外觀

柏林洲際飯店 - IHG 旗下飯店的評分

柏林洲際飯店 - IHG 旗下飯店
Budapester Str. 2, Berlin, BE

評論

9.2

太棒了

10 分,有夠讚;1009 則評論中有 697 則" "
8 分,不錯哦;1009 則評論中有 226 則" "
6 分,一般般;1009 則評論中有 48 則" "
4 分,不太好;1009 則評論中有 21 則" "
2 分,很糟糕;1009 則評論中有 17 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

DOU

喜歡:整潔度、員工素質和客房舒適度
mary Wi-Fi Internet
Very bad Wi-Fi
於 2021 年 12 月住了 1 晚

8/10 不錯哦

zhichao

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
还凑合
还不错。就是12点退房,但不到12点就把我们房卡都注销了,被迫前往前台重新办理房卡。不是真正的大床房。
於 2019 年 8 月住了 2 晚

10/10 有夠讚

YONGBO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚
InterContinentalTeam 於 2019年7月8日回覆
Thank you for your feedback!

10/10 有夠讚

Kuoyu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 2 晚

10/10 有夠讚

Ling Huei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚
Katharina Eycke 於 2018年12月31日回覆
Thank you for your rating.

8/10 不錯哦

IRIS,北京

喜歡:整潔度、員工素質和客房舒適度
於 2018 年 9 月住了 5 晚
Katharina Eycke 於 2018年9月27日回覆
Thank you for your rating.

10/10 有夠讚

真實旅客

very good
於 2018 年 8 月住了 2 晚

10/10 有夠讚

harjeet

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely, well maintained hotel. Good spa and pool. Special mention to Sophia at reception who was very helpful and friendly.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Conrad

喜歡:整潔度、員工素質和住宿環境和硬體
Great service.
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Robert

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were greeted by the staff at our taxi. They were quite friendly and professional. Since we arrived early, our room was not yet ready. In the mean time they gave us a welcome drink (coffee and tea) and a room upgrade. They were wonderful! We thoroughly enjoyed our stay.
於 2024 年 3 月住了 3 晚
Anthony Delaby 於 2024年3月22日回覆
Dear Robert,thanks for taking the time to share your feedback with us - we are thrilled about your positive comments.We are more than happy to share this with the entire team and we all hope to welcome you back anytime soon!With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

ABUBAKAR OLABAMBI

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very luxurious and clean. Lovely food and service too.
於 2024 年 3 月住了 2 晚
Anthony Delaby 於 2024年3月22日回覆
Dear ABUBAKAR OLABAMBI,thank you so much for your great review - we are glad to read that you enjoyed your stay.Hope to see you soon!With kind regardsAnthony DelabyRooms Division Manage

8/10 不錯哦

Joseph

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Anthony Delaby 於 2024年3月22日回覆
Dear Joseph,thank you for taking the time to rate us - we are happy to see that you had a good time with us.All the best for you!With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Belinda

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Wonderful! Amazing staff - very helpful! Superb breakfast, comfortable rooms and very convenient for all sightseeing!! Would definitely recommend!
於 2024 年 2 月住了 4 晚
LF 於 2024年3月5日回覆
Dear Belinda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff to be amazing and helpful, enjoyed our superb breakfast, and found our rooms comfortable. It's wonderful to know that our location was convenient for all your sightseeing activities.Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay that you'd like to highlight, feel free to share, as we always strive to provide the best possible experience for our guests. Thank you again for choosing us, and we can't wait to have you back!Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Alexander

家庭旅遊
喜歡:設施服務
Lage sehr gut. Personal immer freundlich und hilfsbereit. Gerne wieder
於 2024 年 2 月住了 3 晚
LF 於 2024年2月14日回覆
Lieber Alexander,Vielen Dank für Ihre großartige Bewertung! Wir freuen uns sehr zu hören, dass Sie die Lage unseres Hauses als sehr gut empfunden haben und dass unser Personal stets freundlich und hilfsbereit war. Es ist schön zu wissen, dass Sie eine positive Erfahrung bei uns hatten.Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Falls es noch weitere Anmerkungen oder Wünsche gibt, lassen Sie es uns bitte wissen – wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bieten.Herzliche Grüße,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

HEBERTO ARTURO RIVAS

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 5 晚
LF 於 2024年1月22日回覆
Dear Heberto,Thank you so much for taking the time to share your positive experience with us! We are thrilled to receive your 5 out of 5 rating.It's fantastic to hear that you had such a great stay. We appreciate your kind words and are delighted that we could meet your expectations.We look forward to the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you'd like to share, please don't hesitate to let us know.Safe travels, and we hope to welcome you back soon!Best regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

ian

於 2024 年 1 月住了 4 晚
LF 於 2024年2月14日回覆
Dear ian,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay, and we truly appreciate your perfect rating.Our team strives to provide the best possible service and create memorable moments for our guests, and it's immensely rewarding to know that we succeeded in making your stay special.If there's anything specific you loved about your visit or if you have any suggestions for us to enhance our services further, please feel free to share. We look forward to the pleasure of welcoming you back in the future.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Hugh

於 2024 年 1 月住了 3 晚
LF 於 2024年1月11日回覆
Dear Hugh,Thank you for the fantastic 5 out of 5 review! We're thrilled to know you had an excellent experience. If there's anything specific you loved about your stay or any suggestions you have, we'd love to hear them. Looking forward to welcoming you back soon!Best,Lisa FlechsigGuest Experience Manager

8/10 不錯哦

Paula

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kylpylän käytön olisi pitänyt kuulua hotellihuoneen hintaan.
於 2023 年 12 月住了 4 晚
LF 於 2024年2月14日回覆
Dear Paula,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable experience.Regarding your suggestion about including the spa usage in the hotel room price, we appreciate your input. The reason for the SPA InterContinental not being included in all room rates is due to rising maintenance and energy costs.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

carmen

於 2023 年 12 月住了 3 晚
LF 於 2024年2月14日回覆
Dear CarmenThank you for taking the time to provide us with your outstanding review! We are delighted by your perfect rating and thrilled to hear that your stay was exceptional.Our team is committed to delivering exceptional service, and it's truly rewarding to know that we succeeded in creating a memorable experience for you.If there are specific highlights from your visit or any suggestions you'd like to share for further enhancement, please feel free to do so. We eagerly anticipate the opportunity to welcome you back in the future.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Bracha

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sebastian Brill 於 2023年12月22日回覆
Dear Guest,Thank you very much for your 10/10 rating. See you soonKind regardsSebastian BrillFront Office Manager

10/10 有夠讚

Susan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Sinead

情侶出遊, 家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Anthony Delaby 於 2023年12月8日回覆
Dear Sinead,thanks a lot for your great review - we are happy to read that you enjoyed your stay with us!We all hope to welcome you back anytime soon and in the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Jonathan

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel, fab breakfast and friendly staff.
於 2023 年 12 月住了 2 晚
Anthony Delaby 於 2023年12月7日回覆
Dear Jonathan,thanks a lot for your great review!We are so happy to read about your positive comments and your full rating.We are looking forward to welcome you back anytime soon and in the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

2/10 很糟糕

Uzi

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Anthony Delaby 於 2023年12月8日回覆
Dar Uzi,we are so sorry to see that you didn't enjoyed your stay with us.Please get in touch with me directly so I can understand your experience in order to avoid similar situations in the future.Thank you very muchWith kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Kim

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 4 晚
Anthony Delaby 於 2023年12月7日回覆
Dear Kim,thanks a lot for your great review - we are thrilled to get your full rating!Loóking forward to your next visit!With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Claus

