大廳

貝斯特韋斯特普拉斯奧斯汀中央飯店的評分

2.5 out of 5
貝斯特韋斯特普拉斯奧斯汀中央飯店
919 East Koenig Lane, North I-35 at Exit 238A, Austin, TX

評論

8.0

非常好

10 分,有夠讚;1012 則評論中有 437 則" "
8 分,不錯哦;1012 則評論中有 303 則" "
6 分,一般般;1012 則評論中有 142 則" "
4 分,不太好;1012 則評論中有 68 則" "
2 分,很糟糕;1012 則評論中有 62 則" "

8.2/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Max

喜歡:整潔度和員工素質
Good
於 2024 年 3 月住了 1 晚

10/10 有夠讚

alfredo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay! We thought happy hour was so neat! We were are target and Walgreens and several restaurants. Very convenient location. We will stay here again in the future!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Ana,Edinburg

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The food was mid at best, basic breakfast, eggs, what seemed like uncooked potatoes, waffles, cold sausage, toast, cereal, bagels, yogurt. Check in was easy, the lady upfront was super sweet and kind. Our room was right next to the elevator so you’d hear people walking by here and there thru the night but nothing too bothersome. Views weren’t the best but didn’t really matter since we weren’t at the hotel most of our stay. Easy access to highway and many restaurants surrounding the area. The hotels next to use seemed a bit sketchy and parking didn’t feel secure as there weren’t that many post light outside nor any cameras for security. The doors on the sides of the hotel didn’t open so we had to go all the way to the front when we parked at the back of the hotel. Beds were ok, not the comfiest but we managed.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Rita

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is clean, comfortable, and the staff are amazing! The only drawback is the noise level. The walls sound as if they are paper thin and I could hear people coughing and talking from a few rooms down in my room. If you are a light sleeper it is not a place where you will be able to sleep without being woken up. I consider myself a HEAVY sleeper and was woken up many times by noise such as laughing, yelling, televisions, and the housekeeping staff knocking on doors all day.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Kristen,CORPUS CHRISTI

喜歡:整潔度和員工素質
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Suzanna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2024 年 3 月住了 1 晚

6/10 一般般

Melody

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

David

家庭旅遊
喜歡:員工素質
Easy to get to, but a bit sketchy
於 2024 年 3 月住了 1 晚

6/10 一般般

John

喜歡:整潔度和員工素質
Small room, broken lamp, clogged drain which got fixed.needs overall refurbishing.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Melissa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was nice and the property was clean !
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Ivelisse,El Paso

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Myesha

不喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月18日回覆
Dear Myesha,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯哦

Razel Junne,Cypress

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Location is easy to get to. Limited grassy area for dogs, when theu claim to be a pet friendly hotel.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Oscar

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bien
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Johanna

不喜歡:整潔度、員工素質和住宿環境和硬體
The room looked clean but whenever we laid down we noticed the bed was wet. It was a strong smell. We noticed someone who was there prior to our arrival pee on the bed. The front desk lady didn't want to change the room, she just wanted to give us new sheets because they were full. The mattress was wet too. She called the manager who changed our room but she had the worst attitude(but according to front desk employee they were full). In the morning the manager on duty didn't care. He gave us corporate number but stated that all they were going to do was contact him anyway. Didn't care about it like if it was normal. The worst hotel experience. NEVER AGAIN.
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月12日回覆
Johanna, I am saddened to hear that our conversation the morning of your departure was not to your liking. When you asked to come into my office I obliged and you explained the situation. You started off by stating that you did not want a free stay or anything other than to inform me of an issue you experienced. After you had finished your explanation you were the one who asked for corporates number and I once again obliged. I simply informed you that contacting customer service would end with them reaching out to me and that I would explain to them our conversation and the steps we would take to ensure issues like these do not arise again. I assure you this is not a regular occurance in our hotel and I did what seemed to be the best solution for you, which was to listen and offer my apologies. We wish you all the best Johanna!

