Lobby sitting area

Reviews of Mercure Sydney Bankstown

4 out of 5
Mercure Sydney Bankstown
Cnr Mona Street And Greenfield Parade, 8, Bankstown, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 421 out of 1001 reviews" "
Rating 8 - Good. 398 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mercure Sydney Bankstown on 2024/3/27
Dear Anthony,Thank you for your fantastic rating! We're thrilled to hear that you had a perfect experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay in the future!Warm Regards,Mercure Sydney Bankstown

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay for money
Stayed 3 nights in Feb 2024
Response from Mercure Sydney Bankstown on 2024/2/18
Dear Nigel, Thank you for choosing Mercure Bankstown and for taking the time to share your feedback.We are delighted to hear that you found our hotel to be the best value for money. Providing excellent value and ensuring our guests have a comfortable and enjoyable stay is always our priority.Your positive review is greatly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,The Team at Mercure Bankstown

8/10 Good

Ellen

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mercure Sydney Bankstown on 2024/2/14
Dear Ellen,Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear that you had an overall positive experience.If there's anything specific that you feel could have been improved, please don't hesitate to let us know. Your satisfaction is our priority, and we're always looking for ways to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,Mercure Sydney Bankstown

8/10 Good

Sara-Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for the location. Reception Staff were professional but not really friendly. Didn’t really feel welcome. Restaurant staff were really lovely.
Stayed 1 night in Jan 2024
Response from Mercure Sydney Bankstown on 2024/1/28
Dear Sara-Jane,Thank you for choosing Mercure Sydney Bankstown and for taking the time to provide your feedback. We're pleased to hear that you found our location convenient and that the restaurant staff made a positive impression on your experience.However, we're sorry to learn that you didn't feel as welcomed by the reception staff. Providing a warm and friendly atmosphere is essential to us, and we appreciate your honest feedback. Rest assured that we will address this matter with our team to ensure a more welcoming experience for all guests.We value your insights as they help us continually improve our services. If you have any additional comments or suggestions, please feel free to share them.We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Kind regards,The Mercure Sydney Bankstown Team

10/10 Excellent

Huajian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mercure Sydney Bankstown on 2024/1/28
Dear Huajian,Thank you so much for your fantastic rating of 100 out of 100! We are thrilled to hear that you had an exceptional experience during your stay at Mercure Sydney Bankstown. Our team strives to provide the best service possible, and it's always rewarding to know that our efforts have been appreciated.If you have any specific comments or suggestions you'd like to share about your stay, we would love to hear them. Your feedback helps us continuously improve our services and offerings.We appreciate your support, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,The Mercure Sydney Bankstown Team

10/10 Excellent

sylvia

Curtains in the room all ripped
Stayed 1 night in Dec 2023
Response from Mercure Sydney Bankstown on 2024/1/28
Dear Sylvia,Thank you for taking the time to share your feedback with us. We appreciate your high rating and the opportunity to address the concern you raised regarding the curtains in your room.We sincerely apologise for any inconvenience caused by the ripped curtains. Please rest assured that we take this matter seriously, and we will investigate and rectify the issue promptly. Our aim is to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short in this instance.Your feedback is invaluable as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, providing you with an enhanced experience that reflects our commitment to excellence.Thank you for choosing to stay with us.Kind regards,The Mercure Sydney Bankstown Team

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to Food & Drinks only had to catch a lift down to a fabulous choice of restaurants. Oh, free parking was a bonus.
Stayed 3 nights in Dec 2023
Response from Mercure Sydney Bankstown on 2024/1/28
Dear John,Thank you for choosing Mercure Sydney Bankstown for your recent stay and for taking the time to share your experience. We are delighted to hear that you enjoyed the convenience of our hotel's location, with easy access to a fabulous choice of restaurants. It's wonderful to know that you appreciated the added bonus of free parking.We strive to provide a comfortable and convenient experience for our guests, and your positive feedback is truly appreciated. If there's anything specific you loved about the restaurants or any suggestions you might have, feel free to share them.We look forward to welcoming you back for another enjoyable stay.Best regards,The Mercure Sydney Bankstown Team