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dejligt ophold
Endnu et dejligt ophold på hotellet, og igen en dejlig oplevelse. Super imødekommende personale, lækre værelser, og god morgenmad
於 2023 年 11 月住了 4 晚
Anthony Delaby 於 2023年12月8日回覆
Dear Claus,thank you so much for your great review - we are thrilled to read all your positive comments.We all hope to welcome you back anytime soon and in the meantime we wish you all the best.With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Yoonkook

於 2023 年 11 月住了 4 晚
LF 於 2023年11月20日回覆
Dear Yoonkook,We're truly grateful for your 10 out of 10 rating! Your positive feedback is incredibly valuable to us, and we're thrilled to know that your stay was enjoyable.Our dedication to ensuring exceptional guest experiences is unwavering, and your high rating reflects our commitment to providing top-notch service. If there are specific aspects of your stay that you found particularly satisfying, we would be eager to hear more about them.Thank you once again for choosing our establishment. We eagerly anticipate the opportunity to host you again and deliver another outstanding experience.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

sandy

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wir wahren sehr zufrieden
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Wai Kwan

於 2023 年 10 月住了 3 晚

10/10 有夠讚

stine

團體旅遊
Der er bare styr på alt, servicen er i top, alt er flot og rent, intet at klage over.
於 2023 年 10 月住了 2 晚
Anthony Delaby 於 2023年10月23日回覆
Dear stine,thank you so much for you review - we appreciate that you took the time to share your feedback with us.This is a big motivation to all of us and we hope to see you anytime soon.With kind regardsAnthony DelabyRooms Division Manager

8/10 不錯哦

Martin

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr schönes Hotel, sehr schönes Zimmer. Die Durchgang Tür zum Nachbarzimmer lässt relativ viele Geräusche durch, ist deshalb eher für Familien geeignet.
於 2023 年 10 月住了 1 晚
Anthony Delaby 於 2023年10月23日回覆
Lieber Martin,vielen Dank für Ihre netten Worte.Wir freuen uns, dass es Ihnen gut gefallen hat.Aber es tut uns auch leid zu hören, dass Sie vom Nachbarzimmer gestört wurden.Gerne können Sie uns jederzeit an der Rezeption kontaktieren, wir helfen immer gerne zu jeder Zeit.Trotzdem würden wir uns freuen Sie wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute.Mit freundlichen GrüßenAnthony DelabyRooms Division Manager

8/10 不錯哦

PAUL

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great friendly and helpful staff. Hotel facilities generally very good although bar area a bit soulless
於 2023 年 10 月住了 3 晚
Anthony Delaby 於 2023年10月6日回覆
Dear Paul,thank you so much for your kind review - we appreciate that you took the time to share your feedback with us.We all hope to welcome you back anytime soon and you might have a better experience in our newly renovated bar.With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Oscar

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Anthony Delaby 於 2023年10月2日回覆
Sehr geehrter Oscar,wir freuen uns enorm über die volle Punktzahl und die tolle Bewertung!Schön, dass es Ihnen gefallen hat - wir freuen uns schon jetzt Sie bald wieder bei uns begrüßen zu dürfen.In der Zwischenzeit wünschen wir Ihnen alles Gute!Mit freundlichen GrüßenAnthony DelabyRooms Division Manager

10/10 有夠讚

Brent

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 4 晚
LF 於 2023年9月28日回覆
Dear Brent,Thank you so much for taking the time to share your 5 out of 5 review! We truly appreciate your feedback and are delighted to hear about your positive experience.Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations. We're thrilled that you had an enjoyable stay with us, and we hope that your time here was filled with comfort and memorable moments.If you ever have any additional feedback or suggestions for us, please don't hesitate to reach out. We value your input as it helps us continuously improve and provide even better service in the future.Once again, thank you for choosing to stay with us. We look forward to the pleasure of welcoming you back on your next visit to the Hotel InterContinental Berlin.Warm regards,Lisa FlechsigGuest Experience Manager

