Reception

Reviews of City Express Junior by Marriott Mexicali

3 out of 5
City Express Junior by Marriott Mexicali
Calzada Manuel Gomez Morin #2120, Col.Granjas Agricolas, Mexicali, BC

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 929 reviews" "
Rating 8 - Good. 274 out of 929 reviews" "
Rating 6 - Okay. 143 out of 929 reviews" "
Rating 4 - Poor. 76 out of 929 reviews" "
Rating 2 - Terrible. 97 out of 929 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jose Luis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location because it was close to a friend’s house. I’d like to mention that bedding in general is not clean as it should be. Sheets and mattresses covers are no changed after each guests vacates the room; also, pillows are very dirty. The sink in the bathroom is very shallow and it was clogged up, making difficult to run water as needed when trying to wash hands or brush teeth. Bathroom was also very stinky; this is proof that cleaning is not a priority. This is the last time I stay at this hotel. No complaints about employees in the reception or breakfast area.
Stayed 2 nights in Feb 2024
Response from Gerente General on 2024/4/9
552 / 5.000Resultados de traducciónResultado de traducciónDear Jose Luis. First of all I want to thank you for leaving us your rating for our hotel, we know that your time is very valuable. I apologize for the inconveniences presented, we recognize that cleaning issues are extremely delicate, that is why we are committed to continuing working so that these events are not repeated. We hope you give us a new opportunity and confirm our commitment to continuous improvement. I reiterate my apologies and remain at your complete disposal for any future reservation at our facilities.

4/10 Poor

Jose Luis

Traveled with family
Disliked: Property conditions & facilities
Dirty rooms , smelly and clogged sink, leaking toilet, we won’t come back again
Stayed 1 night in Apr 2024
Response from Gerente General on 2024/4/9
Dear Jose Luis. First of all I want to thank you for leaving us your rating for our hotel, we know that your time is very valuable. I apologize for the inconveniences presented, we recognize that cleaning issues are extremely delicate, that is why we are committed to continuing working so that these events are not repeated. We hope you give us a new opportunity and confirm our commitment to continuous improvement. I reiterate my apologies and remain at your complete disposal for any future reservation at our facilities.

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice place
Stayed 2 nights in Mar 2024
Response from Gerente General on 2024/3/25
Hi Juan. Thank you very much for taking the time to give us your comments and we are happy that your stay was pleasant. We hope to see you soon

10/10 Excellent

Rosa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Gerente General on 2024/3/19
Estimada Rosa. Agradezco que se tomara el tiempo en calificarnos, estamos muy contentos que su estancia fuera placentera, lo invitamos a seguir hospedándose con nosotros. Me despido quedando a sus órdenes. Saludos

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Gerente general on 2024/3/15
Hi Jessica. Thank you very much for taking the time to give us your comments and we are happy that your stay was pleasant. We hope to see you soon

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gerente General on 2024/3/19
Estimado Alejandro.Muchas gracias por tomarse el tiempo en regalarnos su puntuación, estamos contentos que su estancia fuera buena, esperamos verle pronto en cualquiera de nuestras propiedades.

2/10 Terrible

Arturo Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Gerente General on 2024/3/5
Dear Arturo, thank you for taking the time to give us your comments, we are sorry for the situation you had with expedia, on behalf of the hotel we offer you an apology for the inconveniences presented.

10/10 Excellent

Arsenio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the quickness and quiet of the place rooms small, good if you just going to sleep and take a shower
Stayed 2 nights in Feb 2024
Response from Gerente General on 2024/2/26
Hello Arsenio. Thank you for taking the time to rate us. We hope to see you soon at any of our properties.

2/10 Terrible

Angel M

Stayed 1 night in Feb 2024
Response from Gerente General on 2024/2/26
Dear Angel, thank you for taking the time to give us your comments, we are sorry for the situation you had with expedia, on behalf of the hotel we offer you an apology for the inconveniences presented.

10/10 Excellent

Liliana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerente General on 2024/2/26
Hola Liliana.Gracias por tomarse el tiempo en calificarnos.Esperamos verlo pronto en cualquiera de nuestras propiedades.

6/10 Okay

sebastian

Stayed 1 night in Jan 2024
Response from Gerente General on 2024/3/25
Hola Sebastian.Gracias por tomarse el tiempo en regalarnos sus puntuación y seleccionarnos como su opcion de hospedaje.Esperamos verle pronto.

10/10 Excellent

Jaime

Traveled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerente general on 2024/1/14
Hola Jaime.Gracias por tomarse el tiempo en calificarnos.Esperamos verlo pronto en cualquiera de nuestras propiedades.

