Restaurant

Reviews of The Address Citywest

4 out of 5
The Address Citywest
OLD NAAS ROAD, KINGSWOOD CROSS, Dublin, Dublin

Reviews

8.4

Very Good

Rating 10 - Excellent. 375 out of 938 reviews" "
Rating 8 - Good. 391 out of 938 reviews" "
Rating 6 - Okay. 117 out of 938 reviews" "
Rating 4 - Poor. 34 out of 938 reviews" "
Rating 2 - Terrible. 21 out of 938 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, clean and neat rooms. Restaurant has great food and friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Mark, Lisburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent stay, but the mattress was way too soft and might be in need of replacement (a lot of roll).
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay
Very comfortable good staff great breakfast
Stayed 1 night in Dec 2023

8/10 Good

Katarzyna

Stayed 1 night in Nov 2023

6/10 Okay

Catalina

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Aideen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Zana on 2023/10/27
Dear Aideen,Thank you so much for your review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and appreciate your business. Please let us know what we can do for you in the future.Kind Regards,ZanaThe Address Citywest

10/10 Excellent

Jer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and bright very convenient to M 50
Stayed 2 nights in Sep 2023
Response from Zana on 2023/10/27
Dear JerThank you so much for your review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and appreciate your business. Please let us know what we can do for you in the future.Kind Regards,ZanaThe Address Citywest

2/10 Terrible

Adrian

Disliked: Staff & service, room comfort
Don't until further notice is my advice
Booked via Hotels - I book 100+ nights a year with them. I turn up - and the place is like a childrens warzone. Nobody at reception - finally found a staff member after 10 minutes, who phoned for someone to come down. Turns out all of the first floor is given over to asylum seekers - hence all the kids running around (the hotel is out of town, so there's not really anywhere for them to go). I am not against kids having a good time, or refugees - we have had two living in our house for nine months - but staying in a hotel where we wanted peace and quiet when it full of bored kids running around would not be my choice. Which I explained to the receptionist when I asked if I could cancel without penalty - yes was the answer - apparently he understood our reasoning. So I booked another local hotel and we left. The same day - there is one night's accommodation charged to my credit card. I phoned hotels, it was remarkably difficult to get the sequence of events to be understood - but after he called the hotel - I am told the charge stands, as it was a condition on the booking. Well, as far as I am concerned, I asked, as was told I could cancel without penalty. Plus - the hotel was misrepresented - whether that is the hotel's fault or that of Hotels.com I really don't care. If I had known ahead that I was booking into a cross between an asylum seekers hotel and a kids holiday camp - I would not have booked in the first place. Seriously unamused with both the hotel, and Hotels.com
Stayed 2 nights in Sep 2023

6/10 Okay

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hungry for better
Loved the staff, room was large and nice. But two things made it less than stellar. No food available after nine thirty pm, not even a packet of crisps or peanuts. That is just crazy. Especially with no pub or restaurant within walking distance. The second issue was a broken window that caused me to hear highway noise all night long.
Stayed 1 night in Aug 2023

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls timeout
The Address is a lovely hotel. We were welcomed by a very nice young man, who couldn't do enough for us. Anything we needed, he was just a call away. The room was spacious and comfortable and the bathroom spotless. We dined in the Mcgettigan cookhouse. The food was delicious. Breakfast next morning was excellent. The staff are friendly and very helpful. Had a lovely stay.
Stayed 1 night in Aug 2023

4/10 Poor

gabe

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Don’t expect to get any sleep if you stay here. It backs onto a major carriageway. Asylum seekers are also permanent residents here. High prices and low quality.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a find!
Great place to stay on the outskirts of Dublin. Easy to find after leaving the ferry and is located close to a park & ride which is convenient for getting into Dublin. Hotel is lovely, rooms spacious and comfortable. Staff very friendly and attentive and the restaurant is great with a good menu and again amazing staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Philip

Stayed 1 night in Jul 2023

8/10 Good

Susan

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Clodagh Ana

Stayed 1 night in Jun 2023

8/10 Good

Charlotte

Stayed 1 night in Jun 2023

8/10 Good

Maggi, Dollard Des Ormeaux

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While it is a beautiful hotel, with an amazing exterior terrasse and restaurant and great staff, there is nothing around the hotel nor shuttle to the airport.
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Please ask chef to not overcook eggs
Constant noise from the lift motors going every few seconds from Room 213. Breakfast was poor, overcooked eggs when ordered. Probably wouldn't stay unless it was essential. Spending €229 for a night wasn't good value.
Stayed 1 night in Jun 2023

10/10 Excellent

rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Remus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service
friendly and welcoming
Stayed 8 nights in Mar 2023

