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Reviews of The Ritz-Carlton, Bali

5 out of 5
The Ritz-Carlton, Bali
Jalan Raya Nusa Dua Lot #3, Sawangan, Nusa Dua, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 282 out of 428 reviews" "
Rating 8 - Good. 92 out of 428 reviews" "
Rating 6 - Okay. 32 out of 428 reviews" "
Rating 4 - Poor. 11 out of 428 reviews" "
Rating 2 - Terrible. 11 out of 428 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jin Ju

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach beautiful Staff professional how to manage the issues Nice facility , overall well maintained
Stayed 5 nights in Mar 2024
Response from Revenue Management on 2024/3/28
Dear Jin Ju, Greetings from The Ritz-Carlton, Bali. It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Expedia with a nice review. The genuine care extended by our Ladies and Gentlemen indeed always makes the difference. We look forward to welcoming you back one day soon for another memorable stay here with us at 'your home away from home' at The Ritz-Carlton Bali. Best Regards, Revenue Management

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort service was awesome
Stayed 3 nights in Jan 2024
Response from Revenue Management on 2024/2/26
Dear Sybil,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

10/10 Excellent

Simmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort, highly recommended
Stayed 2 nights in Feb 2024
Response from Revenue Management on 2024/2/26
Dear Simmy,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True luxury
Stayed 6 nights in Jan 2024
Response from Revenue Management on 2024/2/26
Dear Elizabeth,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

8/10 Good

ILONA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything for the most part was excellent. Need to streamline checking in. It took too long and too many staff involved. Staff were very kind and helpful.
Stayed 3 nights in Jan 2024
Response from Revenue Management on 2024/2/26
Dear Ilona,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give good score post stay review through Expedia. We will ensure to provide the best personalized service for your next visit. We really appreciate your feedback.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise with an amazing Staff.
Absolutely amazing! The property is gorgeous. Top notched service and attention to details from the incredible staff. The pool was lovely with a few restaurants to select from. I really appreciated the buggy available readily to take you anywhere around the property. Free activities were available for guests and partial spa facilities as well. The daily breakfast buffet had so many choices and a soup bar. The room was spacious, and super clean. It was a definite place to relax and you never want to leave.
Lobby View
Spacious Room
Cabana Life
Stayed 2 nights in Jan 2024
Response from Revenue Management on 2024/2/27
Dear Joyce,Greetings from The Ritz-Carlton, Bali. It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Hotels.com review with amazing review. The genuine care extended by our Ladies and Gentlemen indeed always makes the difference and hope you will cherish for a long time the great memories at our resort. We look forward to welcoming you back one day soon for another memorable stay here with us at 'your home away from home' at The Ritz-Carlton Bali. Best Regards, Revenue Management

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful and I enjoyed my stay
Stayed 4 nights in Jan 2024
Response from Revenue Management on 2024/1/12
Dear Mubarak, Greetings from The Ritz-Carlton, Bali.Thank you for sharing your stay experience through Expedia review. Also Thank you for recognizing the level of personalized service and genuine care by our Ladies & Gentlemen. We hope to have the opportunity to welcoming you back to The Ritz-Carlton Bali.Best Regards,Revenue Management

10/10 Excellent

Fenil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and hospitable team at RCB
All the people associated with RCB are amazing and property is ***** Wonderful memories
Stayed 5 nights in Dec 2023
Response from Ach Zulfikar Fauzi on 2024/1/12
Dear Fenil,Greetings from The Ritz-Carlton Bali. Thank you for your time in sharing your stay experience through Hotels.com and thank you so much for recognizing the level of personalized service and genuine care delivered by our ladies & gentlemen.We hope to have the opportunity to welcome you back & create another RC memories in the near future at The Ritz-Carlton, Bali.Best Regards,Revenue Management

10/10 Excellent

Christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Revenue Management on 2024/2/26
Dear Christie,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through Expedia.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible stay. The property was stunningly beautiful, my room was large, comfortable and well appointed. The staff were incredibly helpful, friendly and welcoming. Doesn’t get better than this!
Stayed 3 nights in Nov 2023
Response from Ach Zulfikar Fauzi on 2023/12/1
Dear Mariam, Greetings from The Ritz-Carlton, Bali.Thank you for your time in sharing your stay experience through Expedia review. Also Thank you for recognizing the level of personalized service and genuine care by our Ladies & Gentlemen.We look forward to welcoming you back to The Ritz-Carlton BaliBest Regards,Revenue Management