8/10 不錯哦

Robert

於 2023 年 9 月住了 3 晚
LF 於 2023年9月22日回覆
Dear Robert,Thank you so much for taking the time to share your feedback and for choosing the Hotel InterContinental Berlin for your stay. We truly appreciate your input and are thrilled to hear that you had a positive experience with us, earning us a rating of 8 out of 10.We're delighted that you enjoyed your time at our property, and we take your comments seriously as we are always striving to improve. If you have any specific suggestions or areas where you think we could enhance your future experience and reach that perfect 10, please feel free to share them with us. Your insights are invaluable in helping us make each stay even better.Once again, thank you for your kind words and for choosing the Hotel InterContinental Berlin. We hope to welcome you back soon and provide you with a flawless 10 out of 10 experience on your next visit.Warmest regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Lesley

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 6 晚
LF 於 2023年9月22日回覆
Dear LesleyWow! Thank you so much for your fantastic review and for rating us a perfect 5 out of 5. We are absolutely delighted to hear about your exceptional experience at the Hotel InterContinental Berlin.It's our goal to provide each guest with an outstanding stay, and your feedback reinforces that we're on the right track. We appreciate your kind words and your trust in us.Our team is dedicated to consistently delivering exceptional service and maintaining the highest standards, so your positive comments serve as a great motivator. Should you have any further thoughts or suggestions for how we can continue to impress you and other guests, please don't hesitate to share them.We look forward to welcoming you back to the Hotel InterContinental Berlin in the future. Your next 5 out of 5 experience awaits!Warm regards,Lisa FlechsigGuest Experience Manager

6/10 一般般

Peter

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Carl

於 2023 年 9 月住了 1 晚
LF 於 2023年9月22日回覆
Dear Carl,Wow! We would like to express our heartfelt gratitude for your fantastic review and for rating us a flawless 10 out of 10. We are absolutely thrilled about your exceptional experience at the Hotel InterContinental Berlin.Our aim is to provide every guest with an outstanding stay, and your feedback confirms that we are on the right path. We deeply appreciate your kind words and your trust in us.Our team is committed to consistently delivering outstanding service and upholding the highest standards, so your positive comments serve as a significant motivator. If you have any further thoughts or suggestions on how we can continue to impress you and other guests, please do not hesitate to share them.We look forward to welcoming you back to the Hotel InterContinental Berlin in the future. Your next 5 out of 5 experience awaits!Warm regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Ernesto

於 2023 年 8 月住了 6 晚
LF 於 2023年9月8日回覆
Dear Ernesto,Thank you so much for taking the time to share your glowing review and awarding us a perfect 10 out of 10 rating! We are thrilled to hear about your fantastic experience with us.Our team is dedicated to providing top-notch service and creating memorable moments for our guests, and it's incredibly rewarding to know that we met and exceeded your expectations.If there's anything specific that stood out during your visit or any suggestions you might have for us to make your next experience even better, please don't hesitate to let us know.Once again, thank you for choosing the Hotel InterContinental Berlin, and we can't wait to have the pleasure of serving you again soon.Warm regards,Lisa Flechsig Guest Experience Manager

10/10 有夠讚

Morten Kjær

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Anthony Delaby 於 2023年8月29日回覆
Dear Morton Kjær,thank you so much for your highscore!We are thrilled about this and we all hope to welcome you back anytime soon.In the meantime we wish you all the best!With kind regardsAnthony DelabyRooms Division Manager