2/10 Terrible

Eberardo

Traveled with family
Disliked: Staff & service, room comfort
Bad experience
Bait and switch situation. If you look at the picture in the description it show a ful bed next to a twin bed. We got to the room and we had 2 twin beds. I asked them to give me 2 full beds and they said none of their room s had them, except for a single queen bed room. I asked for a refund so that I can get a different hotel and they said it was too late. I had just reserved 15 minutes before my check-in.
Stayed 1 night in Jan 2024
Response from Gerente General on 2024/1/13
Hello Eberardo, thank you for taking the time to leave us your comments. I tell you that the City Express Junior By Marriott brand has only 2 types of rooms. I tell you that in addition to the photos, each type of room has its respective description.I am sorry for the misunderstanding and I apologize.

6/10 Okay

Denise

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Gerente General on 2024/1/6
Hola Denise.Gracias por tomarse el tiempo en calificarnos, nos gustaria que nos diera sus comentarios sobre su estancia. Esperamos verle pronto.

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gerente General on 2023/12/30
Estimado Jesus.Gracias por tomarse el tiempo en regalarnos su puntuacion. Estamos contentos que su estancia fuera buena, Esperamos verlo pronto.

2/10 Terrible

gabriela v

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia did not help me at all, I was talking with somebody named "Carlos", due I was trying to make changes. At the end, he hanged me.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/20
Dear gabriela, thank you for taking the time to give us your comments, we are sorry for the situation you had with expedia, on behalf of the hotel we offer you an apology for the inconveniences presented.

2/10 Terrible

Irma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really dirty
Stayed 1 night in Dec 2023
Response from GERENTE GENERAL on 2023/12/20
Dear Irma. I appreciate your evaluation, we are working on the areas of opportunity mentioned, we hope you give us a new opportunity to provide you with the service you deserve. We invite you to continue staying with us. I say goodbye, staying at his command. Greetings

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Good for price
Stayed 1 night in Nov 2023
Response from GERENTE GENERAL on 2023/12/11
Hi Jared.Thank you for your comments, we are happy that your stay was enjoyable, we hope to see you soon.Greetings

6/10 Okay

Emanuel

Traveled with family
The room had a sewer smell coming from the bathroom. There was a hair in the bed sheets, the mattress had big stains
Stayed 2 nights in Nov 2023
Response from GERENTE GENERAL on 2023/12/11
Hello Emmanuel, thank you for taking the time to give us your comments, which are very important to us and these have already been delivered to the room area. I apologize for the inconvenience experienced at our property and I reiterate my commitment to ensuring that this does not happen again. I hope you give us a new opportunity at any of our properties.

8/10 Good

Rafael

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
good option for the price
Stayed 2 nights in Nov 2023
Response from GERENTE GENERAL on 2023/11/21
Hello RafaelThank you for taking the time to give us your rating, we hope to see you soon at any of our hotels.

10/10 Excellent

José Luis

Stayed 1 night in Nov 2023
Response from GERENTE GENERAL on 2023/11/15
Estimado Jose, gracias por tomarse el tiempo en regarnos su puntuacion, estamos contentos que su estancia fuera buena. Esperamos verlo pronto en cualquiera de nuestras propiedades.

8/10 Good

Gustavo

Traveled with family
Liked: Staff & service, property conditions & facilities
Es un lugar cómodo
Stayed 2 nights in Nov 2023
Response from Gerente General on 2023/11/7
Estimado Gustavo. Gracias por tomarte el tiempo en regalarnos sus comentario. Nos es grato conocer que su estancia fue favorable, Esperamos pronto verlo en nuestra o cualquera de nuestras propidades. Le mando saludos

6/10 Okay

Hugo

Traveled with family
Disliked: Amenities
Todo está muy pequeño no tienen plancha en el cuarto y pides una en recepción y no servia y el aire acondicionado haciendo mucho ruido
Stayed 3 nights in Nov 2023
Response from Gerente General. on 2023/11/7
Estimado Hugo, Gracias por tomarse el tiempo en regalarnos sus comentarios, estos son muy importantes para cada dia poder brindar una mejor experiencia. le pedimos disculpa por los inconvenientes presentados.Esperamos nos de una nueva oportunidad en cualquiera de nuestras propiedades.Saludos

10/10 Excellent

Miguel

Stayed 3 nights in Oct 2023
Response from GERENTE GENERAL on 2023/11/21
Hola Miguel!Gracias por tomarse el tiempo en regalarnos su puntuacion, esperamos verlo pronto en cualquiera de nuestros hoteles.

