City view

Reviews of The Rilano Hotel München

The Rilano Hotel München
Domagkstrasse 26, Munich, BY

Reviews

8.2

Very Good

Rating 10 - Excellent. 155 out of 439 reviews" "
Rating 8 - Good. 199 out of 439 reviews" "
Rating 6 - Okay. 53 out of 439 reviews" "
Rating 4 - Poor. 22 out of 439 reviews" "
Rating 2 - Terrible. 10 out of 439 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for business, a little isolated for family and leisure.
Stayed 2 nights in Nov 2023

8/10 Good

Joachim

Stayed 3 nights in Nov 2023

8/10 Good

shay

Stayed 4 nights in Oct 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because there were none available closer to central Munich during Oktoberfest. It turned out to be a great location, as it was quiet, close to public transport, and walkable to restaurants and grocery stores. The room was good, the bed comfortable, and the breakfast was very nice. We stayed two nights and would again if we’re back in Munich.
Stayed 2 nights in Sep 2023
Response from Wencke Premer on 2023/10/12
Dear Melissa, we send you warm greetings from the Rilano Hotels Munich to Finland and thank you for taking the time to give us an evaluation of your stay. We are very pleased that you had a pleasant stay with us for the Wiesn and that the location was just perfect for you with the shopping facilities and public transport that can be reached in a few minutes on foot. We are also very pleased that we will share your review with the entire team, which confirms our daily standards. We are happy to share your rating with the entire team, who were very appreciative of the full score in service, room and cleanliness. We are already looking forward to welcoming you again soon for 2 nights and wish you all the best until then. With best regards,Wencke Premer Banquet Service Manager

8/10 Good

Olivia

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice and clean, spacious and updated. We stayed in a suite so I can’t speak for other rooms. Location was a bit further from the train than we had thought, however still easy enough to navigate. Staff could do with extra training as they were slow to handle and check in.
Stayed 3 nights in Sep 2023
Response from The Rilano Hotel München on 2023/9/27
Dear Olivia,Thank you very much for your feedback.We want to constantly improve and take your criticism very seriously and will do our best to improve the situationBest regardsThe Rilano Hotel München

8/10 Good

Guy

Business traveler
Liked: Room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Krisztina Éva

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it very much!
Stayed 2 nights in May 2023

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
A good business hotel for the area
Clean and comfortable, a bit 'plastic' but most German hotels like this lack personality. For one night it was fine. room a bit too warm and l hate the single mattress on double beds, but expect it. As usual the lack of an English language TV station like CNN or BBC World is annoying
Stayed 1 night in Mar 2023

6/10 Okay

Cristian

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Upgrade the comfort factor
Uncomfortable bed and pillows - could be cleaner, lots of dust in my room. Service was good though, friendly restaurant team.
Stayed 4 nights in Jan 2023
Response from Front Desk Team on 2023/2/16
Dear Mr Cristian, we are sending you best regards from the Rilano Hotels in Munich. Thank you for your valuable time to write us a feedback on your recent stay.We are sorry to hear that you did not have a comfortable time. We will forward your point, that your room was dusty, to our housekeeping team. With best regards, Your Rilano Team

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel, helpful staff, great bar and restaurants
Stayed 3 nights in Sep 2022

6/10 Okay

KARLA

Stayed 1 night in Jul 2022

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

George

Business traveler
Reliable, but time to invest
Reliable business hotel that I have stayed at for over 5 years. Time to renovate, with air con that works, pillows that are comfortable and irons for every room. 5 nights x 2 rooms and still waiting for an iron
Stayed 5 nights in May 2022

6/10 Okay

Svetlana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
double for three people?
Confusing. Hotels.com booking was for three people, upon check-in we were given a double bed and a puzzled look as to why three adults can't in fact sleep in a double bed. Intresting. I asked to have three separate beds and was told we will need to pay £30 more...per day. Well...not too happy. The room was good, comfy bed and a good location to transport links and restaurants/shops.
Stayed 3 nights in May 2022

10/10 Excellent

Aurangzeb

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Front Desk Team on 2022/5/1
Hallo, vielen Dank, das Sie sich Zeit genommen haben um unser Haus zu bewerten. Wir freuen uns über Ihre positive Bewertung und hoffen Ihnen auch das nächste mal einen noch angenehmeren Aufenthalt bieten zu können, indem wir uns auch stetig verbessern. Mit freundlichen Grüßen Ihr Rilano Team

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good ans very nice people
Stayed 5 nights in Feb 2022
Response from Front Desk Team on 2022/2/25
Dear guest, thank you for rating your stay in our hotel. We are really happy reading your kind feedback. We hope to see you soon during your next stay with us. Kind regards Your Rilano-Team

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Front Desk team on 2021/12/7
Thank you for giving us 8 poins out of 10! Best regards

6/10 Okay

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay overall, disappointing breakfast
Friendly staff. The hotel looked and felt more like a 3 stars+ than 4 stars. The superior room has a very small shower space, and the curtains were of very average quality. I was disappointed with the breakfast: nothing was homemade, the quality of the eggs, bread, or pastries was very low. We appreciated the bar being open until late and with a great barman! I wouldn't go there for leisure, business is fine - the hotel is far from the center of the town and is a bit impersonal in its decoration.
Stayed 2 nights in Oct 2021