10/10 Excellent

Stephanie

Stayed 5 nights in Nov 2023
Response from Ach Zulfikar Fauzi on 2023/11/24
Dear Stephanie,Greetings from The Ritz-Carlton, BaliThank you so much for taking the time to give perfect score post stay review through hotels.com.We hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty of the design and the flowers. Staff friendly
Stayed 9 nights in Nov 2023
Response from Ach Zulfikar Fauzi on 2023/11/10
Dear Angela,Greetings from The Ritz-Carlton BaliIt was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Expedia and thank you so much for recognizing the level of personalized service and genuine care delivered by our ladies & gentlemen.It was our honor to have you as our guests, and we hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,ZulRevenue Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz Carlton standard is well and truly maintained in the Nusa Dua resort. Beautiful property makes you feel relaxed when you arrive, welcome staff excellent, Restaurants are great quality - I must compliment one of the exec Chef Abi who ran a great team of chefs and service staff and one of his junior Staff Bernadetta was smiling every day and was so helpful also. Spacious rooms with everything you need, even access to lagoon pools.
Stayed 7 nights in Oct 2023
Response from Ach Zulfikar Fauzi on 2023/11/15
Dear Michael,Greetings from The Ritz-Carlton, Bali.It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Expedia review.The genuine care extended by our Ladies and Gentlemen indeed always makes the difference and hope you will cherish for a long time the great memories at our resort. and thank you so much for recognizing the level of personalized service and genuine care delivered by Executive Chef Abi & team and also Bernadetta. We look forward to welcoming you back one day soon for another memorable stay here with us at 'your home away from home' at The Ritz-Carlton Bali.Best Regards,Revenue Management

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Room too old no update and Sound insulation is too poor
Stayed 4 nights in Oct 2023
Response from Ach Zulfikar Fauzi on 2023/11/15
Dear David,Greetings from The Ritz-Carlton, BaliThank you so much for your feedback about our resort during your stay with us. We really appreciate the details you shared with us about room condition where we can improve.It is our honor to have you as our guests, and we hope to have the opportunity to welcome you back to The Ritz-Carlton Bali in the near future.Best Regards,Revenue Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ach Zulfikar Fauzi on 2023/11/16
Dear Valued Guest,Greetings from The Ritz-Carlton BaliThank you for staying with us & give the perfect score through hotels.com platform.We look forward to welcoming you back at our resort.Best Regards,Revenue Management

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at Ritz Carlton
Swimming pool was too busy, too noisy and other guests were rude. Our belongings were moved and our chairs/sun beds taken over despite us being away from the pool for a short time.
Stayed 2 nights in Sep 2023
Response from Ach Zulfikar Fauzi on 2023/11/16
Dear Our Valued Customer,Greetings from The Ritz-Carlton Bali.Thank you for sharing your valuable and constructive feedback through hotels.com.Please accept our sincerest apologies for all the un-pleasant circumstances encountered during your stay especially in regards with pool situation during the busy period. We definitely appreciate your feedback to improve our services to the next level.Once again Thank you and We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Revenue Management

10/10 Excellent

Aida, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Ach Zulfikar Fauzi on 2023/11/15
Dear Aida,Thank you for staying at The Ritz-Carlton, Bali.Hope you have a wonderful experience during your stay with us.Once again thank you and look forward to welcoming you back at The Ritz-Carlton, BaliWarm Regards,Ach Zulfikar FauziRevenue Management

10/10 Excellent

deb

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome setting. Breath taking views. Very clean. It’s the Ritz
Stayed 5 nights in Sep 2023

10/10 Excellent

Salim, dacula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds and impeccable service is what you'll encounter at The Ritz-Carlton in Bali. I wish there were more restaurants and the beach was swimable and cleaner. But the great service will ease away all your minor gripes. Had a wonderful time!
Stayed 3 nights in Sep 2023

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service
Excellent service a stunning breakfast one of the best places I have stayed at in Bali
Stayed 4 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful experience
We had a lovely and memorable experience at the Ritz Carlton Bali. The entire staff was excellent from beginning to end and the resort was just beautiful. Thank you for the wonderful experience. We would love to come back to Bali again and stay at the Ritz Carlton Resort.
Stayed 3 nights in Aug 2023

10/10 Excellent

Emine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to enjoy your vacation
Stayed 4 nights in Aug 2023

