供應早餐和晚餐,游泳池景觀

凱恩斯諾富特綠洲度假酒店的評分

4.5 out of 5

評論

8.8

有夠讚

10 分,有夠讚;456 則評論中有 246 則" "
8 分,不錯哦;456 則評論中有 149 則" "
6 分,一般般;456 則評論中有 40 則" "
4 分,不太好;456 則評論中有 16 則" "
2 分,很糟糕;456 則評論中有 5 則" "

9.0/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Kim 於 2024年1月2日回覆
Thank you for the amazing review!

10/10 有夠讚

CHIA HSIN

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
離碼頭近
於 2020 年 1 月住了 2 晚
Scott G 於 2020年2月12日回覆
Chia Hsin, 感谢您查看我们的酒店以及10个评分中的10个。 问候, 斯科特·格兰特 总经理

10/10 有夠讚

Jun

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
Scott G 於 2020年2月4日回覆
Thank you Jun

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Scott G 於 2019年12月24日回覆
Thank you for the 10 out of 10

10/10 有夠讚

IKU

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
どこに行くにも徒歩10分くらいの距離で非常に便利でした。 ホテルも綺麗で居心地が良かったです。
於 2024 年 3 月住了 6 晚
Kim 於 2024年3月27日回覆
Thank you for the amazing review Iku!

8/10 不錯哦

Jessica

團體旅遊
喜歡:整潔度、員工素質和設施服務
This Hotel has a amazing pool for kids and families and a even better buffet breakfast, Location is perfect as you are a block from the center of town.
於 2024 年 3 月住了 6 晚
Kim 於 2024年3月27日回覆
Thank you for the amazing review Jessica. Happy to read you enjoyed your stay and we look forward welcoming you back.

10/10 有夠讚

Jun

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect for family holidays!
於 2024 年 3 月住了 4 晚
Kim 於 2024年3月27日回覆
Thank you for the amazing review! We are happy to read you enjoyed your stay!

10/10 有夠讚

Anne

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Kim 於 2024年3月27日回覆
Thank you for the amazing review!

10/10 有夠讚

Louis,Surprise

團體旅遊
Beautiful hotel and pool! Walking distance to lots of great restaurants and shopping!
於 2024 年 2 月住了 1 晚
Kim 於 2024年3月1日回覆
Thank you for your amazing review Louis!

10/10 有夠讚

Denise Ann

情侶出遊
喜歡:整潔度和設施服務
Great facilities, very helpful staff.
於 2024 年 2 月住了 3 晚
Kim 於 2024年3月18日回覆
Thank you for the amazing feedback Denise Ann! We look forward welcoming you back.

4/10 不太好

Himanshu

No internet in the room No drinking water No sanitary pads in case of emergency
於 2024 年 2 月住了 3 晚
Kim 於 2024年2月22日回覆
Hi Himanshu, I'm sorry to hear you had some issues during your stay with the internet. We will be investigating further and each out to our internet provider. Water out of the tap is drinkable in Cairns. We also do have water dispensers at each bar where you can tap up your water bottles. We hope you give us the opportunity to welcome you back for a more enjoyable stay.

8/10 不錯哦

YOSUKE,Yokohama-shi, Asahi-ku

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
とても清潔で、やりとりもしやすかったです。 "It was very clean and easy to communicate."
於 2024 年 2 月住了 4 晚
kim 於 2024年2月22日回覆
Thank you for the amazing review!

8/10 不錯哦

Raymond,San Mateo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Kim 於 2024年2月22日回覆
Thank you for the amazing review!

10/10 有夠讚

Jacqueline

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Hotel good location, check in staff very friendly, room could have been better location due to a 3 night stay above the delivery area for hotel supplies. Bar staff at pools great, evening meal in bar on the last night was not hot did change meal promptly but it would have be nice if restaurant manager asked if it was ok/better
於 2024 年 2 月住了 3 晚
Kim 於 2024年2月19日回覆
Thank you for your feedback Jacqueline, we will pass this on to our F&B team. We hope to welcome you back soon for another great stay!

8/10 不錯哦

OLIVER

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Kim 於 2024年2月21日回覆
Thank you for the amazing review!

4/10 不太好

Murray

家庭旅遊
Too busy and noisy
於 2024 年 2 月住了 1 晚
Kim 於 2024年2月12日回覆
I'm sorry to hear you didn't enjoy your stay with us and found it too busy and noisy. It can get quit busy in the hotel during weekends and school holidays. In regards to the noise, please feel free to mention this to our reception team. They would have been happy to find you a more suitable room. We hope to have the pleasure welcoming you back to provide you with a better experience.

10/10 有夠讚

TOMOYUKI

喜歡:住宿環境和硬體
於 2024 年 2 月住了 3 晚
kim 於 2024年2月9日回覆
Thank you for the great review!