10/10 Excellent

Salomon

Stayed 1 night in Oct 2023
Response from Gerente General on 2023/11/2
Estimado Salomon. Gracias por tomarte el tiempo en regalarnos sus comentario. Nos es grato conocer que su estancia fue favorable, Esperamos pronto verlo en nuestra o cualquera de nuestras propidades. Le mando saludos.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Gerente General on 2023/8/19
Hola Jose! Gracias por tomarse el tiempo en calificarnos, estamos muy contentos que su estancia fuera buena. Esperamos verlo pronto.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Todos eran bien
Stayed 4 nights in Jun 2023
Response from Gerente General on 2023/7/5
Estimado David, gracias por tomarte el tiempo en regalarnos sus comentario. Nos es grato conocer que su estancia fue favorable, esperamos pronto verlo en nuestra o cualquera de nuestras propidades. Le mando saludos.

4/10 Poor

Arturo

Stayed 1 night in Jun 2023
Response from Gerente General on 2023/7/8
Estimado Arturo. Agradecemos que se haya tomado el tiempo para dejarnos su calificacion. Lamentamos que su estancia no fuera placentera, espero nos pueda regalar mayor informacion para trabajar en esas areas de oportunidad. Esperamos nos brinde una 2da oportunidad en cualquiera de nuestras propiedades. Saludos

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Jun 2023
Response from General Manager on 2023/6/14
dear Jesus.Thank you for taking the time to leave us your comment, we are happy that your stay was good, we assure you that we will continue working so that you continue to have good experiences with us.

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we were asked what floor we would like. Which I really liked that they asked. The sheets were dirty, it had hair from previous customers. I asked the front desk for clean sheets. They were very willing to help me with that! The breakfast was delicious! I loved it!
Response from General Manager on 2023/6/10
Dear Janice. I appreciate your evaluation, we are working on the areas of opportunity mentioned, we hope you give us a new opportunity to provide you with the service you deserve. We invite you to continue staying with us. I say goodbye, staying at her command. Greetings

10/10 Excellent

Jaquelín

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Gerente General on 2023/6/10
Hola Jaquelin.Gracias por tomarse el tiempo en calificarnos, esperamos verte pronto con nosotros.

4/10 Poor

jose

Traveled with partner
me gusto la ubicacion del hotel lo que no me gusto fue la habitacion que olia mucho a humedada
Stayed 2 nights in May 2023
Response from General Manager on 2023/6/10
Dear. I appreciate your evaluation, we are working on the areas of opportunity mentioned, we hope you give us a new opportunity to provide you with the service you deserve. We invite you to continue staying with us. I say goodbye, staying at his command. Greetings

10/10 Excellent

Yuniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Apr 2023
Response from Gerente General on 2023/4/29
Dear guest. I appreciate his comments, we are very happy that his stay was good, we invite him to continue staying with us. I say goodbye, staying at his command. Greetings

6/10 Okay

Eduardo

Liked: Staff & service
Disliked: Property conditions & facilities
Change the shower curtains to bigger ones
Stayed 1 night in Mar 2023
Response from General Manager on 2023/3/23
350 / 5.000Resultados de traducciónResultado de traducciónGood morning Eduardo, we appreciate your comments,We apologize for the inconvenience caused, I confirm that we are already working on improving our curtains, for this reason we ask you to have the opportunity to have your visit again to demonstrate that we can exceed your expectations, we appreciate your preference and we hope to see you soon.

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness
El cuarto estaba sucio. El sink del baño tenia pelos las toallas estaban manchadas, el suelo del cuarto algo pegostioso, las cobijas y las almohadas tambien estaban manchadas.
Stayed 1 night in Mar 2023
Response from General Manager on 2023/3/19
Thank you for taking the time to give us your comments. We regret the inconveniences presented in your reservation, we recommend that in future stays you guarantee your reservations to avoid this situation, we apologize in advance for the inconveniences in this stay. We hope you give us an opportunity soon in any of our destinations.