10/10 Excellent

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Federico Grasso on 2021/10/27
Dear Ashlee, thank you so much for your good review. Best regards

10/10 Excellent

Hussein

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I enjoyed staying in the hotel good location beautiful hotel and delicious breakfast. Special thank for Federico Grasso for his amazing hospitality.
Stayed 1 night in Oct 2021
Response from Federico Grasso on 2021/10/15
Dear Hussein, thank you very much for taking the time to evaluate your recent stay at Rilano Munich. We are delighted to read that you had a fabulous time and you enjoyed your time with us. We are looking forward to welcoming you back to our house soon! Kind regards, Your Rilano-Munich team

8/10 Good

Conor

Business traveler
Liked: Cleanliness, staff & service, room comfort
Rilano 3 days for business
Very friendly hotel. Unfortunately, when I got to my room after check-in I found that the phone wasn’t working and there was no desk chair. On going back to reception they gave me a new room straightaway. That was really the only negative. I’d recommend the Rilano for business in the area. It’s mainly offices around it. However, there’s Alte Heidt U-bahn station about 10mins walk away, and the 23 tram about 5 mins walk away, both which will take you to the centre of Munich in about 10-15 mins. Taxis are plentiful. Good value for money.
Stayed 3 nights in Oct 2021
Response from Federico Grasso on 2021/10/15
Dear Conor, thank you very much for taking the time to evaluate your recent stay at Rilano Munich. I would like to thank you for the positive feedback. At the same time we are always trying to enhance the customer experience and I will inform the responsible departments regarding your problem in the first room you had. We would be glad to welcome you back in our hotels! Kind regards, Your Rilano-Munich team

8/10 Good

Stephen

Business traveler
Liked: Staff & service, room comfort
Still a pleasant stay
We have stayed at this hotel many times, normally everything is top notch. Due to the global situation the restaurant and bar area are not too the high standard pre cover. All in all tho it still good valuator the money.
Stayed 5 nights in Aug 2021
Response from Federico Grasso on 2021/8/26
Dear Mr. Stephen, thank you so much for your good review. We all hope soon everything will be back as before Covid. Best regards

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
ion of the times.
Covid 19 has really changed the service levels and attentiveness at this hotel. We have stayed many times and have always been happy. This time not so much the hotel is showing signs of lack of care and it is a shame. Still worth staying a night.
Stayed 1 night in Oct 2020

8/10 Good

Gil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Your Rilano Team on 2020/8/1
Thank you Gil!!

4/10 Poor

Lou, Knopp-Labach, DE

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff was condescending and unprofessional. Immediately made me regret my decision to book this hotel. The room was forgettable and bland. At one point, after returning from dinner, a locked fire door blocked access to my room. When I told front desk staff, they didn't believe me until we showed him a picture of the door blocking the entire hallway. The one cool thing here is a robot on wheels that will deliver snacks to your room. It says a lot that the most professional staff member is a robot. Avoid at all costs, waste of money.
Stayed 1 night in Feb 2020
Response from The Rilano Munich Team on 2020/2/23
Dear Lou, thank you for your honest feedback. Of course i will to to our front desk staff to clearify the situation. We are really sorry that you are so unhappy to stay with us.

8/10 Good

Avin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dein Rilano Team on 2020/2/8
Vielen Dank Avin!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel , good night rate
Stayed 1 night in Jan 2020
Response from Rilano on 2020/1/14
Dear Michael, Thanks for the great feedback. Best regards

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Location was good, breakfast was amazing, room was clean and upscale. Really nice. Love it.
Stayed 1 night in Nov 2019
Response from Rilano on 2019/12/31
Dear Guest, Thank you for the great review. We are glad that you enjoyed your stay with us. We hope to welcome you back.

10/10 Excellent

Korrene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from The Rilano on 2019/10/28
Thank you!!!

10/10 Excellent

Kiriabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Your Rilano Team on 2019/10/5
Thank you so much!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for 1 night, we ordered a suite, when we did check in, we got the key, enter to the room. and it was regular room. I came back to the reception and they told me "we are overbooked and we are very sorry we dont have suite for you" we can give you the diffrence money from regular room to suite. we asked on email to get a baby bed and got confirmation from hotel, we got the baby bed only 6 hours after check in, the reception guy told me "sorry we forgot it" 0/10 Didnt except this kind of service from german hotel.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
the staff were very friendly at both reception and the bar
Stayed 2 nights in Sep 2019
Response from Rilano Team on 2019/9/26
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Lyco

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Hotel room is Spacious and clean. Breakfast service is not that great
Stayed 1 night in Aug 2019
Response from The Rilano Hotel on 2019/8/18
Dear Lyco, Thank you for your feedback. We hope to see you again. Best regards,