4/10 不太好

Santhanam

家庭旅遊
不喜歡:員工素質和設施服務
Good location. Staff and service bad. Doesn't meet the international standard for foreign travelers.
於 2024 年 1 月住了 3 晚
Kim 於 2024年2月1日回覆
Thank you for taking the time to share your feedback. It's disappointing to hear you weren't happy with our service. I would love to get further details as many others do appreciate our service.

4/10 不太好

Ciro

家庭旅遊
I had a room with a water fall around the walls, it smells of forest-like humidity. That’s was the room at Botton has much of this problem. Lily I did ask for changes room give me at top are good and much better
於 2024 年 1 月住了 7 晚
Kim 於 2024年2月1日回覆
Thank you for sharing your feedback. I'm sorry to hear you had issues with the humidity. Unfortunately being in the tropics it's an ongoing issue having condensation in the room if the aircon is not on the right temperature. Happy to read that you were able to move to another room and had a better experience.

10/10 有夠讚

Jayanti

團體旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing stay here for last long weekend with family and friends, we all loved it. Pool and poolside bar is fantastic, comfortable rooms, walking distance to night markets, esplanade, marina, other attractions and restaurants. Buffet breakfast had good variety of foods, staffs were very friendly. Kids loved interacting with animals (yes we had opportunity to get close with some of very bird and animals)Thanks to handler lady. Overall it was very memorable stay.
於 2024 年 1 月住了 4 晚
Kim 於 2024年1月31日回覆
Thank you for the lovely comments Jayanti. We hope to welcome you back in the near future.

6/10 一般般

Mevlyn

親子旅遊
Have ants in the bedroom. No proper welcome from staff. No orientation of the place
於 2024 年 1 月住了 4 晚
Kim 於 2024年1月29日回覆
Thank you for your honest feedback Mevlyn. Please be advised I will talk to the team in regards to your comments. We hope you give us the opportunity to welcome you back in the near future.

10/10 有夠讚

Erin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall an enjoyable stay
於 2023 年 12 月住了 1 晚
Kim 於 2024年1月29日回覆
Thank you for your lovely comments.

10/10 有夠讚

Michelle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location and staff!
於 2024 年 1 月住了 2 晚
Kim 於 2024年1月14日回覆
Thank you for the amazing review!

10/10 有夠讚

Takuya

於 2024 年 1 月住了 4 晚
Kim 於 2024年1月9日回覆
Thank you for the amazing review!

10/10 有夠讚

Michelle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great central place within walking distance to soo many shops, food and the water
於 2024 年 1 月住了 1 晚
kim 於 2024年1月9日回覆
Thank you for the amazing review we look forward welcoming you back!

10/10 有夠讚

GENYA

於 2023 年 12 月住了 1 晚
Kim 於 2024年1月9日回覆
Thank you for the amazing review!

8/10 不錯哦

yuki

喜歡:整潔度、設施服務和住宿環境和硬體
Great hotel. The shower stall partition is short and water wets the vanity floor. There is almost nothing to complain. But, I just have one uncomfortable happen. When I checked out, I was charged for undrinkable juice in the refrigerator. I insisted that I had not been drinking and this was accepted. Please check the drink preparation well in advance of check-in.
於 2023 年 12 月住了 5 晚
Kim 於 2024年1月3日回覆
Thank you for your feedback!

8/10 不錯哦

Keti

喜歡:整潔度、員工素質和住宿環境和硬體
We had a great stay
於 2023 年 12 月住了 5 晚
Kim 於 2024年1月3日回覆
Thank you for your feedback!

10/10 有夠讚

Koichi

親子旅遊
喜歡:設施服務
市内へのアクセスもよく、楽しい旅行となりました。 プールの施設もよく、大晦日のBBQのイベントなど楽しむこともできました。ありがとうございます。
於 2023 年 12 月住了 4 晚
Kim 於 2024年1月3日回覆
Thank you for your feedback!

8/10 不錯哦

Cosmos Denzil,Melton

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The pool didn’t have enough umbrellas and was open to public which meant there was never enough deck chairs to sit in
於 2023 年 12 月住了 7 晚
Kim 於 2024年1月3日回覆
Thank you for your feedback!

2/10 很糟糕

Carolyn W

家庭旅遊
不喜歡:住宿環境和硬體
The wait-staff were helpful. Though the cleaning staff tried to come in to clean the rooms at 9:00am and when I said that was too early .. she had the audacity to say that her shift ends at 2:30 pm .. ?! Subsequently our rooms didn’t get a thorough clean after . Ill- equipped gym with no free weights for a 4 star property - very disappointing. Overall not very professional for a 4 star resort and has the feel of a much more budget one.
於 2023 年 12 月住了 5 晚
Kim 於 2024年1月2日回覆
I'm sorry to hear you didn't enjoy your stay with us. Please be advised that we take your feedback into account and I will let the housekeeping manager know about the reaction of the room attendant. We hope you will visit again to be able to experience a different experience.

10/10 有夠讚

KENTA

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Kim 於 2024年1月2日回覆
Thank you for the amazing review!

