Dear William,Bonjour! Selamat Siang!Thank you for leaving your rating online.I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement.Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely yours,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

Dear Chih Ling,Bonjour! Selamat Siang!We are thankful for the review you posted online on Expedia.Learning that you thoroughly enjoy your stay and found it up to your expectations fills us with joy. The team will find your review very rewarding, and I am sure this will keep them motivated to strive better in the future.We thank you for sharing this with us and we cannot wait to welcoming you once again in Bali.Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

Dear Wong,Bonjour! Selamat Siang!Thank you for the review you posted on Hotels.com page of Sofitel Bali Nusa Dua Beach Resort.We are thrilled to learn that you thoroughly enjoyed your stay with us. It is always a pleasure to know that we could meet or even exceed our guests’ expectations and I will be more than happy to share it with our team.Thank you for staying with us and we look forward to seeing you again.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

Dear Valued Guests, Bonjour! Selamat Siang! Thank you very much for sharing the fantastic rating of your stay at Sofitel Bali Nusa Dua Beach Resort on Expedia. It is great to know that you had such a good time, enjoying the facilities and the Cousu Main services rendered, throughout your stay. We truly appreciate your recognition and support given through this review. We look forward to welcoming you back and we will make sure that your next stay will be as pleasant as the previous ones. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Shu Hui, Bonjour! Selamat Siang! Thank you for rating us online on Hotels.com. We appreciate the excellent rating you gave following your recent stay at our resort. We all always strive to craft a beautiful experience for all our guests and we are delighted to know that it was the case for you. We really look forward to being at your service again at the soonest. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! We very much appreciate the perfect rating you have shared following your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are delighted to learn that you had an excellent experience and thoroughly enjoyed your visit at our resort. It is always a pleasure and very encouraging to learn that our guests are satisfied with our resort and that we met all their expectations, as it is what we strive for every day. Thank you again for your kind rating and we hope to see you again soon for another Magnifique journey with us. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat siang! Thank you for sharing your genuine thoughts on Expedia following your recent stay with Sofitel Bali Nusa Dua Beach Resort. We are truly elated to see that you had a magnifique stay and that you loved the perfect location. At Sofitel, we always strive to provide the highest quality of services and facilities. Knowing that you could experience it yourself leaves us with joy. We cannot wait to welcome you back at Sofitel Bali Nusa Dua Beach Resort in not so distant future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guests, Bonjour! Selamat Siang! Thank you for posting a high rating on Expedia. It is indeed gratifying to learn that your overall stay was satisfying and could meet all your expectations. Thank you very much for choosing Sofitel and we hope to see you again in Bali. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear PEI-SHI, Bonjour! Selamat Siang! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort to spend your holiday with your precious family. We are thrilled to read your kind comments and that you had a memorable family trip. Your high praises toward our luxurious Villa, delicate food, beautiful beach and most of all the genuine hospitality shown by our ambassadors delight us even more. We cannot wait to welcome you back for another memorable holiday with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for choosing to stay at Sofitel Bali Nusa Dua Beach Resort during your holiday in Bali. It simply makes me happy to read that you very much loved our environment and beach. However, it saddened me to know that some part of your stay fell below your expectations and fluster your getaway with us. I have taken note of your remarks and please be ensured that I have specifically address these points to our Director of Rooms as well as our Director Engineering for their actions. We thank you for sharing this insight with us and I hope you could give us another chance to serve you better and showcase what we are capable of in terms of service. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Chiayu, Bonjour! Selamat Siang! Thank you for choosing to stay at Sofitel Bali Nusa Dua Beach Resort for your honeymoon escape. We are glad to find out that you thoroughly enjoyed your stay. At Sofitel, we always aim at delivering our cousu main service to all our guests and we would be happy to have another chance to let you experience once again a full Sofitel Magnifique Journey with us. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Fei-Chien, Bonjour! Selamat Siang! Thank you for sparing some of your time to review on our Hotels.com. We are elated to know that your overall experience was in par with your expectations and I strongly believe that your very good score will encourage us to maintain our high level of service in the future. We thank you for sharing with us and we look forward to your return! Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Shuyuan, Bonjour! Selamat Siang! Thank you for sharing your generous review online on Hotels.com. I was elated to know that you could thoroughly enjoy your stay and savor greatly the vast selections of food at Kwee Zeen for your breakfast. Indeed, our dedicated team always strive to pamper all of our guests to make them feel at home and knowing you love your stay delights us greatly. We thank you once more for sharing your remarks with us and we very much look forward to seeing you again in not too distant future. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Kit San, Bonjour! Selamat Siang! Thank you for sharing your comment online on Hotels.com. It pleases me to see the high rating you gave us which indicates that your stay was up to your expectations. At Sofitel, we always strive to ensure that all our guests are being well-taken care of and I am glad it was the case for you. We look forward to another chance of serving you better. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Iris, Bonjour! Selamat Siang! It makes us thrilled to read the review you posted online. We are overjoyed to see that you have had a totally wonderful stay with us. We always strive to give cousu main and personalized services to all of our guests to ensure their satisfaction and knowing that you could feel and enjoy it is truly rewarding. It will be a pleasure to have you back at Sofitel Bali Nusa Dua Beach Resort. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Yu, Bonjour! Selamat Siang! We very much appreciate the rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your stay was nothing but a satisfying one and that we were able to meet all your expectations. Thank you once more for the feedback and we hope to see you again soon. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Lo, Bonjour! Selamat Siang! Thank you for taking a moment to write us a review following your stay at Sofitel Bali Nusa Dua Beach Resort. We are excited to read the good comments you have given on our Magnifique interior and the quality of product and services you have had at our resort. At Sofitel, we always strive to shower our guests with luxury even from the moment they step in at our lobby. We do hope your experience is as fantastic as what you have dreamt of. We look forward to welcoming you back soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Aidan, Bonjour! Selamat Siang! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort as your preferred hotel in Nusa Dua Bali. We are lucky to have seen your review online on Hotels.com conveying how great your experience was at our resort. We are truly pleased knowing that you loved your stay and could enjoy the facilities and breakfast we offer; our juice live station in particular. We thank you once more for staying with us and we look forward to welcoming you back soon. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Laura Leung, Bonjour! Selamat Siang! We thank you for sharing your recent experience at Sofitel Bali Nusa Dua Beach Resort online on Expedia. We are glad to know that you took great pleasures from your swim out room as well as the extensive breakfast we prepared. We have also well noted your constructive comment and will bring it up to our Executive Housekeeper for immediate actions. At Sofitel, we always endeavour to create a memorable experience for our guest and knowing that it was the case for you makes us truly happy. We very much look forward to your next stay with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort and for posting a review on Hotels.com. I regret to read about the discomfort you felt during your stay and we hope it will not deter you from coming back to our resort. Should you wish to share more about your experience with us please do not hesitate to contact us. Thank you very much for sharing your sincere feedback and we hope we will have another chance to serve you better in the future. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! Thank you very much for sharing your great experience at Sofitel Bali Nusa Dua Beach Resort online on Hotels.com. We are very much delighted to learn that your stay with us could be nothing but Magnifique. Reading that you took great pleasures in your room as well as the extensive breakfast spread really makes us glad. We took note of your constructive remarks and please rest ensured that it has been shared accordingly to the respective teams especially to our Front Office Manager for his actions. With all being said, I hope it will not deter you from coming back to our resort and we look forward to accommodating you again soon. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, thank you for staying at Sofitel Bali Nusa Dua Beach Resort. We are pleased to read that you enjoyed your stay at our resort. It is always encouraging to learn that our guests are satisfied with our service what we strive for every day. Sincerely, Sylvain Pasdeloup – General Manager