10/10 Excellent

Yeshey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and nice staff
Stayed 1 night in Dec 2023
Response from Mercure Sydney Bankstown on 2024/1/28
Dear Yeshey,Thank you for choosing to stay at Mercure Sydney Bankstown and for sharing your positive feedback. We are delighted to hear that you found our hotel good and our staff nice. Providing a pleasant and comfortable experience for our guests is our priority, and your kind words are truly appreciated.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your stay or any suggestions you might have, feel free to share them.Best regards,The Mercure Sydney Bankstown Team

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Sydney Bankstown on 2024/1/28
Dear Eileen,Thank you so much for your fantastic rating of 100 out of 100! We are thrilled to hear that you had an exceptional experience during your stay at Mercure Sydney Bankstown. Our team strives to provide the best service possible, and it's always rewarding to know that our efforts have been appreciated.If you have any specific comments or suggestions you'd like to share about your stay, we would love to hear them. Your feedback helps us continuously improve our services and offerings.We appreciate your support, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,The Mercure Sydney Bankstown Team

2/10 Terrible

Jack

Disliked: Staff & service
over 45minutes to check in, reservation was apparently not in Mercure system
Stayed 1 night in Dec 2023
Response from Mercure Sydney Bankstown on 2023/12/10
Dear Jack, Thank you for sharing your recent experience with us. We sincerely apologise for the extended wait during check-in and the inconvenience caused by the reservation issue. This is certainly not the level of service we aim to provide.We appreciate your understanding and patience. Please be assured that we will investigate the reservation matter to prevent such occurrences in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust on a future visit.Thank you for choosing Mercure Bankstown. We look forward to the chance to make amends.Best regards,Mercure Sydney Bankstown

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mercure Sydney Bankstown on 2023/12/10
Dear Gregory, Thank you for taking the time to share your perfect rating! We are delighted to hear that you had a flawless experience during your stay at Mercure Bankstown.Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. If there's anything specific that stood out to you or if you have any additional comments, we'd love to hear more.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Mercure Sydney Bankstown

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Mercure Bankstown. The biggest issue was the association with the sports club. I had a 17yr old daughter with me, and she was not even allowed to walk to the hotel lifts without being accompanied by an adult. (not always possible) Extremely frustrating. My daughter felt like an outcast, not even being able to walk around the hotel.
Stayed 2 nights in Nov 2023
Response from Mercure Sydney Bankstown on 2023/12/5
Dear Jeffrey,Thank you for choosing Mercure Bankstown for your recent stay, and for taking the time to share your feedback. We're pleased to hear that you enjoyed your overall stay.We sincerely apologise for any inconvenience caused by the policy related to the sports club association. Your feedback is invaluable, and we will certainly review this aspect to ensure a more comfortable experience for all our guests, including families.We appreciate your understanding, and we hope that despite this challenge, you were able to enjoy the other aspects of your stay. If your travels bring you back to Mercure Bankstown, we would love the opportunity to welcome you again.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Anthony

Traveled with partner
Friendly staff clean room and convenience.
Stayed 1 night in Nov 2023
Response from Mercure Sydney Bankstown on 2023/11/30
Dear Anthony,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our staff friendly, the room clean, and the overall experience convenient.Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Thank you for choosing our hotel.Warm regards,Mercure Sydney Bankstown

8/10 Good

rick

Business traveler
Location is fantastic
The rooms very average, but the location is fantastic
Stayed 2 nights in Nov 2023
Response from Mercure Sydney Bankstown on 2023/11/23
Dear Rick,Thank you for sharing your feedback with us. We're pleased to hear that you found our location fantastic.We appreciate your comments about the rooms, and we'll certainly take them into consideration as we continuously strive to enhance our guest experience. If there are specific details about the room or any other aspects you'd like to share, please feel free to provide more information.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Thank you for choosing our hotel.Warm regards,Mercure Sydney Bankstown