8/10 不錯哦

Ken

於 2023 年 12 月住了 2 晚
kim 於 2023年12月21日回覆
Thank you for the amazing review! We hope to welcome you back!

10/10 有夠讚

Marcus

於 2023 年 12 月住了 6 晚
Kim 於 2024年1月2日回覆
Thank you for the amazing review!

10/10 有夠讚

Steven

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good location, right in the central
於 2023 年 12 月住了 5 晚
Kim 於 2023年12月8日回覆
Thank you for the amazing feedback!

10/10 有夠讚

Barry

喜歡:整潔度、員工素質和住宿環境和硬體
Great facility and pool. Nice ataff
於 2023 年 11 月住了 8 晚
kim 於 2023年12月5日回覆
Thank you for your lovely words, we look forward welcoming you back.

10/10 有夠讚

Jessica

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great pool area. Service amazing. My son kicked his ball on the roof and the staff were all helpful in getting it down. Breakfast buffet was one of the best.
於 2023 年 11 月住了 1 晚
Kim 於 2023年11月28日回覆
Amazing to read you had such a lovely time. Love to hear that our team was able to get the ball of the roof as well.

10/10 有夠讚

James

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were amazing
於 2023 年 11 月住了 2 晚
Kim 於 2023年11月14日回覆
Thank you for your lovely review!

6/10 一般般

Malgorzata

家庭旅遊
Overall stay was good, met average standards but nothing stood out. Buffet breakfast could have been better, more fruit selection and higher quality of cooking. Plates were not cleared often and made hard to find a seat and or birds were eating. Swim up bar service was good but closed very early and missed the vibe. However bar staff were really nice and accommodating.
於 2023 年 11 月住了 7 晚
kim 於 2023年11月9日回覆
Thank you for sharing your feedback about your stay at the hotel. It's helpful to hear about your experience and the areas where you think there's room for improvement. Your comments about the buffet breakfast and the swim-up bar hours are valuable, and the hotel can use this feedback to enhance their services. If you have any additional suggestions or specific details you'd like to provide, please feel free to share them. Your input is important, and it can contribute to making future guests' stays more enjoyable.

8/10 不錯哦

tetsuji

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
People were more friendly than I expected. Food was reasonable.
於 2023 年 10 月住了 2 晚
kim 於 2023年10月29日回覆
Thank you for your great review! We look forward welcoming you back!

10/10 有夠讚

SAKURAI

於 2023 年 10 月住了 3 晚
Kim 於 2023年11月17日回覆
Thank you for your amazing review!

6/10 一般般

Gary Lester

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The staff at the check in desk could use an upgrade in customer service
於 2023 年 10 月住了 7 晚
Kim 於 2023年10月25日回覆
Thank you for your feedback Gary! I'm sorry to hear you were not satisfied with the customer service. We hope to welcome you back in the future for a better experience.

6/10 一般般

Matt

親子旅遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
This was our second visit, two years from the first time. In the 2 years, not much has changed including the bar/restaurant menu and in need of an update for variety. The main building to the resort has been refurbished, but the building we were in has not and still old and dated. The air conditioner filter was so old it was blowing out crumbling debris from the filter all over the room. The pool water was cloudy and in need of cleaning badly.
於 2023 年 10 月住了 5 晚
Kim 於 2023年10月23日回覆
Thank you for taking the time to share your feedback. Our main building is indeed completely refurbished towards Deluxe Rooms where our outer buildings do have the standard rooms.I will pas on your notes about the aircon to our maintenance team to action.We hope you give us the opportunity to better serve you in the future.

10/10 有夠讚

Nadia,Perth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very friendly and helpful. The housekeeping was lovely. Buffet lady was awesum. Place smelt great
於 2023 年 10 月住了 5 晚
Kim 於 2023年10月23日回覆
Thank you for your amazing review! We look forward welcoming you back!

10/10 有夠讚

Tamara

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you for a wonderful family atmosphere & awesome breakfast
於 2023 年 10 月住了 7 晚
kim 於 2023年10月29日回覆
Amazing to read you had a wonderful stay Tamara. We're looking forward welcoming you back!

10/10 有夠讚

mario,Aventura

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Close to esplanade and ferry terminal diving and snorkeling expeditions
於 2023 年 10 月住了 2 晚
Kim 於 2023年10月10日回覆
Thank you for your amazing review!

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
kim 於 2023年10月10日回覆
Thank you for your amazing review!

10/10 有夠讚

Jie

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Family friendly pool, fun activities for kids to play
於 2023 年 9 月住了 4 晚
kim 於 2023年10月3日回覆
Thank you for your amazing review!

8/10 不錯哦

Melissa,BARGARA

於 2023 年 9 月住了 1 晚
kim 於 2023年10月3日回覆
Thank you for your amazing review!

10/10 有夠讚

Mark

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay in central cairns, good bar and pool area. Room was clean and tidy
於 2023 年 9 月住了 2 晚
kim 於 2023年9月28日回覆
Thank you for your amazing feedback, looking forward welcoming you back.