ご利用ありがとうございます。今後のサービス向上のため、ご意見をお聞かせください !

亲爱的顾客， 非常感谢您将您的入住体验与我们分享！ 很荣幸您能入住我们酒店，希望有机会能再为您服务！

Dear Valued Guest, thank you for staying at Sofitel Bali Nusa Dua Beach Resort. We are pleased to read that you enjoyed your stay at our resort. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. Thank you for your support and we look forward to welcoming you back. Sincerely, Sylvain Pasdeloup – General Manager

亲爱的顾客， 非常感谢您将您的入住体验与我们分享！ 很荣幸您能入住我们酒店，希望有机会能再为您服务！

尊敬的客户， 我们很高兴地阅读您和您的家人享受的时光。您的宝贵意见对我们很重要，因为它们可以让我们保持高标准的质量，服务和舒适而索菲特巴厘岛努沙杜瓦海滩度假村是享有盛名。我们期待着欢迎你回来。 问候， Sylvain Pasdeloup 总经理

尊敬的客户， 我们高兴地读到您在我们的餐厅享用早餐。令人鼓舞的是，作为我们的客人的满意是我们的首要关注的问题。谢谢您的支持，我们期待着欢迎你回来。 真诚的， Sylvain Pasdeloup 总经理

尊敬的客户， 感谢您对索菲特巴厘岛努沙杜瓦海滩度假村的正面评论。我们很高兴地阅读你喜欢周到服务的工作人员，舒适的床，和食品质量。谢谢您的支持和期待着欢迎你回来。 真诚的， Sylvain Pasdeloup 总经理

尊敬的客户， 感谢您对索菲特巴厘岛努沙杜瓦海滩度假村的正面评论。我很高兴地阅读你喜欢我们的俱乐部Millésime好处。感谢您和我们住一起，我们希望再次见到你很快。 问候， Sylvain Pasdeloup 总经理

Dear Valued Guest, Thank you for your positive comments about Sofitel Bali Nusa Dua Beach Resort. We are pleased to read that you enjoyed our comfortable Sofitel MyBed and attentive service provided by the staff. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for staying with us and look forward to serving you again soon. Regards, Linda Purwanti Director of Quality

尊敬的客户， 感谢您选择留在索菲特巴厘岛努沙杜阿。虽然它是好的，知道你喜欢我们的海滨位置，房间的设计，游泳池和酒店设施，我们很抱歉，你觉得整体的服务没有走向更美好的居住体验为你做出贡献。感谢您的反馈，我们感谢你把这些问题对我们的关注，从而使我们有机会提高。我们希望能更好地为您服务，在您下次我们住在一起。 问候， Linda Purwanti Director of Quality

尊敬的客户， 感谢您选择留在索菲特巴厘岛努沙杜瓦海滩度假村。我们将不胜感激，如果你能在问候你的经验提供了更多的细节，作为一个简短的评论使我们很难有效地分析和改进。虽然有些打嗝可能遇到的;我们会一直尽最大努力解决任何问题，而客人和我们一起度假，我们高度重视，以确保所有客人都一视同仁。我们希望能更好地为您服务，在您下次我们住在一起。 问候， Tommy Trisdiarto 市场推广及传讯总监

尊敬的客户， 感谢您选择留在索菲特巴厘岛努沙杜瓦海滩度假村。我们将不胜感激，如果你能在问候你的经验提供了更多的细节，作为一个简短的评论使我们很难有效地分析和改进。虽然有些打嗝可能遇到的;我们会一直尽最大努力解决任何问题，而客人和我们一起度假，我们高度重视，以确保所有客人都一视同仁。我们希望能更好地为您服务，在您下次我们住在一起。 问候， Tommy Trisdiarto 市场推广及传讯总监

尊敬的客户， 感谢您对索菲特巴厘岛努沙杜阿海滩度假村的正面评价。我们很高兴听到你喜欢我们美丽的度假胜地，由工作人员提供周到的服务。我们希望很快再见到你。 的问候， Anie Kumalaningsih 质量总监

尊敬的客户， 感谢您对索菲特巴厘岛努沙杜瓦海滩度假村的正面评价。我们很高兴听到你过得愉快。如果旅行带你回到巴厘岛，我们希望欢迎你回来的另一个难忘的时光。 真诚， Tommy Trisdiarto 市场推广及传讯总监

尊敬的客户， 感谢您对索菲特巴厘岛努沙杜瓦海滩度假村的正面评价。我们很高兴听到你喜欢你和我们在一起。如果旅行带你回到巴厘岛，我们希望欢迎你回来的另一个难忘的时光。 真诚， Tommy Trisdiarto 市场推广及传讯总监

尊敬的客户， 感谢您对索菲特巴厘岛努沙杜瓦海滩度假村的正面评价。我们很高兴听到你过得愉快。感谢您和我们一起住，我们期待着欢迎你回来。 真诚， Tommy Trisdiarto 市场推广及传讯总监

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for allowing us to accommodate you at Sofitel Bali Nusa Dua Beach Resort. We hope that you also experienced an excellence service and French elegance blend with the local culture for which we strive when you were with us. We look forward to your next magnifique journey with us. Sincerely, Tommy Trisdiarto Director of Marketing & Communications

Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager