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波佈雷諾霍克斯頓飯店的評分

4 out of 5
波佈雷諾霍克斯頓飯店
Avinguda Diagonal 205, Barcelona

評論

9.0

太棒了

10 分，有夠讚；200 則評論中有 143 則" "
8 分，不錯哦；200 則評論中有 28 則" "
6 分，一般般；200 則評論中有 10 則" "
4 分，不太好；200 則評論中有 13 則" "
2 分，很糟糕；200 則評論中有 6 則" "

9.6/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.4/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Alice

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property itself and the rooms are really lovely and well-appointed. We also found the staff to be friendly and professional. However, the area is not super convenient for most tourist destinations especially if you like to return for siesta or be back before too late, made even more inconvenient at the moment because of a huge infrastructure project which makes the current metro entrance farther. There are not many quality restaurants in the immediate area, mostly just some not recommended chain ones at the normal mall across the street (walking too much farther afield becomes a bit sketchy). The hotel’s own restaurant is okay but not great, a slightly boring mix of dishes that does not really invite repeat visits. And the room service menu is even smaller. If the area nearby grows up a bit more and the transit construction finishes, we might return because the property itself is wonderful and the views to La Sagrada Familia are amazing. Otherwise, we will choose something with more neighborhood variety and quality.
於 2024 年 3 月住了 5 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Dear Alice,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We will address this review to our chef in order to see what could be improved in our menú. Otherwise, our reception team can recommend you a bunch of lovely and different places to eat nearby.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 有夠讚

Candy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Shalta

寵物同遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Incredible hotel, the only thing is there isn’t much around the hotel to do and the restaurant is just so-so. Weirdly only serves deep dish pizza, and other food options are pretty limited and expensive. Also, my husband got food poisoning eating in their restaurant. Hotel itself is great though.
於 2024 年 3 月住了 2 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Hi Shalta!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

8/10 不錯哦

Yan

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The breakfast is on order with limited selection. We stayed three nights, but could never get the room cleaning. The service is unfortunately the worst during our several stays in Spain. The taco on top roof was the only good thing we could remember.
於 2024 年 3 月住了 4 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Hi Yan,Thanks for sharing your thoughts with us. We're sorry to hear about the challenges you encountered during your stay. We'll definitely take your feedback into consideration to improve our service.We're glad you enjoyed the taco on the rooftop! If you ever decide to give us another chance, we'll do our best to make your experience much better.Cheers,

10/10 有夠讚

Eric

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Wow! 5/5 is a lovely rating, thank you Eric.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 有夠讚

Lisa

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, really enjoyed my stay.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Madison

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay. It was not in the super touristy areas that are loud and overpopulated. We enjoyed the quiet yet closeness to all the attractions. Hotel was clean and trendy. Bed was comfy. We had the roomy tub room and it was great. Staff was nice and helpful. Walkable but easy access for taxis and tours. The hop on hop off tour picked up right around the corner and a museum was next door. Would recommend highly .
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Kalianie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel in Barcelona
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Annie，Tampa

喜歡：整潔度、員工素質和住宿環境和硬體
The staff is very friendly. We visited from the USA and everyone we spoke to spoke fluent English. The hotel was nice and walking distance to the metro.
於 2024 年 3 月住了 6 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Hi Annie!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 有夠讚

Adriana Sanchez

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We enjoyed our days at The Hoxton Plobenou. The staff are incredibly nice. If I ever go back to Barcelona I would definitely would stay again with them. One day we have breakfast at the hotel and it was delicious. There is a mall walking distance and you can even walk to the beach because is so close by. Thank you to the staff of the hotel for your services.
於 2024 年 3 月住了 7 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Hi Adriana!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 有夠讚

Megan

喜歡：整潔度、員工素質和住宿環境和硬體
Stunning hotel with great interiors, spacious rooms and gorgeous rooftop! A little further out from the centre of Barcelona and quite a bit of construction happening around, however around 15 mins in taxi or 2 stops on the tram so super accessible. Would stay again :)
於 2024 年 3 月住了 3 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Hi Megan!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 有夠讚

Aniket

於 2024 年 3 月住了 3 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Just wanted to say a quick thank you for the fantastic rating! We appreciate it!Best,

10/10 有夠讚

Rumel

於 2024 年 2 月住了 4 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
Hi Rumel!Thanks a bunch for the awesome rating! Warm regards,

10/10 有夠讚

Toluwapemi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay- I will definitely be back.
於 2024 年 2 月住了 4 晚
Javier Tirado, Guest Services Manager 於 2024年4月13日回覆
5 out of 5 is a lovely rating!Thank you. We will be waiting to your next stay with us.Cheers,