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking at check in is confusing. Otherwise, an excellent hotel
Stayed 1 night in Nov 2023
Response from Mercure Sydney Bankstown on 2023/11/12
Dear Steve,Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you had an excellent experience overall.We apologise for any confusion you experienced with parking during check-in. Your feedback is valuable to us, and we will certainly review our parking procedures to ensure a smoother and more straightforward process for our guests.We appreciate your understanding, and we're glad that the rest of your stay was enjoyable. If there's anything else you'd like to share or if there are specific suggestions you have for improvement, please feel free to let us know.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Robert

Business traveler
Liked: Staff & service, room comfort
Stayed 16 nights in Oct 2023
Response from Mercure Sydney Bankstown on 2023/11/12
Dear Robert, Thank you for taking the time to leave such a fantastic review and for giving us a perfect 10 out of 10! We're thrilled to hear that your stay with us exceeded your expectations.It's always a pleasure to know that our guests had a wonderful experience. If there's anything specific that stood out to you or any particular team member who made your stay memorable, we would love to hear more about it.We appreciate your positive feedback and look forward to the opportunity to welcome you back for another exceptional stay in the future. If there's anything you'd like to share or any preferences you have for your next visit, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/10/9
Dear Ben, Thank you for choosing to stay at our hotel, and for taking the time to share your wonderful 5 out of 5 rating! We're delighted to know that you had a fantastic experience during your stay.Providing excellent service and a comfortable environment is our top priority, and it's rewarding to receive such positive feedback.If there's anything specific you'd like to highlight about your stay or any suggestions for how we can make your future visits even more enjoyable, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy
Stayed 1 night in Oct 2023
Response from Mercure Sydney Bankstown on 2023/10/8
Dear Kevin,Thank you for choosing to stay at our hotel and for sharing your feedback. We're pleased to hear that your stay was safe and easy, which are two important factors in creating a comfortable and enjoyable experience for our guests.If there's anything specific you'd like to highlight about your stay or any suggestions for how we can make your next visit even more convenient, please feel free to share. We look forward to welcoming you back in the future for another pleasant stay.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fantastic
Stayed 2 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/10/8
Dear Marie, Thank you for choosing our hotel for your stay, and for sharing your fantastic feedback! We are thrilled to hear that everything was fantastic during your visit.Our team is dedicated to providing exceptional service and ensuring our guests have a memorable experience, and it's always rewarding to know when we've succeeded.If there's anything specific you'd like to highlight about your stay or any suggestions for how we can make your next visit even more outstanding, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of dining options as it’s above the Bankstown Sports Club. Easy to get to and parking included. I’ll be booking there again on my next Sydney trip.
Response from Mercure Sydney Bankstown on 2023/10/8
Dear Paul, Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you enjoyed the convenience of our location, with lots of dining options available above the Bankstown Sports Club, easy accessibility, and included parking.We are thrilled to know that you plan to book with us again for your next trip to Sydney. We look forward to welcoming you back and providing you with another enjoyable stay. If there's anything specific you'd like to experience during your next visit, please don't hesitate to let us know.Warm regards,Mercure Sydney Bankstown

8/10 Good

Jeffrey, Deakin

Business traveler
Liked: Cleanliness, staff & service, amenities
Despite ongoing renovations staff were amazing at reception
Stayed 1 night in Oct 2023
Response from Mercure Sydney Bankstown on 2023/10/8
Dear Jeffrey,Thank you for choosing to stay at our hotel and for sharing your feedback. We greatly appreciate your understanding and positive comments regarding our staff at the reception, despite the ongoing renovations.Our team is dedicated to providing excellent service, and it's heartwarming to know that they made your stay enjoyable. We are actively working on the renovations to enhance our facilities, and your feedback motivates us to continue delivering exceptional service.If there's anything specific you'd like to highlight about your stay or any suggestions for how we can make your next visit even better, please feel free to share. We hope to have the opportunity to welcome you back in the future for an even more pleasant experience.Warm regards,Mercure Sydney Bankstown