6/10 一般般

Heidi

寵物同遊, 家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
One of our beds had dirty sheets, pet hair visible and a foul smell on them. We requested new sheets at the front desk and these sheets resulted to have pee stains and a pee smell. Although staff were friendly and accommodating, I would not stay here again. The hotel is in need of major upgrades. The breakfast was subpar and very limited.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Dan

The staff was most gracious. The room was very clean, well appointed.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Daniel

喜歡:員工素質和住宿環境和硬體
Front desk staff was efficient and friendly. Room was generally clean but the bathroom floor was gross. It still had hair on it.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Ignacio

商務旅客
Parking and entrances
於 2024 年 2 月住了 3 晚

4/10 不太好

Gina

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Walls are paper thin you can hear whoever is next door. There's was also a very loud noise in the wall that was continuous, sounded like a water heater. Wouldn't stay here again.
於 2024 年 2 月住了 1 晚
AGM 於 2024年2月29日回覆
Gina,Thank you for leaving a review about your recent stay at our property. I am sorry to hear that you had an issue with outside noise coming into your room. Our walls are 100% solid concrete and our water heaters are located on 1st floor which was far away from your room on 3rd floor. We have since checked the room and the constant noise you heard coming from the wall was the A/C units located in the rooms. Each room has individual central air units and they do create a slight noise when they are in use. Once again, I apologise for any inconveniences you may have had during your stay and really hope you give us another chance in the future. Daniel Cordova

2/10 很糟糕

Salinda

不喜歡:住宿環境和硬體
於 2024 年 2 月住了 2 晚
AGM 於 2024年2月27日回覆
Dear Salinda,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Daniel CordovaAssistant General ManagerBest Western Plus Austin Central

10/10 有夠讚

SAM

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Valeria

喜歡:整潔度
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Philip

喜歡:員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Kevin L.

喜歡:整潔度、員工素質和住宿環境和硬體
Good price
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Gayle

情侶出遊, 商務旅客
喜歡:整潔度和員工素質
Good location for Seton Hospital
於 2024 年 2 月住了 1 晚

6/10 一般般

Luis

everything was fine but the internet is terrible the signal is intermittent
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Fount

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Construction workers staying at this hotel were always in common areas sitting around cursing
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Claudia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was small for 4 people but had everything we needed! Complementary breakfast was good! Enjoyed our stay!
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Maria,Dillon

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The front desk person Natalie was very friendly and professional. She made us feel welcomed.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Shakara

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

4/10 不太好

Andrew

喜歡:員工素質
不喜歡:住宿環境和硬體
Water pressure, hot and cold issues.. out dated bathrooms.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Juan Babiloni

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel at convenient location for a fair price.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Rita

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Osvaldo

喜歡:員工素質、設施服務和住宿環境和硬體
Decent room. Cleanliness needing work but I really just wanted to sleep at that point. Otherwise, very quiet.
於 2024 年 2 月住了 1 晚

6/10 一般般

Osvaldo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Initially the room did not have the air conditioning working and the heating was on, feeling like a sauna. But the staff was nice enough to change the room immediately to address it. Minus those drinking and laughing loudly next door, it was good.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mark

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The grass has be cut,..other then that everything was fine.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jerald

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay for a night, lady at desk very friendly and helpful
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Katherine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay, the room was very clean which is the most important part of any stay to me!
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Andrea

喜歡:整潔度和員工素質
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rita

於 2024 年 1 月住了 3 晚

10/10 有夠讚

Meraj

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Jenn

寵物同遊, 家庭旅遊
喜歡:員工素質和設施服務
We only stayed one night. Checked in late and it was all virtual which was neat. Rooms were mostly clean but run down and old. Walls and doors had scratches all over from dogs. Could’ve had more towels and soap. Room had a microwave and mini fridge that we didn’t use. Hotel had free breakfast but we missed it. Had a seasonal outdoor pool that was closed. Area around the hotel seemed fine. Free parking right outside the room. Elevators were not working. Paid $125 for the night but this was more like a $70/night hotel.
於 2024 年 1 月住了 1 晚

6/10 一般般

Naqqash

情侶出遊, 商務旅客
喜歡:設施服務和住宿環境和硬體
不喜歡:整潔度
Nice room and decently appointed. Thick walls and good pricing. Front desk is a hive of social activity in the evening and feels unsafe. Need more professional behavior upfront in the evenings.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

brandon

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Noe

喜歡:整潔度、員工素質和住宿環境和硬體
Keep up the good work 🙌
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Carlos

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

jose

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 7 晚

10/10 有夠讚

Nelson

於 2023 年 12 月住了 1 晚