The Coast Anabelle Hotel’s “complimentary” shuttle service abandoned my wife and I at Universal Studios-Hollywood. We had a 4:30pm reservation to leave Universal, however, after being only 2 minutes late to the pick up location, my wife and I had the privilege of watching the shuttle pull away as the driver called and then promptly hung up on me.
I called the driver back twice, as he drove away from us, but he did not answer.
I called the hotel to explain the precarious situation we were put in, however, the front desk was dismissive. The desk clerk told me to wait for the next shuttle that would arrive an hour later. I explained to the desk clerk that we were left standing in the middle of a parking lot, in 80 degree weather, with no bathroom and was met with incredibly rude resistance. I was told by the desk clerk that it was “too bad” and we “had to wait.”
Since it was hot and humid and we had to use the bathroom, I was forced to call an Uber and walk across two parking lots to get picked up.
Upon return to the hotel, the front desk clerk would not even acknowledge my wife and I. After demanding an answer, I was finally told to speak to the manager tomorrow “if I insisted.”
After waiting the next day to speak with the manager, I was accused of being inconsiderate to the shuttle driver and anyone else who may have been on the shuttle. I asked the manager for a refund for our Uber ride and was told by the manager that I was asking for an outrageous request.