6/10 Okay

Reveriano

Stayed 1 night in Mar 2023
Response from Gerente General on 2023/4/3
Estimado Huésped. Agradezco su evaluacion, estaremos trabajando para que en su proxima estancia sea mejor, lo invitamos a seguir hospedándose con nosotros. Me despido quedando a sus órdenes. Saludos

2/10 Terrible

Valeria

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Camas sucias
Una experiencia muy desagradable, por el precio tan elevado esperaba mucho más del hotel, por lo menos una habitación limpia para llegar a descansar. Las sobrecamas estaban manchadas y al descubrir la cama las sabanas estaban llenas de cabellos, en ambas camas fue el mismo problema. Es muy desagradable llegar a un lugar y que sucedan estas cosas, tal parecía que eran del cliente anterior.
Stayed 1 night in Feb 2023
Response from Gerente General on 2023/3/19
349 / 5.000Resultados de traducciónResultado de traducciónDear guest, Thank you for taking the time to give us your comments, we are very sorry for the inconveniences presented during your stay, rest assured that your comments have already been directed to the housekeeping department to improve. We hope you give us a new opportunity at our hotel or at any of our properties.

10/10 Excellent

John

Stayed 1 night in Feb 2023
Response from Gerente General. on 2023/3/19
Estimado Huésped. Agradezco sus comentarios, estamos muy contentos que su estancia fuera placentera, lo invitamos a seguir hospedándose con nosotros. Me despido quedando a sus órdenes. Saludos

10/10 Excellent

Marcos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2023
Response from Gerente General on 2023/3/19
Dear guest. I appreciate his comments, we are very happy that his stay was pleasant, we invite him to continue staying with us. I say goodbye, staying at his command.

2/10 Terrible

Manuel

Stayed 1 night in Feb 2023
Response from Gerente General on 2023/4/6
Buenos tardes Manuel, agradecemos tus comentarios,te pedimos una disculpa por la molestia causada, te confirmo que ya estamostrabajando para mejorar, por lo anterior te pedimos tener la oportunidad de contar con tu visita nuevamente para demostrar que podemos superar tus expectativas, agradecemos tu preferencia y te esperamos pronto.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenience location and price
Stayed 1 night in Feb 2023
Response from General Manager on 2023/2/17
Dear guest. Thank you for taking the time to give us your comments. We are happy that your stay was to your liking, we hope to see you soon in any of our destinations. Best regards.

10/10 Excellent

BIBY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A+
Excellent condition and service!
Stayed 1 night in Feb 2023
Response from General Manager on 2023/2/17
Dear guest. Thank you for taking the time to give us your comments. We are happy that your stay was to your liking, we hope to see you soon in any of our destinations. Best regards.

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Gerente General on 2023/2/2
Estimado Huesped. Muchísimas gracias por sus comentarios sobre nuestro hotel y servicio, Estamos muy contentos que su estancia fuera Favorable. Esperamos verlo pronto en cualquier de nuestros destinos. Saludos cordiales.

6/10 Okay

Jesus

10/10 Excellent

Javier

Liked: Staff & service
Good services and price
Response from General Manager on 2022/12/24
Dear guest. Thank you for taking the time to give us your comments. We are happy that your stay was to your liking, we hope to see you soon in any of our destinations. Best regards.

6/10 Okay

Edith

Traveled with partner
Liked: Staff & service, amenities
Rooms are too small and they smell at cigarrate
Response from General Manager on 2022/12/24
Dear guest. Thank you for taking the time to give us your comments. We regret the inconveniences presented during his stay. We will be working on the areas of opportunity that you have told us about. We apologize in advance for the inconvenience during this stay. We hope you give us an opportunity soon in any of our destinations. Best regards.

4/10 Poor

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Check in delayed
The room wasn't available at the time (3pm), we had to wait around 40 minutes.
Stayed 1 night in Dec 2022
Response from Gerente General on 2022/12/12
Gear guest. Thank you for choosing us and leaving us your valuable comment. We will be working on our areas of opportunity, hopefully you will give us a new opportunity in any of our properties.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ockey
Response from Gerente General on 2022/11/29
Estimado Huesped. Muchísimas gracias por sus comentarios sobre nuestro hotel y servicio, Estamos muy contentos que su estancia fuera de su agrado. Esperamos verlo pronto en cualquier de nuestros destinos. Saludos cordiales.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the breakfast delicious
Stayed 1 night in Nov 2022
Response from Gerente General on 2022/11/24
Dear guest. Thank you very much for your comments about our hotel and service, we are very happy that your stay was to your liking. We hope to see you soon in any of our destinations. Best regards.

10/10 Excellent

Carlo D

Stayed 1 night in Nov 2022
Response from Gerente General on 2022/11/24
Estimado Huesped. Muchísimas gracias por sus comentarios sobre nuestro hotel y servicio, Estamos muy contentos que su estancia fuera de su agrado. Esperamos verlo pronto en cualquier de nuestros destinos. Saludos cordiales.