8/10 Good

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly quiet, for a hotel based in a sports club! Great restaurants, handy location for my purposes (and not far from the centre, 15 mins or so by train). Bit weird going through security to get in, but good service, nice and clean, and the rooms are well-specced for the price.
Stayed 4 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/10/5
Dear Alan,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you had a positive experience during your visit.We understand that the security measures might seem a bit unusual, but they are in place to ensure the safety and comfort of all our guests. We're pleased to know that you appreciated the quiet atmosphere, great restaurants, and convenient location for your purposes, including its proximity to the city center via the train.Maintaining a high standard of cleanliness and providing well-equipped rooms at a reasonable price are important to us, and we're glad to hear that you found your room to be well-specced.Thank you for your kind words, and we look forward to welcoming you back in the future. If there's anything specific you'd like to experience during your next stay, please do not hesitate to let us know.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Lai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything within walking distance. Friendly service.
Stayed 3 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/10/5
Dear Lai,Thank you for choosing to stay at our hotel and for taking the time to leave your feedback. We're thrilled to hear that you found our location convenient, with everything within walking distance.Our team takes pride in providing friendly service to ensure our guests have a pleasant stay, and we're delighted that you experienced just that.If you have any further comments or if there's anything specific you'd like to share about your stay, please don't hesitate to reach out. We hope to welcome you back in the future and provide you with another enjoyable experience.Warm regards,Mercure Sydney Bankstown

8/10 Good

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
The Bankstown Sports Club which is connected to the hotel is amazing.
Stayed 2 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/10/5
Dear Maryanne,Thank you for choosing to stay at our hotel, and for sharing your feedback. We're delighted to hear that you had an amazing stay with us, and that you enjoyed the Bankstown Sports Club, which is connected to our hotel.It's wonderful to know that you had a positive experience, and we appreciate your kind words. If there's anything specific you'd like to highlight about your stay or any suggestions for how we can make your next visit even better, please feel free to share.We look forward to welcoming you back in the future and providing you with another enjoyable experience.Warm regards,Mercure Sydney Bankstown

8/10 Good

Helen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we had the choice of so many Vietnamese restaurants in the local area. Not very happy about problematic access into the parking area. No direct lift to levels P1 and P2 is a definite negative for the property. Also, with building works in foyer and with the lift near Mercure reception being blocked off, we had to go out into the street and enter the car park under the boom gate for cars. We did note that on one occasion however, Sports Club staff we near the glass lifts allowing parking access.....but not when we left this morning.
Stayed 4 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/28
Dear Helen,Thank you for sharing your feedback regarding your recent stay with us at Mercure Sydney Bankstown.We're pleased to hear that you enjoyed the variety of Vietnamese restaurants in the local area. However, we sincerely apologise for the inconvenience you experienced with parking access and the ongoing building works. Your feedback is valuable to us, and we'll certainly take your comments into consideration as we continue to improve our services and facilities.We appreciate your understanding and hope that you will choose to stay with us again in the future. If there's anything specific you'd like to address or if you have any further comments, please feel free to reach out to us directly.Warm regards,Mercure Sydney Bankstown

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/26
Dear Frederick, Thank you for taking the time to leave us a review and for choosing to stay at Mercure Sydney Bankstown. We're pleased to see that you had an enjoyable experience during your stay. Your feedback is important to us as it helps us make improvements where needed.If there are any specific aspects of your stay that you feel could have been better or if you have any suggestions for us, please feel free to share them. We always strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Mercure Sydney Bankstown

