We demanded that we not be charged for charged for a $490 upgrade and he complied. This hotel has a long way to go before it truly reaches 5-star status. Do not bother with this hotel. Book with the Four Seasons instead!
Stayed 14 nights in Sep 2023

10/10 Excellent

SENIHA i

Stayed 2 nights in Oct 2023
Response from Movenpick Hotel Casablanca on 2023/11/2
Dear Seniha,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our hotel following your experience among us.It will encourage us more to improve better the quality of our service.Best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Movenpick Hotel Casablanca on 2023/9/19
Dear Mr Paul,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Thank you for sharing with usthe score of review that will encourage us to better improve the quality of our service and meet your expectations.Best regards

10/10 Excellent

Dirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with rooftop pool and restaurant overlooking the city and water
Stayed 3 nights in Sep 2023
Response from Movenpick Hotel Casablanca on 2023/9/19
Dear Mr Dirk,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Thank you for sharing with us your comment that will encourage us to better improve the quality of our service and meet your expectations.Best regards

10/10 Excellent

Philip

Stayed 3 nights in Sep 2023
Response from Movenpick Hotel Casablanca on 2023/9/11
Dear Mr Philip,First of all, we would like to thank you for choosing Movenpick hotel for hosting you in Casablanca.Thank you for the score given to our page following your experience and stay.We remain at disposal for any further informationBest regards

8/10 Good

Moukhtar

Stayed 2 nights in Aug 2023
Response from Movenpick Hotel Casablanca on 2023/9/11
Dear Mr Moukhtar,First of all, we would like to thank you for choosing Movenpick hotel for hosting you in Casablanca.Thank you for the score given to our page following your experience and stay.We remain at disposal for any further informationBest regards

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and comfortable
Stayed 2 nights in Aug 2023
Response from Movenpick Hotel Casablanca on 2023/8/29
Dear Mr Ali,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will encourage us to improve more the quality of our service and meet your expectations.Best regards

8/10 Good

Abdelbasset

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool. Didn’t like too much honking in the streets due to the busy intersection the hotel is on.
Stayed 13 nights in Aug 2023
Response from Movenpick Hotel Casablanca on 2023/8/22
Dear Mr Abdelbasset,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.Indeed, the pool and the rooftop is one of our unique selling points that all our guests like.Kindly note our windows are equipped with double glaze, and we are flexible to change your room during your stay if something doesn't respond to your expectations.We remain at disposal for any further informationBest regards

6/10 Okay

Alison

Stayed 2 nights in Jul 2023
Response from Saber on 2023/7/20
Dear Alison, Thank you for taking the time to tell us about your experience at the Mövenpick Casablanca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Ali

Stayed 3 nights in Jul 2023
Response from Saber on 2023/7/13
Dear Mr Ali, Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate positive feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a great experience with us. Once again, thank you for sharing your positive experience with us, and we sincerely appreciate your consideration in revising your rating. We look forward to welcoming you back to our hotel in the future. Warm regards

4/10 Poor

Adnan

Stayed 3 nights in Jul 2023
Response from Movenpick Hotel Casablanca on 2023/7/31
Dear Mr Adnan,We would like to thank you for your confidence toward Movenpick Hotel Casablanca.We have received you rating score following your stay during July at our hotel.And we would like to know more details about your stay and the experienceThank you best regards

10/10 Excellent

m

Stayed 1 night in Jul 2023
Response from Saber on 2023/7/13
Dear, Thank you so much for taking the time to leave a review about your recent stay at our hotel. We truly appreciate positive feedback. Your satisfaction is our utmost priority, and we are delighted to hear that you had a great experience with us. Once again, thank you for sharing your positive experience with us, and we sincerely appreciate your consideration in revising your rating. We look forward to welcoming you back to our hotel in the future.Warm regards

10/10 Excellent

robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice would go back again
Stayed 2 nights in Jun 2023
Response from Movenpick Hotel Casablanca on 2023/6/22
Dear Mr Robert,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank your for sharing with us your nice comment, that will encourage us more better to improve the quality of our service.Best regards

6/10 Okay

Adel

Stayed 1 night in Jun 2023
Response from Movenpick Hotel Casablanca on 2023/6/20
Dear Adel,First of all, we would like to thank you for choosing Movenpick Hotel Casablanca.We would like to know more details on how was your stay and more comments if possible.You may reach to us by email or message here to better understand the score review.Best regards

10/10 Excellent

JEAN

Business traveler
À refaire
Hotel très agréable Personnel souriant et compétent Chambre très confortable
Stayed 5 nights in May 2023
Response from Movenpick Hotel Casablanca on 2023/6/5
Cher Mr Jean,Nous vous remercions pour votre confiance et l'intérêt que vous portez à l'hôtel Movenpick Casablanca.Merci d'avoir partagé avec nous votre expérience et commentaire qui nous pousse de fournir encore plus d'efforts afin de satisfaire vos attentes.Cordialement

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prise en charge
Stayed 1 night in Apr 2024

8/10 Good

Vegard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but more four stars than five.
This is a great place to stay, but 5-stars? They have a lot of services, but four out of four times I had to remind them that the menu specifically say that the tea is served with sweets. Not a big problem, but when you pay 4€ per serving… The hotel is right by the tramway - line 1. Great for getting around.
Stayed 3 nights in Dec 2023
Response from Movenpick Hotel Casablanca on 2024/1/2
Dear Vegard,First of all, we would like to thank you for you confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.We remain at disposal for any further informationBest regards

10/10 Excellent

Matteo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Movenpick Hotel Casablanca on 2023/12/18
Dear Matteo,First of all, we would like to thank you for choosing Movenpick for hosting you in Casablanca.Thank you for the score given to your review following your experience among us.This is very encouraging.Bets regards

10/10 Excellent

Risto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the personnel was exceptional. Everyone knew exactly what to do with smile. As it was off-season there were no sunbeds by the pool, but they were arranged every day just for us. The room was comfortable and bed was great. The breakfast was versatile. The location beside the tram stop was positive as well.
Stayed 8 nights in Nov 2023
Response from Movenpick Hotel Casablanca on 2023/11/21
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for sharing with us your comment as well as the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Movenpick Hotel Casablanca on 2023/11/21
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards

2/10 Terrible

Renaud

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Pas du tout le niveau dans cinq étoiles
Pas du tout le niveau d’cinq étoiles. Beaucoup d’imperfections ici là. Odeur dans la chambre insoutenable. Ils mettent un produit qui n’ont seulement ne sent pas bon, mais en plus à provoquer une allergie des voies respiratoires chez moi. Très déçu
Stayed 2 nights in Oct 2023
Response from Movenpick Hotel Casablanca on 2023/10/19
Cher Mr Renaud,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons tenu votre commentaire au sérieux et nous l'avons partagé avec le service de chambre.Toutes nos produits sont nettoyées avec des produits certifiées et conformes aux normes.Nos sincères salutations

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service
Nice & friendly staff, breakfast rather dull, for a hotel claiming to be food lovers.. Bathroom needed maintenance ( room 911) water of shower Leaked in the bathroom mirror loose Started to look shabby, So, an 7.5 out of 10
Stayed 6 nights in Aug 2023
Response from Movenpick Hotel Casablanca on 2023/8/28
Dear Mr Peter,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment that will help us to improve the quality of our service and meet your expectations.We could have changed your room if you asked during your stay for malfunctions in the bathroom which could require technical interventions.We will have the pleasure of welcoming you among us during your next stay.Best regards