8/10 Good

Dodbob, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality city hotel with nice rooms. The weather was very hot during my stay. My room had air conditioning however my colleagues rooms did not and they were less than pleased.
Stayed 1 night in Jul 2019
Response from The Rilano Hotel on 2019/8/18
Dear Dodbob, Thank you for your feedback. We have 2 different hotels within the same building. Your room was in our 4 star hotel which comes standard with airconditioning. Our 3 star hotel is currently only partly fitted with airconditioning. If your collagues found the room a little warm, then we can always provide fans. Best regards,

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Amazon
Perfect location if you are visiting Amazon! Nice little outside area but not a great view due to a large REWE store next door. Very comfortable room with one of the best beds I have ever slept in. Breakfast was excellent, good assortment of hot and cold foods
Stayed 2 nights in Jul 2019
Response from The Rilano Team on 2019/7/25
Hi Dale, Thank you for the great review. We are glad that you enjoyed your stay with us and look forward to welcoming you again. Best regards,

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP access did not add anything special. They offered a bottle of water. The overall of the hotel was good. There was no free parking in the hotel. The rooms were good but small. The shower was also small.
Stayed 1 night in Jul 2019
Response from The Rilano Hotel on 2019/8/18
Dear Anonymous, Thank you for your feedback. As a VIP member, we offer free parking and a bottle of water upon check in. Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and they let me check in early.
Stayed 1 night in Jul 2019
Response from The Rilano Hotel on 2019/8/18
Dear Guest, Thank you for your feedback. We are glad that you enjoyed your stay with us, We hope to see you again.

10/10 Excellent

ADI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Rilano Team on 2019/6/16
Danke!!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
U bahn was about 15Min walk away and there is a small shopping mall behind the hotel to get any items along with a couple of bakeries. Hotel was clean and staff was very accommodating.
Stayed 4 nights in May 2019
Response from Rilano Team on 2019/6/16
Thank you for the nice feedback.

8/10 Good

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel was nice however overpriced, no gym or leisure facilities. They also insist on you paying them £25 per night upfront even though the hotel had been paid for. Mini bar was good value for money.
Stayed 3 nights in May 2019
Response from Adam - Guestrelations on 2019/6/6
Dear Phil, Thank you for the review. We do have a gym nearby that we have a partnership with. The 25€ is a deposit in case of any extra charges, such as the mini bar or drinks on the bar. We hope to see you again.

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2019
Response from Rilano Team on 2019/3/12
Liebe Hannah, vielen Dank für deine Bewertung

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice hotel
Great staff and service. Nice rooms. I would say good value for the room price too. Probably best for business trips rather than leisure due to the location.
Stayed 1 night in Mar 2019
Response from Your Rilano Team on 2019/3/10
Dear Katherine, thank you for your Feedback. Our staff is happy to read this

10/10 Excellent

S, midlands, gb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a nice place to stay with good food and convenient to local shopping
Stayed 1 night in Feb 2019
Response from Your Rilano Team on 2019/3/10
Dear S, thank you for your great Feedback! See you soon

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
No gym, you have to pay 15 Euros to use one nearby. Staff friendly but not overly attentive, e.g. safe was broken and while I flagged it on Day 1, it still isn't fixed after 3 days. Breakfast is ok but not great.
Stayed 2 nights in Jan 2019
Response from Adam-Guest relations on 2019/1/11
Dear Valued Guest, Thank you for your feedback. It is true that we do not have a gym in the hotel but you can use the wellness and fitness studio behind the hotel for a special rate of 15€ for the whole day. Alternatively, you could meet some of our other fellow guests at our awesome bar. I am terribly sorry for your troubles with the safe. You can always leave your valuables at the reception but your safe issue should have been fixed much quicker. If you would like to discuss anything further then please do not hesitate to contact us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near University
Nice hotel convenient to the University area by Ubahn or by trolley. It is clean and pleasant and the hotel staff are friendly and efficient. I would recommend to other travelers.
Stayed 2 nights in Dec 2018
Response from Adam-Guestrelations on 2018/12/17
Dear valued Guest, Thank you for positive review. Unfortunately you left an anonymous review, but get in touch with us if you stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ihr Rilano Team on 2018/12/14
Danke für Ihre Positive Feedback.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Ihr Rilano Team on 2018/12/14
Danke für Ihre Positive Feedback.

6/10 Okay

Khaled

Liked: Cleanliness
Disliked: Room comfort
Small bed not comfortable
Stayed 4 nights in Nov 2018
Response from Benno, Guest Relations on 2018/11/21
Dear Khaled, thank you for your review. Sorry, that we could not meet your expectations. If you wish to, we are happy to receive your detailed feedback at any time in order to do better in the future. Kind regards The Rilano Hotel Munich

6/10 Okay

Collins, OC

Disliked: Property conditions & facilities, room comfort
The shower design is horrible, water overflow, we have to be careful when to turn off water while in the shower to prevent water come out from the bathroom
Stayed 3 nights in Sep 2018
Response from Adam on 2018/10/24
Dear Collins, Sorry to hear about the shower issue. This is not our usual standard, we will most definitely look into this.