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is part of Bankstown Sports offering a variety of first class, reasonably priced dining and entertainment options.
Stayed 5 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/26
Dear Stephen,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed the variety of dining and entertainment options available at Bankstown Sports Club during your stay at Mercure Sydney Bankstown.Should your future travels bring you back to the area, we'd be thrilled to welcome you for another enjoyable stay. If there's anything specific you'd like to experience or any requests you may have, please don't hesitate to reach out.Warm regards,Mercure Sydney Bankstown

6/10 Okay

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This Mecure is located inside Bankstown Sporting club in which every time you enter you have to show a pass. We could hear people in the next rooms talking and swearing. The walls are too thin. No real pressure on the fourth floor shower. The foyer is a construction site. Not what we expected at all.
Stayed 5 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/20
Dear Robert, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologise for any inconvenience you experienced during your visit.We are actively working to address the noise concerns and are exploring solutions to enhance soundproofing between rooms. We also apologise for the construction work in the foyer; we understand this can be disruptive and appreciate your patience as we improve our facilities.We hope you will consider staying with us again in the future so we can provide you with a more enjoyable experience. Your comfort is important to us, and we will do our utmost to make your next stay a better one.Warm regards,Mercure Sydney Bankstown

8/10 Good

David

Liked: Cleanliness, amenities
This is a quiet and clean hotel with modern facilities. BUT NOTE: the one small lift from the reception area down to the basement car park is inadequate, slow and seems to be in poor condition.
Stayed 2 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/19
Dear David,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We're pleased to hear that you found our hotel to be quiet, clean, and equipped with modern facilities.Your feedback regarding the lift is important to us, and we apologise for any inconvenience it may have caused. We will certainly look into this matter to ensure the lift operates smoothly and efficiently for our guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Room was clean and good facilities. Enjoyed stay.
Stayed 2 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/17
Dear Gabrielle,Thank you so much for sharing your positive feedback with us! We're thrilled to hear that you had a great stay and that you found your room clean with good facilities. Our team works hard to ensure our guests have a comfortable experience, and it's rewarding to know that we succeeded during your visit.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any specific preferences for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them.Warm regards,Mercure Sydney Bankstown

6/10 Okay

Christine

Stayed 1 night in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/17
Dear Christine,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your honesty in rating your experience, and we're sorry to hear that it didn't meet your expectations entirely.Your feedback is valuable to us as we continuously strive to improve our services. If you have any specific comments or suggestions on how we can enhance your experience and earn a higher rating during your next visit, please feel free to share them with us. We're here to listen and make your future stays more enjoyable.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that warrants a higher rating.Warm regards,Mercure Sydney Bankstown

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is close by
Stayed 1 night in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/8
Dear Ryan,Thank you for taking the time to review your recent stay with us. We're delighted to learn that our location suited your needs, making it easy to access everything you required during your stay.Your feedback is greatly appreciated, and it helps us continually improve our services to enhance the overall experience for our guests. If there are any specific aspects you believe we can work on to make your next stay even more enjoyable, please don't hesitate to share them with us.We look forward to welcoming you back to our hotel in the future. If you have any questions or require assistance with your next reservation, please feel free to reach out to us.Best regards,Mercure Sydney Bankstown

8/10 Good

Steve, McLaren Flat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything's here. If driving here make sure you navigate to the Mona St entry otherwise baggage is a pain
Stayed 4 nights in Sep 2023
Response from Mercure Sydney Bankstown on 2023/9/5
Dear Steve,Thank you for choosing our hotel for your recent stay and taking the time to leave a thoughtful review. We're delighted to hear that you found our hotel to have everything you needed during your visit.We appreciate your feedback about navigating to the Mona St entry, and we'll certainly consider this for further improvements. Your satisfaction is essential to us, and we're committed to providing a seamless experience for our guests.We hope to welcome you back to our hotel in the future and provide you with an even more comfortable stay. If you have any specific suggestions or requests for your next visit, please feel free to share them with us.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mercure Sydney Bankstown on 2023/9/5
Dear Kellie,Thank you so much for your fantastic 5-star rating and for choosing to stay with us! We're thrilled to hear that you had an outstanding experience during your time at our hotel.Your positive feedback means the world to us, and it serves as a great motivation for our team. We're delighted to have met your expectations, and we hope to have the pleasure of welcoming you back in the future.If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your comfort and satisfaction.Warm regards,Mercure Sydney Bankstown

