didn't have power in our room talked to front desk and nothing was done . didn't even contact us back
Wade
於 2024 年 3 月住了 1 晚
4/10 不太好
Jennifer
家庭旅遊
2024年3月24日
不喜歡:整潔度和住宿環境和硬體
The fire detector was missing and broken and there was a bad smell in the room. It was difficult to sleep because of the smell. The carpet was stained and the bathroom didn’t seem very clean.
Jennifer
於 2024 年 3 月住了 1 晚
2/10 很糟糕
Emily
家庭旅遊
2024年3月17日
不喜歡:整潔度、設施服務和住宿環境和硬體
Room was dirty, blood on the wall, used makeup wipes left in the ice bucket, they advised a pool but the pool was not working. The only reason we booked was for the pool, there was no where on the website about it not working. Will not stay there again.
Emily
於 2024 年 3 月住了 1 晚
6/10 一般般
Lauren
2024年3月16日
Lauren
於 2024 年 3 月住了 1 晚
4/10 不太好
Laurette
2024年3月15日
Bathroom was gross
Laurette
於 2024 年 3 月住了 1 晚
4/10 不太好
James
家庭旅遊
2024年3月12日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I've stayed at this property for years and in this last year it has gone bad. Rooms not cleaned well. Breakfast choices gotten worse. Overall maintenance of the facility is bad.
There's new management or owners. It seems to be a family. They dont care about the guest. I had a Bagel in the toaster, it was done but I was getting my kids situated. One of the family members takes it out of the toaster with her bare hands and puts her toast in. Obviously I have to make another Bagel. Had both sides of the toaster worked wouldn't have been an issue. Used to have a juice machine and Hot Chocolate machine. They're gone. Probably quit working and didnt want to fix. I will be looking for a new Hotel to stay at when I come to Cedar City to ski.
James
於 2024 年 3 月住了 2 晚
2/10 很糟糕
Elizebeth
家庭旅遊
2024年3月10日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pool & hot tub both closed for "repairs" which was not know at check in. Tv doesnt work, no sound. Bath tub does not drain. Room selection was poor because only a few rooms where ready at 3pm - check in time. Trash bags piled up in the parking lot, from house keeping. Very disappointing will never stay here again!
Elizebeth
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Vicki
2024年3月9日
喜歡:整潔度和員工素質
The shower head was terrible. The water came out like pins and needles otherwise everything was great
Vicki
於 2024 年 3 月住了 1 晚
6/10 一般般
Dennis
家庭旅遊
2024年3月5日
不喜歡:整潔度
The room was not well kept. Bed spread was dirty, toilet seat was very loose, hard water stains in shower, cracks in the walls. The cleaning staff did change the bedding and fixed the toilet seat. Check in was easy and all the staff was very nice and helpful. Not a bad place to stay for average accommodations.
Dennis
於 2024 年 3 月住了 2 晚
2/10 很糟糕
Cat
情侶出遊
2024年3月4日
不喜歡:整潔度、員工素質和住宿環境和硬體
Only after I finished the check-in process and asked for directions to the pool I was told that it was no longer in operation…even though it was advertised to have an indoor pool and spa, supported by beautiful pictures of such. The room was not cleaned property with several gummy bears on the carpet that I stepped onto. The fan in the bathroom was malfunctioning and so loud it sounded like a motorcycle in the bathroom and was not doing anything except being extremely noisy. Last but not least the evening after I checked out upon arriving home in California after an 8 hour drive I called the hotel to inform them that I left my drivers license at the front desk upon check-in the night before. I kindly asked for them to mail it to me and offered to pay for any applicable postage. The front desk lady rudely replied that she can not send it to me and I needed to come and pick it up in person. When I told her that I lived 8 hours away she simply said that she can’t help me. She claimed that she had called my cell phone and my room several times to let me know she had my drivers license - none of which is true. There is no missed call nor a voicemail on my list of recent calls, and during snow blizzard conditions my spouse and I never left the room - not even for one second. Nobody called the room. Regardless, she is refusing to mail my license and insists she cannot and so t help me. Her words verbatim…and very rudely. Now I need to wait to hopefully reach the manager tomorrow.