For being a 5 star hotel we did not recieve the treatment.
Upon checkin the staff notified us that the AC had not been turned on a recommended we ope. The windows immediately. They also let us know no amenities were included and we had to purchase a shampoo, co ditioner. Body wash if we wanted it. It wasnt expensive but still.
Room was hot and hard to sleep even with the window ope. But between alergies and Korea air quality i suffered from sleeping with it open all night.
This is the 3rd time i have stayed at the hotel and the worst yet. Hopefully they are working to make thi gs right