8/10 Good

Joanne

Stayed 1 night in Aug 2023
Response from Mercure Sydney Bankstown on 2023/8/30
Dear Joanne, Thank you for choosing to stay at our hotel and for taking the time to provide your feedback. We're glad to see that you had a good experience overall during your stay, and we appreciate your rating of 8 out of 10. Your input is valuable to us as it helps us identify areas where we can continue to improve and provide an even better experience for our guests. If there's anything specific you enjoyed or any suggestions you might have, please don't hesitate to share. We hope to have the pleasure of welcoming you back in the future for an even more exceptional stay.Best regards,Mercure Sydney Bankstown

10/10 Excellent

Gulvinder Singh, Selangor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd visit to this property and we enjoyed our stay here
Stayed 1 night in Aug 2023
Response from Mercure Sydney Bankstown on 2023/8/30
Dear Gulvinder,Thank you for choosing to stay with us again and for sharing your positive feedback. We're delighted to hear that you enjoyed your second visit to our property. It's always a pleasure to welcome back returning guests. If there's anything specific that made your stay enjoyable or any areas where we can further enhance your experience, please feel free to let us know. We look forward to hosting you again in the future.Best regards,Mercure Sydney Bankstown

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2023
Response from Mercure Sydney Bankstown on 2023/8/30
Dear Linda, We truly appreciate your positive feedback regarding your recent stay with us. It's wonderful to hear that everything met your expectations and you had a great experience. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.Best regards,Mercure Sydney Bankstown

8/10 Good

Phill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very handy to have our Motel Room in the same facility as the Elvis Festival to make it easy for my aging Mother.
Stayed 1 night in Aug 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Phil,We appreciate your review of your recent stay at Mercure Sydney Bankstown. We're delighted to hear that our convenient location, especially in relation to the Elvis Festival, made your visit easier, especially for your aging mother.It's wonderful to know that our accommodations suited your needs and added to the overall comfort of your stay. We always strive to provide a convenient and enjoyable experience for all of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you and your family back for another pleasant stay in the future. If there's anything specific we can do to ensure an even better experience next time, please let us know.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Allison,Thank you for taking the time to share your positive feedback about your recent stay at Mercure Sydney Bankstown. We are thrilled to receive your 5 out of 5 rating and to hear that you had an excellent experience during your time with us.It's wonderful to know that you enjoyed your stay and that our accommodations met your expectations. Our team works hard to provide exceptional service and a comfortable environment for all our guests.Your kind words and high rating mean a lot to us, and we truly appreciate your support. We hope to have the pleasure of hosting you again on your next visit to the area. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Mercure Sydney Bankstown

6/10 Okay

Ryan

Stayed 1 night in Aug 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Ryan,Thank you for taking the time to provide your feedback regarding your recent stay at Mercure Sydney Bankstown. We appreciate your honest rating and your valuable insights.We're glad to see that you had an overall satisfactory experience during your stay. Your feedback is important to us as it helps us identify areas where we can improve and enhance our guests' experiences. We take your comments to heart and will use them to make necessary adjustments and ensure a better stay for all our guests.If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. We value your input and look forward to the opportunity to exceed your expectations in the future.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay.Best regards,Mercure Sydney Bankstown

8/10 Good

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 2 nights in Jul 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Paula,Thank you for taking the time to share your feedback and for choosing to stay at Mercure Sydney Bankstown. We're pleased to see that you had a positive experience during your recent visit and that you rated us with 4 out of 5 stars.We're glad that you enjoyed your stay overall, and your feedback is important to us as we continuously strive to improve and enhance our guests' experiences. If there were specific aspects of your stay that you particularly liked or areas where you feel we could have done better, please don't hesitate to let us know.We appreciate your support and hope to have the opportunity to welcome you back for another pleasant stay in the future. If you have any further comments or suggestions, please feel free to reach out.Thank you once again for choosing to stay with us.Best regards,Mercure Sydney Bankstown

