Wow! We stayed in three hotels on our trip: one at Shanghai Disney (with Disney's legendary great service), one ritzy hotel by Nanjing Road in Shanghai, and this hotel in Beijing. The one with the best service was... Beijing Double Happiness Hotel! Yeah - they outdid DISNEY. Every single employee we interacted with at BDHH was incredibly friendly and helpful and spoke very good English. They had recommendations and wanted to help in any way possible. They booked us taxis and the Chinese version of Uber (I think it was called Fast Car?). They changed money at the going rate with no fee. They recommended a few things to see and do. They didn't freak out when my kids knocked over and shattered one of the clear glasses in the bathroom. They were just great. The room was also lovely - we had a family room with two big beds - and well-appointed. There were tons of useful things like laundry detergent, a (new) loofah, toothbrushes, a computer, and so much more. The courtyard was gorgeous and the location was in a historic hutong, which one of our tour guides thought was really cool that we got to stay in. There are a lot of good places to eat and shop in easy walking distance. Literally my only complaint applies to every bed I slept in in China: it is a bit hard, at least as an American. But we really loved it and if I ever make it back to Beijing I would definitely stay here again!