A best hotel, and very good location.
P.S. only the toilet is not good, very poor. Can't flushed the toilet. And no handle at the bathtub when lying in water. I hope the hotel could improve this. Thanks.
I would take these points in mind:
(Disadvantages):
• Noise corridors all day long, with lots of door closures.
• Room cleanliness is 7/10.
• TV is not smart! And most of the channels are local.
(Advantages):
• Helpful staff.
• great location in middle of everything.
• 2 taxi stops infront of the hotel (which is a must).
Dhari
於 2024 年 4 月住了 5 晚
10/10 有夠讚
Veronica,Laguna Niguel
家庭旅遊
2024年4月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, great service, great location. Fabrizio at the breakfast area was the best!!!
Veronica
於 2024 年 4 月住了 1 晚
2/10 很糟糕
Maria
商務旅客
2024年2月27日
喜歡:員工素質和設施服務
Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours.
Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on Expedia. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.
Maria
8/10 不錯哦
McKenzie
2024年1月18日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Beautiful hotel. Awful mattress
They beds were purgatory. Straight terrible At that price point and level of hotel the mattresses should be amazing. Very disappointed. We stayed there 5 nights and had to get a massage after we got home