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Andrew, Thank you for choosing Mercure Sydney Bankstown for your recent stay and for taking the time to share your feedback. We're delighted to hear that you had a positive experience with us, and we appreciate your 8 out of 10 rating.Your feedback is valuable to us as we continuously strive to provide a great experience for our guests. If there were any specific aspects of your stay that you particularly enjoyed or areas where you feel we could make improvements, please let us know. We're always looking for ways to enhance our services and facilities.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. If you have any further comments or suggestions, please don't hesitate to reach out.Thank you once again for choosing to stay with us.Best regards,Mercure Sydney Bankstown

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected
Stayed 4 nights in Jul 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear John, Thank you for your fantastic review and for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a wonderful experience during your stay at Mercure Sydney Bankstown.It's truly rewarding to know that you enjoyed your time with us. Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests. Your positive feedback encourages us to keep up the good work.If you ever plan to visit the area again, we would be delighted to welcome you back for another exceptional stay. Should you have any special requests or preferences for your next visit, please feel free to let us know.Thank you once again for your kind words and for choosing to stay with us. We look forward to serving you again in the future.Best regards,Mercure Sydney Bankstown

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The club and accommodation were all under the same roof. Good restaurant and food.
Stayed 1 night in Jun 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Ian,Thank you for taking the time to share your experience at Mercure Sydney Bankstown. We're delighted to hear that you enjoyed the convenience of having the club and accommodation all under the same roof. It's great to know that you appreciated our restaurant offerings and the quality of the food.Your feedback is valuable to us, and we're glad we could contribute to a positive stay. If there's anything specific you loved about our restaurant or any suggestions you might have for improvement, please feel free to share.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Mercure Sydney Bankstown

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very helpful, good clean rooms.
Stayed 2 nights in Jun 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Pauline,Thank you for choosing Mercure Sydney Bankstown for your recent stay and for your fantastic 5-star rating! We're delighted to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we're thrilled to know that you enjoyed your time at our hotel. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Jaimison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Jamieson,Thank you for choosing Mercure Sydney Bankstown for your recent stay and for your fantastic 5-star rating! We're delighted to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we're thrilled to know that you enjoyed your time at our hotel. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and efficient service. I have no negative comments to make.
Stayed 1 night in Jun 2023
Response from Mercure Sydney Bankstown on 2023/8/14
Dear Margaret,Thank you for choosing Mercure Sydney Bankstown for your recent stay and for your fantastic 5-star rating! We're delighted to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we're thrilled to know that you enjoyed your time at our hotel. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Mercure Sydney Bankstown

2/10 Terrible

Kenneth R

Disliked: Cleanliness, staff & service, room comfort
Cold Showers Are terrrible!
The stay at Mercure Bankstown was terrible simply because there was no hot water for a shower! Not one night but two nights in a row my wife had to put upo with cold showers and his is a major hotel in our capital city!! I would like my money back because when questioned the receptionist carelessly said oh that happens sometimes. You just have to wait twenty minutes or more! Who can wait in a cold shower for the hot? Not good enough and I would like my money back Thank you!
Stayed 3 nights in May 2023
Response from Mercure Sydney Bankstown on 2023/11/21
Dear Kenneth, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you and your wife experienced during your stay. It's disheartening to learn about the lack of hot water, and we understand the frustration it caused.Please be assured that we take this matter seriously, and we will investigate and address the issue promptly to prevent any recurrence. Your comfort is our top priority, and we regret that we fell short of your expectations.We appreciate your understanding and hope for the opportunity to regain your trust in the future.Warm regards,Mercure Sydney Bankstown

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
No tea or coffee in my room
Stayed 1 night in May 2023