10/10 有夠讚

Lillian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel nice central location.
Staff was amazing. Write us a letter and gave us a gift for us celebrating a special event. Room was nice, and buffet was great, overall I'd say I'll be staying with them again if I return to Berlin. They had a great gym there for a hotel, and that really was a huge bonus.
於 2023 年 8 月住了 5 晚
LF 於 2023年8月24日回覆
Dear Lillian,Thank you so much for taking the time to share your wonderful 10-star review of your recent stay with us. We are absolutely thrilled to hear about your positive experience, and we're grateful that you chose to celebrate your special event with us.Your intention to return to the Hotel InterContinental Berlin is the best compliment we could receive, and we can't wait to welcome you back on your next trip to Berlin. Please feel free to reach out to us if you have any special requests or preferences for your next stay, as we would be more than happy to accommodate them.Once again, thank you for choosing the Hotel InterContinental for your stay in Berlin, and for sharing your positive feedback. We look forward to the pleasure of serving you again in the future.Warm regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Werner

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wir waren schon sehr oft im Interconti. Daher können wir es mit gutem Gewissen weiter emfehlen.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Søren

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 4 晚
LF 於 2023年8月15日回覆
Dear SørenThank you so much for taking the time to leave us a wonderful 5 out of 5 review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's incredibly rewarding to know that our efforts to provide exceptional service and a memorable stay have met your expectations.We appreciate your positive feedback. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay enjoyable. If you have any additional comments or suggestions that could help us further enhance our services, please don't hesitate to share them with us.Once again, thank you for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back in the future for another outstanding stay.Warm regards,Lisa FlechsigGuest Experience Manager

8/10 不錯哦

Michael

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Gang Soon

於 2023 年 8 月住了 2 晚
LF 於 2023年8月9日回覆
Dear Gang Soon,Thank you so much for taking the time to share your wonderful feedback and for awarding us a perfect 10 out of 10! We are thrilled to hear that you had such a fantastic experience during your stay with us.It brings us immense joy to know that our efforts to provide exceptional service and a memorable stay have met your expectations. Your kind words serve as a great motivation for our team to continue delivering the best possible experience to all our guests.Creating lasting memories for our guests is our top priority, and we are pleased to know we achieved that goal with you.Once again, thank you for your reservation with us. We can't wait to welcome you back for another remarkable stay in the future. Should you need any assistance or have any special requests, please feel free to reach out to us anytime.Warmest regards,Lisa FlechsigGuest Experience Manager

4/10 不太好

Dennis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible checkin
WE were checking in, changing rooms after a stay booked through Viking. We were told, leave our bags in the room, we could pace our valuables in the safe and our new room would be available in the afternoon. when we returned desk could Our valuables, including passports, jewelry and cash were not in the safe but in the luggage room. The employee who took our valuables indicated she didn't understand what we meant by the safe, but she commented no one would think w would place our passports in a shopping bag. Our luggage was still in the old room. We were assured it would be moved. A n hour later, I returned to the desk and only when I advised the woman at the desk I needed my medication did she send someone to look for the luggage. A wonderful hotel with excellent service and an abysmal staff at reception. Not sure if anything was taken from our valuables since it never occurred to us that they would not be secure.
於 2023 年 7 月住了 2 晚
LF 於 2023年8月4日回覆
Dear Dennis,Thank you for taking the time to share your feedback about your recent stay with us. We value all guest comments and are deeply sorry to hear about the inconvenience you experienced during your check-in and room change process.First and foremost, please accept our sincere apologies for the mishandling of your valuables. We understand the importance of providing a safe and secure environment for our guests' belongings, and it is disheartening to learn that this was not the case during your stay. Rest assured that we take this matter very seriously, and we will be conducting a thorough investigation into the incident to understand what went wrong and prevent any recurrence.We apologize for the confusion caused by our staff member regarding the safe. It is our responsibility to ensure that our guests feel confident in using the provided facilities, including the safe, to protect their valuables. We deeply regret the miscommunication, and we will be taking steps to retrain our team members to avoid such issues in the future.Regarding the delay in retrieving your luggage and medication, we deeply apologize for any inconvenience this caused. We should have promptly addressed your request and ensured that you had access to your essential items without any delay. This is not the level of service we strive to provide, and we will be addressing this with our reception team to prevent any further lapses in efficiency.As you mentioned, we take pride in our hotel's wonderful ambiance and excellent service, and it is disheartening to hear that the experience at our reception fell short of your expectations. Please know that we are committed to providing the highest standards of guest care, and we will be taking immediate steps to address the concerns raised in your review.We want to assure you that the security and satisfaction of our guests are of utmost importance to us. We will be reviewing our protocols and implementing additional measures to enhance the security of our guests' belongings and improve the responsiveness of our reception team.Once again, we apologize for any inconvenience you faced during your stay. We hope you will give us another opportunity to demonstrate the true level of service we are known for. If there is anything else you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly.Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to address and rectify the situation.Best regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
LF 於 2023年8月9日回覆
Dear Michael,We extend our heartfelt gratitude for sharing your remarkable experience and granting us a perfect 10 out of 10 rating! Your feedback truly brightened our day.We're overjoyed that your stay was exceptional in every aspect. Knowing that our efforts to provide top-notch service and a memorable stay have hit the mark is incredibly rewarding.Creating enduring memories for our guests is what drives us, and we're thrilled to have accomplished that for you.Thank you once again for choosing to stay with us. We eagerly await the opportunity to welcome you back for another outstanding stay. If there's anything you need or desire, please don't hesitate to contact us anytime.Warmest regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Alex