2/10 很糟糕

Andrea

不喜歡：整潔度、員工素質和住宿環境和硬體
They never cleaned my room during my 3 nights stay. I’ve been asking for it everyday at the reception, asking specifically for a refill of coffee that they never gave me - just water and towels. Considering the price the experience was below average.
於 2024 年 2 月住了 3 晚
Adriana Lopez 於 2024年2月29日回覆
Hi Andrea,I am so sorry to read you've left us feeling disappointed. As a measure to avoid the unnecessary use of chemicals, waste of water and reduce our footprint on earth, we are offering our housekeeping service upon request, so the guests can choose if they want to have the service on a daily basis, specific days or just no service. We're truly sorry to hear this service was not properly explained and executed during your stay. We will take immediate actions on this to avoid unnecessary mistakes in the future. Please feel free to reach out anytime.Cheers,AdrianaGuest Service Manager

10/10 有夠讚

Jazmin

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This place is amazing. You will not regret your stay. It has a metro right next door as well as a shopping mall right across , and countless dining options nearby. The hotel is lively, clean, and the downstairs bar is always a good idea. The only thing to mention is that the roof top bar on the property called ‘Tope’, a mexican restaurant/ bar, is only open during the months of May- October and we did not see it posted anywhere, therefore we could not enjoy the rooftop bar , although the space was open so you can still enjoy the views. We we’re only able to enjoy the bar and the restaurant named ‘four corners’ on the first floor of the hotel. It is a great hotel with nice rooms and comfortable beds. Room service was a little slow but not too bad , food was great. I definitely recommend, especially during the months when the rooftop bar is open.
於 2024 年 1 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Truly amazing from start to finish! Already planning our next trip back :)
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Joanne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
You looked after my parents so well, thank you!
My Mum and Dad stayed here for 6 nights, it was a gift for my Mums 70th birthday. The hotel was the highlight of their stay in Barcelona, they said it was amazing, the staff were fantastic, particularly housekeeping (my Dad used to be a hotel Manager and my Mum was Head Housekeeper so they have high standards) the roof garden was also a highlight of their stay and the area of Poblenau is very nice. The hotel left a card in their room wishing my Mother a Happy Birthday as I had mentioned it in an email. The hotel are easy to communicate with by phone as well, as we had some questions before we arrived. Thank you so much for looking after my parents and giving them such a lovely stay.
於 2024 年 1 月住了 6 晚

10/10 有夠讚

Leonardo

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Mauro was fantastic
於 2024 年 1 月住了 1 晚
Gemma 於 2024年1月12日回覆
Hola Leonardo! Thanks for stopping by and sharing your feedback.I’m glad to hear you had such a great time with us and love to read the names of my colleagues! I really hope to see you back in the house and please, reach out to us again if you plan to visit!Best,Gemma.

10/10 有夠讚

ANA PAULA

於 2023 年 10 月住了 3 晚

10/10 有夠讚

Fredrik Benedict

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚

10/10 有夠讚

Kaia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beaudiful hotel
Great hotel with all the facilities you may wish for. Great staff!
於 2023 年 12 月住了 4 晚
Adriana Lopez 於 2024年1月6日回覆
Hi Kaia!Thanks for sharing your great feedback with us. Glad you enjoyed all spaces and concepts of our hotel and the great service of our staff.I will make sure to pass all your compliments to them.Hope to see you soon, please come a visit us again.Cheers,Adriana

10/10 有夠讚

Jerome

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tres bon hôtel : chambre spacieuse, parking, déco.
於 2023 年 12 月住了 3 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
Gute Lage
Gut
於 2023 年 12 月住了 5 晚
Gemma 於 2024年2月1日回覆
Hola Gute Lage! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon! Thx, Gemma

10/10 有夠讚

Bruna Isabel Da Rocha

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff are super friendly and helpful. Very welcoming as well the staff and hotel. Great walking distance to the metro. The breakfast was superb. Can’t fault any of it
於 2023 年 12 月住了 3 晚
Adriana Lopez 於 2024年1月6日回覆
Hi Bruna,Thanks for taking the time completing the survey and sharing your honest feedback with us. Happy to read you've had such a great time and that you loved our location and great staff! I'll make sure to pass on the compliments. We hope to see you back very soon! Cheers,Adriana

4/10 不太好

KAZUSHIGE

不喜歡：員工素質
於 2023 年 12 月住了 1 晚
Adriana Lopez 於 2024年1月3日回覆
Hi Kazushige,Thank you for taking the time to share your overall impression of your stay. We are sad to see that your rating was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Thank you for choosing to stay with us. Cheers,Adriana

