We have been visiting Quinta Real hotels for years and they never disappoint us.
MARIA DE GUADALUPE
於 2024 年 3 月住了 4 晚
10/10 有夠讚
Ludmila
情侶出遊
2024年3月19日
不喜歡:整潔度和員工素質
Somewhat disappointing. The price is rather high (I booked the best so to say room) but the room is not very clean I do not think they vacuum every day, the description on Expedia mentioned bath robes but they were not present and it took two requests to get them. The fridge is not really cold it is only somewhat cold. The common areas are nice but tables are missing in seating areas where you would enjoy a drink or a book or both, The food is only average.
Ludmila
於 2024 年 3 月住了 2 晚
6/10 一般般
Karina
家庭旅遊
2024年3月13日
Lovely historic property although the reception staff could benefit from training on how best to address guests. Unfortunately upon arrival at the hotel at 1pm we were told there was no electricity due to maintenance and it was scheduled to come back at 3pm (check in time). The hotel reception charged our credit card in full for the stay for two rooms at 1pm. They were not overly polite or accommodating. At 3pm, upon our return for checkin, there was still no electricity and one of the rooms was not ready. For such a highly reputable property, we did not understand how the second room was not ready when checkin was 3pm and the hotel had fully charged us for the two rooms 2 hours earlier. The reception staff again advised it was due to maintenance issues and not overly accommodating. We waited 30 min and again returned to news that there was no electricity and second room still not ready. 4pm the second room was finally ready. Electricity however still had not returned. We requested further explanation. Finally reception gave us the full back story and delays were due to the local electrical govt agency. Electricity was finally restored at about 5pm. The general manager did call us later to apologize for the inconvenience and sent us a plate of fresh fruit.
Karina
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Jesus Garza
2024年3月1日
Jesus Garza
於 2024 年 2 月住了 4 晚
10/10 有夠讚
Jose Luis
2024年2月29日
Jose Luis
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Katharina
2024年2月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Katharina
於 2024 年 2 月住了 5 晚
8/10 不錯哦
Isabelle
2024年2月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Parfait mais prévoir plus de temps pour le service comme partout à Puebla
Isabelle
於 2024 年 2 月住了 5 晚
6/10 一般般
Rene Gerardo
情侶出遊
2024年2月26日
喜歡:整潔度和員工素質
Muy antiguo el edificio.
Muy caro el precio por noche, por el tipo de hotel que ofrecen.
Rene Gerardo
於 2024 年 2 月住了 3 晚
10/10 有夠讚
Ana Chantal
家庭旅遊, 親子旅遊
2024年2月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Está muy bonito el hotel, aunque a las recámaras les entra luz por la noche. Es mi única observación.