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Anmol Deep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

chia ching

Stayed 4 nights in Jun 2023

10/10 Excellent

Haiying

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 3 nights in Jun 2023

6/10 Okay

Aaron

Stayed 2 nights in Jun 2023

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service
The property was amazing, the staff were fantastic, very friendly, professional and went out of their way to make our stay wonderful.
Stayed 2 nights in May 2023

10/10 Excellent

Gabriel, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

SURYAKANT

Stayed 3 nights in May 2023

8/10 Good

Serge, Glencoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Oanh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is big and beautiful
Stayed 4 nights in Mar 2023

10/10 Excellent

Simon, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Think ahead what customers need with all around winners. Rated 10 the most favourable hotel.
Stayed 3 nights in Mar 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

Patricia

Stayed 3 nights in Jan 2023

10/10 Excellent

Ilona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2023

6/10 Okay

Loc

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful property and great staff. However, upon checking into our room there was food left on the deck near the pool and the robes and towels had stains on them showing that they were overlooked and we’re not replaced. This made us a bit worry about the cleanliness of our room as certain amenities were not replenished as well.

2/10 Terrible

Kai

Disliked: Cleanliness, staff & service

6/10 Okay

John

10/10 Excellent

Priscilla

Stayed 3 nights in Nov 2022

10/10 Excellent

Charles Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The GM, all the hotel staff, room service food, restaurants - all excellent. Beyond their control was debris washed up on the beach from the Indian Ocean. We had a most enjoyable bday holiday! Thank you Ritz Carlton, Nusa Dua, Bali! You were attentive to every need of ours. Such class!
Stayed 6 nights in Oct 2022

10/10 Excellent

Kyung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service!
Stayed 7 nights in Sep 2022

6/10 Okay

Inie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Khalida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and beautiful quite rooms
Stayed 7 nights in Aug 2022

10/10 Excellent

JOAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Jul 2022

10/10 Excellent

Syed Nazim, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire Ritz Carlton Bali team really went out of their way to ensure my family had a great holiday, felt welcomed and would try to anticipate our needs. Very family friendly, can’t wait to visit again.
Stayed 10 nights in Jun 2022

10/10 Excellent

Yash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

6/10 Okay

Haydee, Emu Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel great service, staff were well trained and friendly. Junior suite were very spacious,good Closet space for two people, good bed and good seating space in the room and In very spacious terrace. The only disappointing issue was the old looking discoloured towels and bath robes which were meant to be white but were now looking gray and dirty, definitely not towels of a 5 star hotel. The tv Chanels were limited compared to other hotels. In the restaurants the food was amazing however they have very tall tables and low chairs that are uncomfortable to sit as the table was almost chest height. At he pool, towels were also old and some stained Staff allowed guests to leave their personal belongings on sun loungers for the whole day even when not using the space so made it difficult for new coming guests to find a gazebo as almost all were supposedly being used even though people had been gone for more than 2 hours. Hotel is nice but very big and almost have to walk long distances or take a buggy to get anywhere. Hydro pool is available for use for $30 per half hour which was a turn off
Stayed 4 nights in Apr 2022
Response from Hotel Management on 2022/4/26
Dear Valued guest, Greetings from The Ritz-Carlton, Bali Thank you for sharing your recent experience I will be sharing each mentioned point in regards with towel quality& tv channel with the appropriate division head in order to initiate the appropriate steps and take the corrective measures to immediately enhance the different areas of concerns so as to ultimately ensure that we further elevate our offerings and services. On behalf of our Ladies and gentlemen, I would like to thank you for your kind feedback and I look forward to have the opportunity to be welcoming you back on your next trip to Bali.

10/10 Excellent

Ledina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the Ritz is exceptionally nice, they go above and beyond their way to accomodate the guests and make them happy. I happened to celebrate my birthday during my stay there and they made sure I felt special. I am very grateful to many of them for their unique kindness and I hope I can go back and stay longer. Loved the pool, beach and beach grill restaurant. Food is great as well.
Stayed 7 nights in Apr 2022
Response from Hotel Management on 2022/4/26
Dear Valued Guest, Greetings from The Ritz-Carlton Bali! Thank you for your visit and for choosing our resort for your birthday celebration and my appreciation for your time in sharing how awesome your stay experience. I look forward to be welcoming you back in the very near future for another memorable stay and relaxing holidays at ``your new home away from home``, here with us at The Ritz-Carlton, Bali.