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel, very clean, great quality and nice touches to rooms. Location is great if you don’t mind being a bit away from the busy centre. 15 mins walk to Sagrada familia, through a nice park with a great kids playground. Really nice shopping centre near by that’s handy…. The breakfast is great as not a mass produced buffet but a freshly cooked selection from a menu. Four corners is a brilliant place for a pizza too
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Ayse

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The reception staff and guest service manager Adriana was extremely rude patronising and racist! We were treated with discrimination and refused entry to restaurant whilst others were able to go in. No toiletries and when you ask for some you are dismissed. No slippers or robes or anything in the rooms not even a cotton bud or anything! Extremely disappointing and dissatisfied we went for Christmas and had to check out a day earlier as we did not feel safe and couldn’t leave our room unattended as staff would go in without permission and they basically wanted us gone! The staff were unhelpful and patronising can not believe how unprofessional the personnel was! Avoid at all costs!
於 2023 年 12 月住了 2 晚
Munir Viñas 於 2023年12月31日回覆
Hey there Ayse,Thank you for you honest feedbackAs we have discussed upon your departure, I have made sure to contact you and share my feedback after talking to all our team members.Again, we are a multicultural team that is well selected and trained and we have no place for anyone that wouldn’t treat our guest with the intention of giving the best experience ever. And most important, absolutely no racists among us. I advise you to please not accuse someone with a such a big statement because of simple disagreement . I understand your frustration and I would do my very best to make it out for you. I would like to hear from you soon!Thank you AyseMunir Viñas

10/10 有夠讚

Patrick

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Adriana Lopez 於 2023年12月16日回覆
Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana

10/10 有夠讚

Desi

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love how helpful everyone was at the vibe of the entire place is so comfortable and welcoming
於 2023 年 12 月住了 2 晚
Adriana Lopez 於 2023年12月16日回覆
Hi Desi! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Cheers,Adriana

10/10 有夠讚

Natalie

於 2023 年 12 月住了 4 晚

10/10 有夠讚

Naveen Varma

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Adriana Lopez 於 2023年12月23日回覆
Hi Naveen,WOW! Thank you for giving us 5 out of 5! So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

4/10 不太好

philip

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Many different rotating poorly trained staff at front desk. One called room close to 10 at night to get ANOTHER credit card retainer for misc costs after I made another reservation for another night. Extremely loud party atmosphere every night downstairs.
於 2023 年 12 月住了 1 晚
The Hox Team 於 2023年12月9日回覆
Hola Philip, thank you for choosing the Hox Poblenou for your stay in the city and thanks for taking the time to share your experience with us in Expedia.We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services.Like many other housewarming parties, there was live music in our Lobby Bar and we made sure that the music was not disturbing our neighbors or other guests.At the Hoxton we aim to be as mindful as we can and to have strong and positive connections with our neighbors and the area. We are sorry you were disturbed by the latest events.So sorry to read you've left us feeling disappointed and the engagement with our team left you with a sour taste. This is not the kind of service we love to give at the Hox so, should you do wish to return any time in the future, please do reach out to us and we will guarantee you a most enjoyable stay. Cheers,

8/10 不錯哦

Brittany

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 3 晚
Adriana Lopez 於 2023年12月26日回覆
Hi Brittany,Thanks for sharing your stars and hopefully it won't be too long until your next visit. Cheers,AdrianaThe Hox Team

10/10 有夠讚

Leslie

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I highly recommend this hotel. It was excellent in every way.
於 2023 年 11 月住了 8 晚
Adriana Lopez 於 2023年12月23日回覆
Hi Leslie,So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

4/10 不太好

Nehiosazemen

團體旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
I think me and friends went at a bad time for the hotel. My stay wasn’t ideal. Check in wasn’t ready. We had to wait 3hours after check in time after a long flight. The water on the property didn’t work twice during our stay. They tried to accommodate but there were so much minor problems. The food wasn’t very good at the property. We were served shrimp with the poop still in the shrimp. Overall I was very underwhelmed.
於 2023 年 11 月住了 6 晚
Javier Tirado, Guest Services Manager 於 2023年11月30日回覆
Hi there Nehiosazemen, thank you for choosing the Hoxton Poblenou for your group's recent stay in Barcelona. We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services, and we thank you for reviewing us.Looking at some points described, we could have done it better avoiding unnecessary mistakes. I will share this review with our management in order to check what can be modified.This time we were not brilliant and we would love to welcome you back and show you the best HOX return, so please if you return to Barcelona anytime, reach us directly and we will personally overlook your stay to make it memorable.We will be waiting for you.Cheers, Javier