8/10 Good

Gerard

Liked: Cleanliness, staff & service, room comfort
Lifts no immediate response to calling buttons
Lift calling button a nightmare had too press several times before a knowledges light came on for landings 😠
Stayed 4 nights in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Enda

Stayed 1 night in Mar 2023

10/10 Excellent

Ryan, Stormville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but far away from everything in Dublin and close to the highway..staff were pleasant and restaurant was good
Stayed 1 night in Mar 2023

10/10 Excellent

Ryan, Stormville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here! Modern clean and the staff was wonderful! The heat we couldn’t figure out (Americans) so we boiled and the hotel is right next to the highway so get a room far from that..otherwise wonderful!
Stayed 1 night in Mar 2023

10/10 Excellent

Bernadette

Stayed 1 night in Mar 2023

10/10 Excellent

Jordanne

Stayed 1 night in Mar 2023

6/10 Okay

Everton

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Key card didn’t work each day had to walk all the way back to reception with my stuff Also lots of noise from motorway
Stayed 5 nights in Feb 2023

8/10 Good

Ellie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Marissa

Stayed 1 night in Feb 2023

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely, staff super friendly, although right beside the busy n7 room was quite, my biggest issue was the room and hotel in general was way to warm . The heat in the room mad it stuffy a small issue . I’d definitely stay here again
Stayed 1 night in Feb 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very enjoyable stay. Our rooms were very pleasant and the breakfast was very good value . Highly recommended.
Stayed 1 night in Jan 2023

6/10 Okay

Tom

Business traveler
Was somewhere to get a nights sleep Had gone downhill a lo Basically a hotel housing a lot of refugees Food was ok
Stayed 1 night in Jan 2023

10/10 Excellent

Philip

Stayed 1 night in Dec 2022

8/10 Good

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff. Free parking which is needed since there are no walkable restaurants in the area.
Response from Zana on 2022/11/6
Dear Jessica,Thank you for choosing The Address Citywest and for your lovely feedback!We hope to welcome you back in the near futureKind RegardsZanaReservations Manager

10/10 Excellent

Soydan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff very clean and comfortable hotel
Stayed 1 night in Sep 2022
Response from Zana on 2022/11/6
Dear Soydan,Thank you for choosing The Address Citywest and for your lovely feedback!We hope to welcome you back in the near futureKind RegardsZanaReservations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Zana on 2022/11/6
Dear Jessica,Thank you for choosing The Address Citywest and for your lovely feedback!We hope to welcome you back in the near futureKind RegardsZanaReservations Manager

6/10 Okay

Joan

Disliked: Cleanliness, staff & service
Breakfast cups not clean and teapots were dirty no marmalade for breakfast a lot of items from breakfast menu not available
Stayed 1 night in Sep 2022
Response from Zana on 2022/11/6
Dear K,Thank you for choosing The Address Citywest Hotel for your stay in Dublin and taking time to share your feedback. We greatly appreciate your feedback and comments positive or negative as it helps us to understand customer expectations as well as perfecting our services.We wish your visit had been better and we look forward to another opportunity to welcome you back sometime soon and hope to turn your experience into a memorable one

6/10 Okay

Jude

Business traveler
Stayed 2 nights in Sep 2022
Response from Zana on 2022/11/6
Dear Jessica,Thank you for choosing The Address Citywest and for feedback!We hope to welcome you back in the near futureKind RegardsZanaReservations Manager

2/10 Terrible

Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Paul, PORTAGE

Traveled with family
The location was convenient as an overnight stop before going on to Dublin airport. Quick 20 minute drive to drop off rental car. Specifically reserved a 2 bed room. I was "upgraded" to a better room on a higher floor, but it only had 1 bed. The desk was annoyed and I had to prove my reservation was for a 2 bed room. The room was at least 25C. While it was a most 18C outside. No windows that can open. No way to regulate room temp. A 15 cm desk fan was the only solution. Can't image an actual hot day.
Stayed 1 night in Aug 2022

10/10 Excellent

Laura Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we met and talked with were so kind, helpful, and Address Citywst had the BEST seafood chowder of the trip ❤️ The staff went above and beyond to make our holiday to Ireland unforgettable! When our taxi we had set up was going to be coming an hour late, one of the staff went out of her way to call another taxi service for us to make sure our last night in Ireland was PERFECT and a lot less stressful without having to navigate through Dublin
Stayed 3 nights in Jul 2022

10/10 Excellent

Stefan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff ready to accommodate all of you’re needs.
Stayed 1 night in Dec 2021

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE Address
Clean modern room and en suite, pleasant and obliging staff, would definitely stay again
Stayed 2 nights in Nov 2021