We asked for and got an accessible bath-roomed double room when booking online. All staff we either saw working or met helping us were very professional and helpful. Calm, efficient and friendly. The room itself was comfortable, warm and quiet. The bed was very comfortable and the choice of soft or harder pillows very helpful. Tea and coffee, etc, making facilities were well stocked and we used them well too! Towels soft and fluffy. The whole experience was excellent and we would easily stay again and if visiting Portsmouth would try to get this hotel again. Well done to all concerned.