10/10 有夠讚

Niklas

於 2023 年 10 月住了 2 晚
Adriana Lopez 於 2023年12月16日回覆
Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana

10/10 有夠讚

Hayley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
We love staying at the Hoxton and the Barcelona location was great!
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Robin Darren

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The ability to stay somewhere and not experience any issues or problems was very refreshing. Everybody did their job and everything was as you would expect, when on holiday somewhere
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Willem

商務旅客
喜歡：住宿環境和硬體
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Emilia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚

4/10 不太好

Johan

商務旅客
喜歡：整潔度和客房舒適度
不喜歡：員工素質
Shape up!
We understand that paid influencers like this hotel. The staff is just the right amount of unfriendly, creating a general sense of insecurity. Hipster service deluxe. You don't feel particularly welcome anywhere. The hotel's design itself is nice, of course. That's where the money has been spent, clearly. Everything looks good in pictures. But a hotel is about so much more. A good hotel experience should create a sense of security, exclusivity, privacy, and where all visitors feel seen. There is none of that at The Hoxton. Shape up!
於 2023 年 10 月住了 1 晚
Javier Tirado, Guest Services Manager 於 2023年10月31日回覆
Hola Johan,thank you for choosing the Hoxton Poblenou for your recent stay in our city and for taking the time to share your experience with us.We are a new hotel in this vibrant location and we take every review as an opportunity to learn, grow and improve our services, and for this we thank you.We love reading that you enjoyed the interior design of our hotel. We put the heart on every detail to make your stay unique and special.However, we can see the review is not really positive in regards of our staff and we would like to know what could have been done better. If you wish to discuss further please contact directly us. We will take actions on our teams in order to prevent this situation in the future, and we would like to welcome you back very soon to show you the best Hox return, please feel free to reach us out for your next visit to Barcelona.We will be waiting for you!Cheers,Javier

10/10 有夠讚

Manuel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
El servicio de los empleados del hotel fue impecable y excelente de A , en especial de Mauro que fue muy servicial y atento. Estamos encantados con las facilidades del hotel, el cuarto es espectacular, super comodo y limpio. Cuando vuelva a Barcelona vuelvo a quedarme en este hotel que para mi es cinco estrellas 🌟 ✨️
於 2023 年 10 月住了 2 晚

10/10 有夠讚

FS

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very impressive bedding and accommodation; and the staff are super friendly and very cosmopolitan and hip/cool! I’ll stay again here when I’m in Barcelona !
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Greg

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awkward entrance for cabs, vans, tour pickups. Staff was great about calling cabs for us.
於 2023 年 10 月住了 9 晚

8/10 不錯哦

Maria Grace Madeline

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A lovely hotel with friendly service and a fantastic atmosphere. Would have given this hotel 5 stars except that the pool is quite small and you have to book sessions.If you have a large hotel like this then a larger pool would be in order or a separate pool that does not bar tables around it. Only an extrovert would want to have a swim with an audience gazing at them.
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Kevin

於 2023 年 10 月住了 3 晚

4/10 不太好

Krzysztof

於 2023 年 10 月住了 4 晚
Javier Tirado, Guest Services Manager 於 2023年10月31日回覆
Hello Krzystof, I am sorry to hear that we did not meet your expectations. We take very seriously our guest’s feedback.Please feel free to contact us anytime. Cheers,

8/10 不錯哦

Hugues

家庭旅遊
Lousy Room service
於 2023 年 10 月住了 6 晚
Javier Tirado, Guest Services Manager 於 2023年10月10日回覆
Hola HuguesThanks for reviewing your stay! Happy to read you enjoyed your time wit us.Whenever you plan to visit Barcelona again, feel free to use the code COMEBACK on our website which will gift you a 15% discount on your final rate, hopefully it won’t be too long until your next visit.We will be waiting for you.Cheers,Javier

6/10 一般般

Jennifer

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Property itself great like all other Hoxton’s, location isn’t if coming for leisure. Room service arrived cold and without tray so passing plates through doors doesn’t work. Great trip but would stay elsewhere next time.
於 2023 年 10 月住了 3 晚
Javier Tirado, Guest Services Manager 於 2023年10月31日回覆
Hello Jennifer, I am sorry to hear that we did not meet your expectations. We take very seriously our guest’s feedback. We are sad to see that your experience with room service was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Please feel free to contact us anytime. Thank you for choosing to stay with us. Cheers,