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super godt
Super godt ophold lækker pool, morgenmad og lækker værelser
於 2023 年 7 月住了 3 晚
LF 於 2023年8月1日回覆
Dear Super godt,Thank you for taking the time to rate your recent stay with us. We appreciate your positive feedback and are pleased to see that you had a fantastic experience.Your satisfaction is our top priority, and we are thrilled to have met your expectations. We hope to welcome you back soon for another enjoyable stay.Best regards,Lisa Flechsig Guest Experience Manager

8/10 不錯哦

John

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Great hotel, lovely room and very nice staff. Room was very large with fantastic bathroom. Staff attentive throughout stay. Points for improvement would be breakfast service - chaotic, food almost cold (bacon and scrambled egg) and sometimes offered coffee sometimes not. Breakfast room could do with being renovated. Hot water was problematic for two days.
於 2023 年 7 月住了 6 晚
LF 於 2023年8月1日回覆
Dear John, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall stay at our hotel, including the lovely room and our attentive staff.Your kind words about the spacious room and fantastic bathroom are greatly appreciated. We take pride in providing our guests with a comfortable and enjoyable experience, and we are glad that we could exceed your expectations in this regard.However, we sincerely apologize for the inconveniences you encountered during breakfast service. Your comments about the chaotic atmosphere and the temperature of certain food items are concerning, and we will address this immediately with our breakfast team to ensure that such issues are rectified promptly.Regarding the hot water issue, we are sorry for any inconvenience this may have caused during your stay. Rest assured, our maintenance team is already looking into this matter to ensure it is resolved promptly and does not recur in the future.Additionally, we appreciate your feedback regarding the breakfast room. Your comments about the need for renovations will be taken into consideration as we continuously strive to improve our facilities to provide the best experience possible for our guests.Once again, we apologize for any lapses in service you encountered during your stay. Your feedback is invaluable to us as it allows us to identify areas of improvement and enhance the guest experience.We hope you will consider giving us another opportunity to provide you with a flawless stay in the future. If you decide to return, please do not hesitate to contact us directly, and we will make every effort to ensure your stay is nothing short of exceptional.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,Lisa FlechsigGuest Experience Manager

10/10 有夠讚

Curtis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect location, excellent value, first class amenities and close to public transportation.
於 2023 年 7 月住了 7 晚
LF 於 2023年8月1日回覆
Dear CurtisThank you for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us.We're delighted that you found our location to be perfect and enjoyed the convenience of being close to public transportation. It's also fantastic to hear that you appreciated the value we offer and the first-class amenities provided.We hope to have the pleasure of hosting you again in the future!Best regards,Lisa FlechsigGuest Experience Manager